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Faulting application name: IEXPLORE.EXE

    Question

  • When my user trying to play any Video or access some staff on social media..IE 10 x is crashing...

    Firefox working just fine

    It IS HP Bussness Class PC, new WIn 8 Pro X 64 install

    Any ideas?

    Log Name:      Application
    Source:        Application Error
    Date:          9/5/2013 10:42:47 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DSwin8.xxxxxxxxxxxxxx.com
    Description:
    Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16660, time stamp: 0x51f1c5f3
    Faulting module name: mwtsp.dll, version: 1108.0.0.0, time stamp: 0x50670c44
    Exception code: 0xc0000005
    Fault offset: 0x000465f2
    Faulting process id: 0x157c
    Faulting application start time: 0x01ceaa46247c5f75
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\system32\mwtsp.dll
    Report Id: 6e2b6b44-1639-11e3-be7c-8851fb5c73d3
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-05T14:42:47.000000000Z" />
        <EventRecordID>7425</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DSwin8.torontoairways.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>IEXPLORE.EXE</Data>
        <Data>10.0.9200.16660</Data>
        <Data>51f1c5f3</Data>
        <Data>mwtsp.dll</Data>
        <Data>1108.0.0.0</Data>
        <Data>50670c44</Data>
        <Data>c0000005</Data>
        <Data>000465f2</Data>
        <Data>157c</Data>
        <Data>01ceaa46247c5f75</Data>
        <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
        <Data>C:\Windows\system32\mwtsp.dll</Data>
        <Data>6e2b6b44-1639-11e3-be7c-8851fb5c73d3</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Thursday, September 5, 2013 2:51 PM

Answers

  • Hi Isaac Goldfarb,

    Based on BurrWalnut and Andre.Ziegler’s suggestion, please try to run SFC scan to solve this issue:

    System File Checker (SFC) scan can troubleshoot missing or corrupted system files on your computer.

    1. Open an elevated command prompt. To do this, type cmd in the Start, right-click Command Prompt, and then click Run as administrator in the bpottom. If you are prompted for an administrator password or for a confirmation, type the password, or click Yes.
    2. At the command prompt, type the command sfc /scannow and then press ENTER.

    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. For more information, please review this article Sfc to get more help:

             http://technet.microsoft.com/en-us/library/ff950779.aspx  

    Regards,

    Lany Zhang

    Friday, September 6, 2013 6:15 AM
    Moderator
  • Isaac

    Here are some possible solutions:

    1. Go to Internet Options > Advanced Tab > scroll down to the Security section and uncheck ‘Check for server certificate revocation‘. Restart IE, if it doesn’t solve the problem, try unchecking these two; ‘Check for publisher's certificate revocation’ and ‘Enable Integrated Windows Authentication‘. It’s unlikely but make a note of the original settings just in case things get worse.

    2. It could be the result of a security setting being too strict. Go to Internet Options > Advanced Tab scroll down to the Security section for ‘Enable memory protection to help mitigate online attacks’. If it is present and ticked, remove the tick from it. Also, look at Internet Options > Security Tab and uncheck the box that says ‘Enable Protected Mode‘.

    3. Run Internet Explorer with no add-ons, i.e. All Programs > Accessories > System Tools > Internet Explorer (No Add-ons). If this behaves properly, it could be an add-on that is causing the issue, so open IE > Tools (press Alt if the menu bar is not showing) > Manage add-ons and check through the list for anything suspicious. The whole thing is reversible, so anything that you disable by mistake can be re-enabled.

    4. Make sure Internet Explorer is the default browser by going to Internet Options > Programs Tab and click ‘Set programs'.

    5. Reset Internet Explorer settings, i.e. Internet Options > Advanced Tab and click 'Reset' at the bottom. Use this only as a last resort as you will lose plugins, cookies, passwords, etc. which can be a little painful to recreate.

    Thursday, September 5, 2013 5:44 PM


  • Faulting module path: C:\Windows\system32\mwtsp.dll

    this DLL causes the crash.remove the tool MicroWorld Internet Traffic to fix it.


    "A programmer is just a tool which converts caffeine into code"

    Thursday, September 5, 2013 6:28 PM

All replies

  • Isaac

    Here are some possible solutions:

    1. Go to Internet Options > Advanced Tab > scroll down to the Security section and uncheck ‘Check for server certificate revocation‘. Restart IE, if it doesn’t solve the problem, try unchecking these two; ‘Check for publisher's certificate revocation’ and ‘Enable Integrated Windows Authentication‘. It’s unlikely but make a note of the original settings just in case things get worse.

    2. It could be the result of a security setting being too strict. Go to Internet Options > Advanced Tab scroll down to the Security section for ‘Enable memory protection to help mitigate online attacks’. If it is present and ticked, remove the tick from it. Also, look at Internet Options > Security Tab and uncheck the box that says ‘Enable Protected Mode‘.

    3. Run Internet Explorer with no add-ons, i.e. All Programs > Accessories > System Tools > Internet Explorer (No Add-ons). If this behaves properly, it could be an add-on that is causing the issue, so open IE > Tools (press Alt if the menu bar is not showing) > Manage add-ons and check through the list for anything suspicious. The whole thing is reversible, so anything that you disable by mistake can be re-enabled.

    4. Make sure Internet Explorer is the default browser by going to Internet Options > Programs Tab and click ‘Set programs'.

    5. Reset Internet Explorer settings, i.e. Internet Options > Advanced Tab and click 'Reset' at the bottom. Use this only as a last resort as you will lose plugins, cookies, passwords, etc. which can be a little painful to recreate.

    Thursday, September 5, 2013 5:44 PM


  • Faulting module path: C:\Windows\system32\mwtsp.dll

    this DLL causes the crash.remove the tool MicroWorld Internet Traffic to fix it.


    "A programmer is just a tool which converts caffeine into code"

    Thursday, September 5, 2013 6:28 PM
  • Hi Isaac Goldfarb,

    Based on BurrWalnut and Andre.Ziegler’s suggestion, please try to run SFC scan to solve this issue:

    System File Checker (SFC) scan can troubleshoot missing or corrupted system files on your computer.

    1. Open an elevated command prompt. To do this, type cmd in the Start, right-click Command Prompt, and then click Run as administrator in the bpottom. If you are prompted for an administrator password or for a confirmation, type the password, or click Yes.
    2. At the command prompt, type the command sfc /scannow and then press ENTER.

    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. For more information, please review this article Sfc to get more help:

             http://technet.microsoft.com/en-us/library/ff950779.aspx  

    Regards,

    Lany Zhang

    Friday, September 6, 2013 6:15 AM
    Moderator
  •  will procedd will all steps
    Thnaks for respond, but for now I install Mozila Firefox and the user do not have any problems to play and video from internet.It is almost new HP Win 8 Pro X64 PC and it is not my first install with Microworld Escan antivirus
    None of the other users have this problem 
    I will keep the forum posted with my findings
    Regards
    Isaac
    Friday, September 6, 2013 12:28 PM
  • I just experienced this iexplore.exe error on a Windows 7 system.
    Manage add-ons in Internet Options would similarly fail.

    The solution was to uninstall, then reinstall, Internet Explorer.
    See http://support.microsoft.com/kb/318378

    • Proposed as answer by SKisby2 Saturday, May 17, 2014 3:18 AM
    Saturday, May 17, 2014 3:05 AM
  • So far this is the first solution I have seen in a long time that has helped! Thanks your awesome!!
    Friday, November 11, 2016 4:59 PM