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Outlook won't send/receive RRS feed

  • Question

  • We use Office 365 online and have an end user whose Outlook says Connected to Exchange but cannot send or receive emails. When I try a manual send/receive the following error is displayed "Sending' reported error (0x80040115) : 'We can't complete this because we can't contact the server right now. Please try again later." I have tried the follow to fix the issue but nothing has worked.

    1. Uninstalled/reinstalled office
    2. Repaired the outlook profile
    3. Created a new outlook profile and tried to open outlook but it hangs at the splash screen saying "Preparing Outlook for first use (30%)  Retrieving mailbox settings..."

    4. Opened Outlook in Safe Mode

    Any help in getting Send/Receive to work again would be appreciated.

    Wednesday, October 7, 2015 7:09 PM

Answers

  • It appears the issue was on the backend because Outlook is sending/receiving fine today on both computers with no more troubleshooting on my part.
    • Marked as answer by EJtech13 Thursday, October 8, 2015 2:59 PM
    Thursday, October 8, 2015 2:59 PM

All replies

  • We use Office 365 online and have an end user whose Outlook says Connected to Exchange but cannot send or receive emails.

    .................

    Any help in getting Send/Receive to work again would be appreciated.

    You may want to post your question in the appropriate Exchange related forums where you'll likely get a faster response from those who are laser focused on Exchange based issues

    Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients
    http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/threads

    Exchange Previous Versions - Outlook, OWA, POP, and IMAP Clients
    http://social.technet.microsoft.com/Forums/en-US/exchangesvrclientslegacy/threads


    Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

    Thursday, October 8, 2015 12:33 AM
  • Hi,

    Does it work properly in OWA?

    Please try using the following command prompt to clear the DNS cache and then check the result. To do this, please follow:

    1. Press Windows key + R to open the Run command.

    2.Type cmd in the Open box and click OK.

    3. In the command prompt type in ipconfig /flushdns and hit Enter.

    4. Test the issue again and check if it persists.

    If above doesn't fix the issue, please also try using the Exchange Connectivity Analyzer Tool to check if there is any error in the Exchange Connectivity:

    https://testconnectivity.microsoft.com/

    Regards,

    Steve Fan
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Thursday, October 8, 2015 2:45 AM
    Moderator
  • It appears the issue was on the backend because Outlook is sending/receiving fine today on both computers with no more troubleshooting on my part.
    • Marked as answer by EJtech13 Thursday, October 8, 2015 2:59 PM
    Thursday, October 8, 2015 2:59 PM