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OL2010:Search Problems after install KB2956128 RRS feed

  • Question

  • Hi,

    We have Outlook 2010 with Exchange 2010. After installing the latest Patches for Outlook (KB2956128) we had problems with the search. We couldn't search (Advances search) in shared calendar.
    Error: Outlook cannot perform your search. Outlook cannot display this view.
    After unistalling this patch the search works fine. Has someone the same problem with this patch?

    Thanks

    florian


    Thursday, February 12, 2015 8:31 AM

Answers

  • We checked patch KB3015585 also and this will resolve our issues with the advanced search in Outlook.

    Now it works fine.

    Saturday, May 16, 2015 4:18 PM

All replies

  • Hi Florian,

    We have Outlook 2010 with Exchange 2003. The issue we experienced did not affect searches, but it did result in a login dialog being presented to the user every 2 or 3 minutes, which they had to cancel. Supplying correct credentials did not clear the dialog. We likewise had to pull this update due to the effect on the end user.

    Regards,

    Ben

    Thursday, February 12, 2015 9:50 AM
  • Same issue as Ben regarding login dialog (Outlook 2010 - Exchange on SBS2003). Removed update and problem goes away.

    Regards,

    Pete

    Thursday, February 12, 2015 11:16 AM
  • Exactly same problem as Florian, can no longer search shared calendar since KB2956128 update. Taken all morning to work it out by removing Office, reinstalling and applying the recent updates one by one. We have Outlook 2010 and Exchange 2013. Removed this one update and works again.

    Edit: Slightly different error message actually:- "The attempted operation failed. An object could not be found". We use custom Outlook forms.

    Oli


    • Edited by Oli-A Thursday, February 12, 2015 1:50 PM
    • Proposed as answer by Justin Blocksom Thursday, February 12, 2015 2:55 PM
    • Unproposed as answer by florian Winkelried Friday, March 13, 2015 12:28 PM
    Thursday, February 12, 2015 1:48 PM
  • We are having the exact issue as you stated. Currently looking into what might be causing the issue.
    Thursday, February 12, 2015 2:19 PM
  • So glad I found this. A couple PC's in our environment that are setup to test the latest updates had OCS crash every 2 or 3 min after installing updates from the February patch release. Both PCs are running Office 2010 x32 with OCS 2007 R2.

    Here is the crash message:

    Problem signature:

    Problem Event Name:                        APPCRASH

    Application Name:                             communicator.exe

    Application Version:                           3.5.6907.268

    Application Timestamp:                     5165ca9aFault Module Name:                          MSVCR90.dll

    Fault Module Version:                        9.0.30729.6161

    Fault Module Timestamp:                  4dace5b9

    Exception Code:                                  c0000005Exception Offset:                                0003b4a8OS Version:                                          6.1.7601.2.1.0.256.48Locale ID:                                             1033

    Additional information about the problem:LCID:                                                     1033

    Was able to at least control the crashes using this tip I found here: OCS client crash fix

    "Method one: Configure PIM to sync with None or Windows Address Book

    Office Communicator does not crash if you set the PIM to sync with None or Windows Address Book. However, Communicator operates with limited Outlook Integration.

    1. Start Office Communicator.
    2. On the green button menu, click Options, and then click Personal.
    3. In the Personal information manager list, click either None or Windows Address Book."

    Unfortunately, my search function was still broken. Began to dig around on this and while I found no Office Communicator patches released and installed from the February patch Tuesday, I found it odd that KB2956128 was actually listed as being installed twice on both affected machines.

    After I removed both instances of KB2956128 and set the OCS Personal Information Manager back to "Microsoft Office Outlook (Contacts, ...." it has been running without any crash for 30 min now.

    HOWEVER, I still don't have the search function in OCS after having removed KB2956128, but glad it is not crashing every 2 min.





    Thursday, February 12, 2015 2:22 PM
  • UPDATE: Search function appears to have restored now as well. Perhaps there was a file that needed to sync and/or rebuild? OCS is now fully functional on the two PCs after removing KB2956128 and giving it 15 to 30 min for search function to be restored on the PC with OCS running.
    Thursday, February 12, 2015 2:57 PM
  • We have Outlook 2010 on Windows 7 SP1 with Exchange 2013.  I have not seen a problem with searches, but Outlook kept restarting.  I uninstalled patch KB2956128 and it seems to be stable again.
    Thursday, February 12, 2015 11:07 PM
  • Hi there,

    Thank you for your reporting. We have noticed this, and would like to collect more information for further investigation.

    Can you guys share your detailed system info? Also, if you have any log files about the issue, kindly share with us by sending them to this email account: ibsofc@microsoft.com (please use the link of this thread as the subject).

    We appreciate your assistance with this.

    Regards,

    Ethan Hua
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Friday, February 13, 2015 11:34 AM
  • Hi

    We had also OCS 2007 R2 but no Problems with this. Only the search issue in OL2010. No Appcrash or something

    Friday, February 13, 2015 1:06 PM
  • We have Outlook 2010 and Exchange 2010.  After Install of this KB, we noticed that Disable Attachment Preview option doesn't work. Whether we check it or have it unchecked, attachment preview is still enabled.  

