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Zboard driver stops working after SP1 RC install

    Question

  • After installing Windows 7 SP1 RC (x64 version) the zboard driver crashes every time it starts with "Ideazon Z engine has stopped working" message. I have yet to try uninstalling SP1 to see if that fixes the problem, but maybe there is another workaround?

     

    Thanks

    Dave

    Thursday, December 09, 2010 1:36 AM

All replies

  • Dave, can you please attach the application event logs, or look for the windows error reporting event and application error event associated with this crash.

    If you could also please share the hardware PNPID of the device, that would be great.

    If you could please share the the vendor information (where you got the hardware/software from), pointers to install packages on the web, and version numbers of the software you have installed, this will go a long way to get to the root cause of this issue.

     

    Thanks

    Tuesday, December 14, 2010 9:20 PM
  • The vendor information is located here:

    http://shop.steelseries.com/us/index.php/keyboards-us/steelseries-zboard.html

    The latest driver from http://steelseries.com/support/downloads (zboard usb 2.5.0.29 win7 64 bit) is installed

    The hardware ID is HID\VID_1038&PID_0100&REV_1098&MI_00


    Here's the related events:

    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          14/12/2010 10:45:42 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      daveh-h
    Description:
    Fault bucket 2155835528, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Zboard.exe
    P2: 2.5.0.29
    P3: 4a271065
    P4: mscorwks.dll
    P5: 2.0.50727.5416
    P6: 4c76068b
    P7: c0000005
    P8: 0003f53d
    P9:
    P10:

    Attached files:
    C:\Users\daveh\AppData\Local\Temp\WERB8D8.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\Users\daveh\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Zboard.exe_9a486e3d19d1af590f6b0839de2ec425d948114_1aeacf74

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: c6549090-07fd-11e0-bdec-005056c00008
    Report Status: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-12-15T03:45:42.000000000Z" />
        <EventRecordID>47114</EventRecordID>
        <Channel>Application</Channel>
        <Computer>daveh-h</Computer>
        <Security />
      </System>
      <EventData>
        <Data>2155835528</Data>
        <Data>1</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>Zboard.exe</Data>
        <Data>2.5.0.29</Data>
        <Data>4a271065</Data>
        <Data>mscorwks.dll</Data>
        <Data>2.0.50727.5416</Data>
        <Data>4c76068b</Data>
        <Data>c0000005</Data>
        <Data>0003f53d</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Users\daveh\AppData\Local\Temp\WERB8D8.tmp.WERInternalMetadata.xml</Data>
        <Data>C:\Users\daveh\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Zboard.exe_9a486e3d19d1af590f6b0839de2ec425d948114_1aeacf74</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>c6549090-07fd-11e0-bdec-005056c00008</Data>
        <Data>0</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        .NET Runtime
    Date:          14/12/2010 10:45:36 PM
    Event ID:      1023
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      daveh-h
    Description:
    .NET Runtime version 2.0.50727.5416 - Fatal Execution Engine Error (6A5CE92A) (80131506)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name=".NET Runtime" />
        <EventID Qualifiers="0">1023</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-12-15T03:45:36.000000000Z" />
        <EventRecordID>47112</EventRecordID>
        <Channel>Application</Channel>
        <Computer>daveh-h</Computer>
        <Security />
      </System>
      <EventData>
        <Data>.NET Runtime version 2.0.50727.5416 - Fatal Execution Engine Error (6A5CE92A) (80131506)</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Application Error
    Date:          14/12/2010 10:45:36 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      daveh-h
    Description:
    Faulting application name: Zboard.exe, version: 2.5.0.29, time stamp: 0x4a271065
    Faulting module name: mscorwks.dll, version: 2.0.50727.5416, time stamp: 0x4c76068b
    Exception code: 0xc0000005
    Fault offset: 0x0003f53d
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-12-15T03:45:36.000000000Z" />
        <EventRecordID>47113</EventRecordID>
        <Channel>Application</Channel>
        <Computer>daveh-h</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Zboard.exe</Data>
        <Data>2.5.0.29</Data>
        <Data>4a271065</Data>
        <Data>mscorwks.dll</Data>
        <Data>2.0.50727.5416</Data>
        <Data>4c76068b</Data>
        <Data>c0000005</Data>
        <Data>0003f53d</Data>
      </EventData>
    </Event>

