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Outbound Calling Issue Skype for Business 2019 RRS feed

  • Question

  • Hi All,

    I setup a lab environment to evaluate Skype for Business Server 2019 enterprise voice feature. 

    I have configured a Cisco Router (CUBE) as a voice gateway for it. 

    All internal call are working fine. But Outbound call doesn't work. I am really new in Skype for Business.

    Kindly find the below test result and screenshots

    Test-CsPstnOutboundCall -TargetFqdn "sfb01.lab.com" -TargetPstnPhoneNumber +971123461584 -UserSipAddress "arasheed@lab.com" -UserCredential $cred -Verbose
    VERBOSE: Reading Registrar port from topology process started.
    VERBOSE: Reading Registrar port '5061' from topology process successfully finished.
    VERBOSE: Workflow Instance Id '3d9ddf85-5355-4550-af00-3e39d50f90d6', started.
    VERBOSE: Command line executed is 'Test-CsPstnOutboundCall -TargetFqdn "sfb01.lab.com" -TargetPstnPhoneNumber
    +971123461584 -UserSipAddress "arasheed@lab.com" -UserCredential $cred -Verbose'.


    Target Fqdn   : sfb01.lab.com
    Result        : Failure
    Latency       : 00:00:01.5129511
    Error Message : 403, Forbidden


    Diagnosis     : ErrorCode=12004,Source=SFB01.LAB.COM,Reason=The user is not authorized to call the specified number or
                    none of the routes have a valid gateway configured.,appname=OutboundRouting
                    Microsoft.Rtc.Signaling.DiagnosticHeader




    VERBOSE: Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STOcsPSTNWorkflow' started.
    Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STOcsPSTNWorkflow' completed in '0.0028356' seconds.
    Error Detail: 403, Forbidden


     Diagnosis: ErrorCode=12004,Source=SFB01.LAB.COM,Reason=The user is not authorized to call the specified number or none
     of the routes have a valid gateway configured.,appname=OutboundRouting
    Microsoft.Rtc.Signaling.DiagnosticHeader



    An exception 'Not authorized to perform the requested operation, request is refused' occurred during Workflow
    Microsoft.Rtc.SyntheticTransactions.Workflows.STOcsPSTNWorkflow execution.
    Exception Call Stack:    at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
       at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
       at Microsoft.Rtc.Collaboration.Call.EndEstablishCore(IAsyncResult result)
       at Microsoft.Rtc.SyntheticTransactions.Activities.InviteOcsPSTNActivity.InternalExecute(ActivityExecutionContext
    executionContext)
       at Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Execute(ActivityExecutionContext
    executionContext)
       at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
       at System.Workflow.Runtime.Scheduler.Run()

    'RegisterWithAutodiscover' sequence activity started.
    'RegisterWithAutodiscover' sequence activity completed in '1.93E-05' seconds.
    'Register' activity started.
    Sending Registration request:
        Target Fqdn      = sfb01.lab.com
       User Sip Address = sip:arasheed@lab.com
       Registrar Port = 5061.
    Authentication Type 'IWA' is selected.
    Registration Request for user sip:arasheed@lab.com hit against sip/SFB01.lab.com.
    Registration state: Registered
    Home pool for user arasheed@lab.com is SFB01.lab.com
    'Register' activity completed in '1.5129511' seconds.
    'InviteOcsPSTN' activity started.
    Establishing Audio Video Call to 'sip:+971123461584@lab.com;user=phone'.
    'UnRegister' activity started.
    'UnRegister' activity completed in '0.2222961' seconds.
    VERBOSE: Workflow Instance ID '3d9ddf85-5355-4550-af00-3e39d50f90d6' completed.
    VERBOSE: Workflow run-time (sec): 4.6083501.

    
    Tuesday, February 18, 2020 4:25 PM

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