    After uninstalling it, attachment preview was disabled.

    Friday, February 13, 2015 1:58 PM
  • Windows 7 Enterprise and Office 2010 Professional and attachments were completely disabled.  Preview didn't work and double clicking attachments would give operation failed and a message about no permissions to write file to temporary folder.  Removed KB2956128 and everything working again.
    Friday, February 13, 2015 3:46 PM
  • Win 2008R2, Exchange 2010, TMG2010

    Clients Win7 with Office 2010

    Internal clients with direct connection to Exchange (no cache mode) do not show problems right now.

    External Laptop Clients (not domain joined) get Password prompt in Outlook and have to cancel the prompt each time.

    Maybe a problem with autodiscover? Our autodiscover.xml is not reachable from outside the LAN at the moment but this was not a problem in the past.

    After removing the patch, the password prompt problem went away.

    Entering the domain credentials at the prompt didn´t help. The prompt came up again and again but Outlook was still connected in the background to Exchange.

    Will investigate and check the autodiscover problem next week.

    Did the patch change anything concerning Outlook 2010 behaviour when connected in cached mode over RPC?



    Friday, February 13, 2015 3:57 PM
  • Hi there,

    Thank you for your reporting. We have noticed this, and would like to collect more information for further investigation.

    Can you guys share your detailed system info? Also, if you have any log files about the issue, kindly share with us by sending them to this email account: ibsofc@microsoft.com (please use the link of this thread as the subject).

    We appreciate your assistance with this.

    Regards,

    Ethan Hua
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Ive had to remove KB2956128 from all my client PC's (Win7, Outlook 2010) Outlook just kept crashing and wouldn't open. 
    Monday, February 16, 2015 11:29 AM
  • Update 2015/02/18

    We fixed our autodiscover problem. 

    After the external standalone (not domainjoined) Laptops (using RPC over HTTP) were able to get the autodiscover.xml file from the Exchange Server, the password prompt disappeared.

    So our problem was fixed by getting autodiscover to work, even if autodiscover was not needed before and everything worked fine without autodiscover. Seems KB2956128 changed something on the Outlook Client that forced him to try to connect to autodiscover. The password prompt came up because autodiscover tried to connect to the Exchangeserver and pull the xml file bute the Authentication Delegation on the TMG was not correct and the client was not able to connect to this virtual directory, so the login came up again and again.

    So for everyone with the same problem:

    -Check if autodiscover works from internal and external network and also check if the virtual directories on your Exchange are all ok because the client also tries to connect to ews and oab and certificates and A Records in the DNS have to match or you might run in the next problem with a certificate missmatch error.

    HTH


    Wednesday, February 18, 2015 1:31 PM
  • Case of disappearing contact photo Picture

    After installing update KB2956128.

    If you edit a contact that has a photo of the contact, type anything in the notes field save and close, Open the contact after the save and close, the photo is missing. put photo back then save reopen, photo is there, Type in phone fields, email, save reopen no problem, Type in the notes, save reopen photo disappears,

    I replicated this problem on four computers. Login with admin user - same problem, Disable all offline and cache, Same problem. removed antivirus software, same problem, disable addins, same problem.  started outlook in safe mode, same problem, Go to a computer without updates, no problem.

    Looked at recent updates found KB2956128 and looked up info on this update. I saw people having problems with this so I removed this update. Retried the notes edit save and the photo is still there. Problem solved.

    This happened with office 2010 pro, both windows 7 64 and 32 bit, exchange 2010.

    Contacts were on local contact folder and tried on public folder.

    Having a problem with iphone sync Not sure if its related.

    Also several people complained of outlook crash this week.

    Saturday, February 21, 2015 7:46 AM
  • Hi Florian,

    We have Outlook 2010 with Exchange 2003. The issue we experienced did not affect searches, but it did result in a login dialog being presented to the user every 2 or 3 minutes, which they had to cancel. Supplying correct credentials did not clear the dialog. We likewise had to pull this update due to the effect on the end user.

    Regards,

    Ben

    We sent the update out to a small group of testers first and received a few different issues.

    Some experience the above issue (but this has been an ongoing issue since our conversion to Exchange 2013).  We use Outlook 2010 with Exchange 2013. 

    In addition, we have a voicemail inbox set up and on the testers group when they try to open that additional mailbox Outlook crashes (Microsoft Outlook has stopped working...Windows can try to restart the program...Restart the program).  Uninstalling the update fixes the issue.

    We also get users who click on a shared calendar and get prompted the following prompt: "The Microsoft Exchange Administrator has made a change that requires you to quit and restart Outlook".

    We uninstalled the updates and recreate the profiles renaming it something other than Outlook (Outlook2) and it seems to have resolved the issues (may or may not have).

