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Outlook crashes when try to compose new email RRS feed

  • Question

  •  Hi,

    I recently updated outlook and now i am experiencing crash when click " New email ". Outlook crashes and re-open again only when click on "New email ". Reply to the email works fine. 

    Event viewer is throwing this error:

    Faulting application name: OUTLOOK.EXE, version: 16.0.10325.20118, time stamp: 0x5b637110
    Faulting module name: nvwgf2um.dll, version: 10.18.13.6191, time stamp: 0x56b9684f
    Exception code: 0xc0000005
    Fault offset: 0x00139234
    Faulting process id: 0x1360
    Faulting application start time: 0x01d449251028e178
    Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
    Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2um.dll
    Report Id: 696ed741-2dfc-4214-ba27-265dbda483e0
    Faulting package full name: 
    Faulting package-relative application ID: 

    Running outlook in safe mode doesn't throw any errors. From Outlook safe mode, i can compose email just fine. 

    Any thoughts?

    thanks

    Uttam


    Uttam

    Monday, September 10, 2018 5:54 PM

Answers

  • Hi Uttam,

    We can first try repairing Office to check the result. To do this, please go to Control Pane > Programs and Features. Right click your Office suit. Click Change and then click Repair.

    What’s more, please try starting Outlook in safe mode and see whether this issue continues. This helps eliminate if the problem is related to any third party add-ins. To do this, please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe, press Enter.

    Besides, in case there was something wrong with the personal settings, we can create a new profile to test the results.

    Any updates, please feel free to tell us.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by Urajgautam Wednesday, September 12, 2018 3:18 PM
    Tuesday, September 11, 2018 6:26 AM
    Moderator

All replies

  • Hi Uttam,

    We can first try repairing Office to check the result. To do this, please go to Control Pane > Programs and Features. Right click your Office suit. Click Change and then click Repair.

    What’s more, please try starting Outlook in safe mode and see whether this issue continues. This helps eliminate if the problem is related to any third party add-ins. To do this, please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe, press Enter.

    Besides, in case there was something wrong with the personal settings, we can create a new profile to test the results.

    Any updates, please feel free to tell us.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by Urajgautam Wednesday, September 12, 2018 3:18 PM
    Tuesday, September 11, 2018 6:26 AM
    Moderator
  • Hi Uttam,

    Have you checked the information above? Does Outlook still crash?

    If you need further assistance, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, September 12, 2018 5:54 AM
    Moderator
  • Thanks for the help Perry.

    Yes, repair of Microsoft office resolved my issue. 

    Thanks

    Uttam


    Uttam

    Wednesday, September 12, 2018 3:19 PM