none
Outlook 2013 crash

    Question

  • Users reported that outlook 2013 crashes randomly. The backup end is Exchange 2016. what could be the reason?

    Log Name:      Application
    Source:        Application Error
    Date:          11/9/2017 7:19:51 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      branch-ks-314.domain-msi.local
    Description:
    Faulting application name: OUTLOOK.EXE, version: 15.0.4971.1000, time stamp: 0x59b79d0c
    Faulting module name: OUTLOOK.EXE, version: 15.0.4971.1000, time stamp: 0x59b79d0c
    Exception code: 0xc0000005
    Fault offset: 0x00000000000d7462
    Faulting process id: 0x598
    Faulting application start time: 0x01d359588e2a0c8a
    Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
    Report Id: 6e18a972-c561-11e7-827c-6a882ad94aff
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2017-11-09T15:19:51.000000000Z" />
        <EventRecordID>8430</EventRecordID>
        <Channel>Application</Channel>
        <Computer>branch-ks-314.domain-msi.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>OUTLOOK.EXE</Data>
        <Data>15.0.4971.1000</Data>
        <Data>59b79d0c</Data>
        <Data>OUTLOOK.EXE</Data>
        <Data>15.0.4971.1000</Data>
        <Data>59b79d0c</Data>
        <Data>c0000005</Data>
        <Data>00000000000d7462</Data>
        <Data>598</Data>
        <Data>01d359588e2a0c8a</Data>
        <Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
        <Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
        <Data>6e18a972-c561-11e7-827c-6a882ad94aff</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Thursday, November 09, 2017 7:50 PM

Answers

All replies