Outlook 2010 , Cannot reply to any messages.


  • I have seen several simular threads, but have not found ananswer yet.  I have tried removing and setting up a new profile, but that did not work either.

    I am Running Windows 7 Ultimate 64 bit and installed Office 2010 Pro plus 32 bit from our MSDN subscription.  I chose the upgrade option during installation.  I am getting the following error on all reply attempts.

    Your message did not reach some or all of the intended recipients.


          Subject:    RE: email test

          Sent: 4/30/2010 4:12 PM


    The following recipient(s) cannot be reached:


          Reciepent name removed on 4/30/2010 4:12 PM

                This message could not be sent. Try sending the message again later, or contact your network administrator. Unknown Error. Error is [0x80040900-0x80040900-0x0003ee].

    I am evaluating Office 2010 and at this point I cannor recommend it to our company or our customers.


    Thanks for your help! - Jeff

    Friday, April 30, 2010 9:54 PM

All replies

  • What type of account are you using?
    Brian Tillman [MVP-Outlook]
    Saturday, May 01, 2010 12:06 AM
  • Thanks for your reply Brian,

    It is an exchange account to an exchange 2003 server



    Saturday, May 01, 2010 5:47 PM

    You may try the suggestions in this KB article to troubleshoot the issue. The steps are similar for Outlook 2010.


    You receive a non-delivery report when you try to send an e-mail message to a recipient that is located in your Exchange organization in Outlook 2007 or in Outlook 2003

    Monday, May 03, 2010 9:31 AM
  • Thanks for the reply Sally.


    I took a look at your article and that does not help.  I am also searching the Exchange forums but no luck there yet either.


    One more bit of info, this is only on my Exchange account, my hotmail account works fine.  I cannot reply, forward or send updates to calendar events.



    Monday, May 03, 2010 3:26 PM
  • Hi,

    You can also try to re-create the Exchange account. Click Start, in the Search box, type Mail. Then, you can delete your Exchange account there, and create it again. You can also create a new Outlook profile there, and then create the Exchange account in the new Outlook profile.

    What's the result now?

    Tuesday, May 04, 2010 9:14 AM
  • Sally,

    I have already done that too.  No luck. 

    Really frustrated!



    Tuesday, May 04, 2010 1:18 PM
  • I have the same issue... I think.

    I upgraded from Office 2007 to Office 2010 (release version from licensing site).  I can create new email to anyone internal or external, but if I reply to an internal email, it bounced back.

    I'm on Outlook 2010 with my mailbox on Exchange 2010, but all other users are on Exchange 2003 server.  Below is the bounce message: (note that reference to A_PAPER_MAIL is the host name of our Exchange 2003 server and FDEXCH01 is the host name of our Exchange 2010 server)

    Also, I did have the Beta installed on this same machine previously with the same experience.  Not sure if this is due to that previous install.

    Delivery has failed to these recipients or groups:


    Toni Petrie
    There's a problem with the recipient's mailbox. Please try resending this message. If the problem continues, please contact your helpdesk.


    Diagnostic information for administrators:


    Generating server:

    #< #5.2.1> #SMTP#


    Original message headers:


    Received: from[172.XXX.XXX.XXX]) by with Microsoft SMTPSVC(6.0.3790.4675);            Wed, 5 May
     2010 16:15:03 -0600
    Received: from[::1]) by
     ([::1]) with mapi; Wed, 5 May 2010 16:15:03 -0600
    Content-Type: application/ms-tnef; name="winmail.dat"
    Content-Transfer-Encoding: binary
    From: John Love <>
    To: Antoniette Petrie <>
    Subject: RE: Box
    Thread-Topic: Box
    Thread-Index: AcrsoEq/yLkt4yHVRH2TmmctJpJucwAAAnfw
    Date: Wed, 5 May 2010 16:15:01 -0600
    Message-ID: <>
    References: <185155E3D03EF6458F0FEC731C48B30C0CD2A41A@a_paper_mail>
    In-Reply-To: <185155E3D03EF6458F0FEC731C48B30C0CD2A41A@a_paper_mail>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-TNEF-Correlator: <>
    MIME-Version: 1.0
    Return-Path: jlove@XXXcom
    X-OriginalArrivalTime: 05 May 2010 22:15:03.0989 (UTC) FILETIME=[6959B650:01CAECA0]

