The user reports that when she deletes unopened email, it disappears immediately and doesn't go into the Deleted Items folder. When opened mail is deleted it does go into the Deleted Items folder as she wants. This is on a new Vista Home Premium laptop, where Outlook 2007 was purchased and installed separately.
I can't find an setting that would handle opened and unopened differently. Is there one? She wants the unopened to go into the Deleted Items folder. Her process is to leave them there and only permanently delete after some time period.
Thanks for any help!
You're dead right. When I finally got to her laptop it turned out that "somehow" the view got changed. Changed back to show all the messages, there were over 6,000 sitting there! She'd been using it like a never ending file cabinet, so we had some discussion of other ways to store email and work with deleted items.
Thanks for the suggestion!