    Tuesday, February 24, 2015 5:11 PM
  • So we are running Windows 7 Enterprise 32 bit, with Office 2010.  We have found two different problems that removing this patch resolved.  

    First, people were unable to see Free/Busy time on anyone's calendar, some even though the user could view their calendar if it was shared.  We found the machine to have the update installed twice.  We removed one instance of the update and they were able to see the free/busy time again.  However, we noticed that the update was available again for that computer.  

    The second issue is that all users cannot search on certain people's shared contact folder.  In this case, it wasn't for all shared contact folders, but everyone had a problem accessing those particular users shared contacts.    For this, we did not try removing the update yet for the person's whose contact list was affected.  We did remove it from someone who couldn't access that users shared contact folder and that did work.  

    Hope this helps,

    Dave

    Wednesday, March 4, 2015 5:39 PM
  • Hi

    I have found problems with KB2956128 in our environment with Windows 7 64bit, Outlook2010 DK / Exchange 2003.

    Outlook 2010 crashes intermittently when you create a meeting with participants from your private contactlist and then go into ScheduledView.

    If I uninstall KB2956128 on the clients, everything Works fine Again.

    Thursday, March 12, 2015 12:36 PM
  • After KB2956128 was installed I had an issue with a Security Alert popping up every 2-3 minutes in Outlook.  This is in an environment where the server is running Exchange 2003 (SBS 2003) and the clients are running Outlook 2010 (Office 2010).

    I uninstalled KB2956128 and then did a check for updates and then I hid the update on all of the computers.  Yesterday I got a call from the client to inform me that the users are getting the Security Alert in Outlook agian.  I checked the computers and sure enough the KB2956128 was listed as being installed on the client computers.

    The weird thing is when I go to the list of hidden updates there are no updates listed (I am certain that I hid the update after I uninstalled it) and when I go to Programs and Features to uninstlall KB2956128 it doesn't show up in the list.

    Now I'm stumped because I no longer have an option to uninstall KB2956128 and it is causing the Security Alert to pop up in Outlook every 2-3 minutes, which I'm sure the users aren't going to want to live with for the next 4 months until the server is upgraded.

    Has anyone else run into this issue where KB2956128 is reinstalling itself after you uninstalled it?

    Thursday, March 12, 2015 11:54 PM
  • Hi

    we had again issues with the advanced search in calendars in Outlook 2010. After we uninstalled patch KB2956203 it works. Are we the only once with this issue? Not all of our Clients have this problem

    In the Install history the patch listed twice befor we uninstall it.

    ---
    Enviroment: EX2010 Sp3RU4 Outlook 2010 32bit in CacheMode.

    Friday, March 13, 2015 4:07 PM
  • We too again had issues this month, but not with KB2956128 as I reported earlier in this thread, but with KB2956203 released this month (March). This time the patch again CRASHED our Office Communicator 2007 r2 every few minutes after the KB2956203 patch installed.

    Oddly enough, the x86 patch shows two install records (just like KB2956128 did) after it is installed and wants a reboot after each one is removed. We only saw the crash however under these conditions:  Office 2010 x86, OCS 2007 r2, with an Exchange 2013 backend. Another oddity was the one instance we tested the x64 patch (with Office 2010 x64) it appeared to work fine. On the x86 Office 2010 instances, once both instances of the KB2956203 is removed the OCS crash issue goes away.
    Friday, March 13, 2015 7:40 PM
  • we have also OCS 2007 R2 but no problem with this only with Outlook, strange. I try on Monday to enable the logging in Outlook.

    ---
    Enviroment: EX2010 Sp3RU4 Outlook 2010 32bit in CacheMode. OCS 2007 R2

    Saturday, March 14, 2015 11:01 AM
  • We have the same Problem now with the April patch. KB2965295. Has anybody the same issue?

    Friday, April 24, 2015 7:00 AM
  • Yes. KB2956128, KB2956203 and now KB2965295 are all bad news for our Outlook Communicator 2007 R2 environment. ALL crash OCS 2007 R2 every few min. (see the above error in the thread for the crash message)
    I am hearing it may have something to do with the Exchange 2013 backend we are running but nothing concrete on that. The common denominators appear to be: Installed = Outlook 2010 x32 (x64 appears to be unaffected), OCS 2007 R2, and Exchange 2013 backend it crashes OCS every few min.  For us, we now test all Outlook patches very carefully during the week following a patch Tuesday as this has been a very bad few months of releases from Microsoft and we are thus not installing these three patches in our Enterprise.
    Monday, April 27, 2015 2:31 PM
  • I recently started receiving reports of this error as well when users search shared contacts. Haven't tested yet but appears KB2965295 was suppose to resolve the issue but has already been superseded by KB3015585 which should also resolve the issues as well. I'll probably test this weekend.

    Patrick Hoban
    http://patrickhoban.wordpress.com

    Friday, May 15, 2015 6:49 PM
  • We checked patch KB3015585 also and this will resolve our issues with the advanced search in Outlook.

    Now it works fine.

    Saturday, May 16, 2015 4:18 PM