    Wednesday, May 05, 2010 10:23 PM
  • I am having the same issue.  WE have tried an upgrade from office 2007 to 2010 but have also tried a clean install.  We are using Exchange 2007 SP1 (not SP2) as of yet.  Deleting the exchange mailbox and recreate is not an option for our enviroment.  I have the same issue that you can send an email but reply or forward end up with the same error: Delivery has failed to these recipients or distributed lists:  Other Users name listed: (there is nothing wrond with my partners account)

    #550 5.2.0 storedrv.deliver


    Any information would be greatly appreciated.

    Tuesday, May 18, 2010 8:07 PM
  • I am having the same issue from Outlook 2010.  I cannot reply or forward any emails.  We are running Exchange 2003 SP2 Standard and Office 2010 Standard.  I can send and receive fine, but when I try to forward or reply to an email, it fails with the same error as above. 

    Any solutions yet?


    Friday, May 21, 2010 7:17 PM
  • Dear Jeff,


    What’s the result if we create a user account on the Windows 7?


    Test with a new user account


    We can follow the steps in the articles to create a new user account to test the issue. We can create a new user account and log on the computer with the account, then set up the Email account in Outlook again.


    If the problem does not occur in the new user account, some settings in the old account are corrupted. We can copy the main user files from the old account to the new account, delete the old account, and then continue using the new account.


    For the detailed steps on how to create a new user account and copy data from the old account to the new account, you can refer to the following articles:


    For Windows Vista/Windows 7:


    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.


    Best Regards,


    Sally Tang






    Tuesday, May 25, 2010 8:10 AM
  • I have exactly the same problem. With new install Windows 7 32 bit. Microsoft Office 2010 Professional. Can't reply to emails. Have tried everything listed in this discussion with no luck. This problem appears on any machine with Office 2010. Receive the same NDR as first message.

    Your message did not reach some or all of the intended recipients.


          Subject:    RE: email test

          Sent: 4/30/2010 4:12 PM


    The following recipient(s) cannot be reached:


          Reciepent name removed on 4/30/2010 4:12 PM

                This message could not be sent. Try sending the message again later, or contact your network administrator. Unknown Error. Error is [0x80040900-0x80040900-0x0003ee].

    Tuesday, June 08, 2010 3:04 PM
  • Hi,

    I have the exact same issue too.  A fix would be nice microsoft?


    Tuesday, June 08, 2010 4:26 PM
  • Same issue for me.  Installed Office 2010 Pro over 2007 Pro. on a Win 7 64bit machine.  Server is SBS2008/Exchange 2007.

    Tried repairing and then deleting/creating new profile.  Disabled any add-ins just to make sure that wasn't an issue.


    Any help would be appreciated.



    Thursday, June 24, 2010 6:11 PM
  • I followed the instructions on this TechNet article and increased the quotas for the named properties on the Exchange 2007 server and that fixed it.



    Hope this helps.



    • Proposed as answer by Mike Marsek Friday, June 25, 2010 4:04 PM
    Friday, June 25, 2010 4:03 PM
  • Mike,

    That is interesting. We use a hosted 2003 server. I forwareded the note on to them.

    I am wonderign if the problem is related to Business Contact Manager. I have had issue with in on Office 2007 and uninstalled it. When I installed Outlook 2010 I added the business contact manager.


    I am thinking that if that doesn't work I will need to install Outlook 2007.


    Ivan Sindell

    Tuesday, July 06, 2010 7:24 PM
  • I am having the same issue - 1st move over to office 2010 will not reply to a non-domain address - so as long as they are in the exchange 2003 domain it will send otherwise an error will come up refusing to send

    if i am not sending to a group of people but just 1 person out of the domain - it will not send at all - an error will pop up on the screen refusing to send that e-mail

    its a

    exchange 2003


    xp pro sp 3 32 bit

    and office 2010

    I am asking the test user to see if they can foward the message to a non-domain address - other than that i am stuck

    Sunday, July 25, 2010 12:45 AM