    Here's the WER details

    Version=1
    EventType=APPCRASH
    EventTime=129368583366706000
    ReportType=2
    Consent=1
    UploadTime=129368583367366000
    ReportIdentifier=c6549090-07fd-11e0-bdec-005056c00008
    WOW64=1
    Response.BucketId=2155835528
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Zboard.exe
    Sig[1].Name=Application Version
    Sig[1].Value=2.5.0.29
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4a271065
    Sig[3].Name=Fault Module Name
    Sig[3].Value=mscorwks.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=2.0.50727.5416
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4c76068b
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0003f53d
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.1
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=4105
    UI[2]=C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
    UI[3]=Ideazon Z Engine has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
    LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
    LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[5]=C:\Program Files (x86)\Ideazon\ZEngine\ZESystem.dll
    LoadedModule[6]=C:\Windows\syswow64\imagehlp.dll
    LoadedModule[7]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[8]=C:\Windows\system32\VERSION.dll
    LoadedModule[9]=C:\Windows\syswow64\USER32.dll
    LoadedModule[10]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[11]=C:\Windows\syswow64\LPK.dll
    LoadedModule[12]=C:\Windows\syswow64\USP10.dll
    LoadedModule[13]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[14]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[15]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[16]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[17]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[18]=C:\Windows\syswow64\ole32.dll
    LoadedModule[19]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[20]=C:\Windows\system32\IMM32.DLL
    LoadedModule[21]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[22]=C:\Windows\system32\uxtheme.dll
    LoadedModule[23]=C:\Program Files (x86)\SlySoft\AnyDVD\ADvdDiscHlp.dll
    LoadedModule[24]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
    LoadedModule[25]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[26]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
    LoadedModule[27]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4936_none_d08b3770442cb56b\MSVCR80.dll
    LoadedModule[28]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
    LoadedModule[29]=C:\Windows\syswow64\shell32.dll
    LoadedModule[30]=C:\Windows\system32\profapi.dll
    LoadedModule[31]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\29301d32745befae84c48e6810901cca\mscorlib.ni.dll
    LoadedModule[32]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\2c2d9313701d6236eb1aa9260c7eb765\System.ni.dll
    LoadedModule[33]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[34]=C:\Windows\system32\rsaenh.dll
    LoadedModule[35]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[36]=C:\Program Files (x86)\Ideazon\ZEngine\Utils.dll
    LoadedModule[37]=C:\Windows\system32\apphelp.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    State[1].Key=DataRequest
    State[1].Value=Bucket=-2139131768/nBucketTable=1/nResponse=1/n
    FriendlyEventName=APPCRASH
    ConsentKey=APPCRASH
    AppName=Ideazon Z Engine
    AppPath=C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
    ReportDescription=Stopped working

    Wednesday, December 15, 2010 4:00 AM
  • Thanks, we have the information we need.
    • Proposed as answer by Trancified Saturday, January 29, 2011 8:36 PM
    Wednesday, December 15, 2010 11:14 PM
  • same problem here. hmm now one month and nothing works.any news ?
    Sunday, January 16, 2011 6:21 PM
  • Is your issue also with ZBoard?

    If so, the update to fix this will have to come from them.

    Part of the code that Zboard uses makes assumptions on the code layout of some OS binaries, and that layout can and will change as the binaries are recompiled.

    • Proposed as answer by Le Dabe Sunday, January 23, 2011 2:11 PM
    Sunday, January 16, 2011 9:05 PM
  • Install the driver for shift keyboard : http://cdn.steelseries.com/keyboards/engine/SteelSeriesEngine.exe

    It's work for me.

     

    Sunday, January 23, 2011 2:12 PM
  • Install the driver for shift keyboard : http://cdn.steelseries.com/keyboards/engine/SteelSeriesEngine.exe

    It's work for me.

     


    did not work for me... ps. im usin ideazon fang controller
    Friday, January 28, 2011 8:13 PM
  • That was informative
    Saturday, January 29, 2011 9:50 AM
  • Hi Dave, I am also using Fang Gamepad with Windows 7 x64 with SP1 and I have the exact same problem. APPCRASH of Zboard.exe due to faulty module mscorwks.dll.

    Sunday, February 13, 2011 10:44 AM
  • Yes, it will have to be updated by the ISV
    Monday, February 14, 2011 2:21 AM
  • Hi all, I have found this thread after trying to install ZEngine on my new Windows 7 SP1, I have contacted Steel Series support and this is what they told me:

    We're aware of issues with Win 7 SP1 RTM causing issues with ZEngine - crashes and possible system crashes.

    We are currently working with Microsoft on resolving the issue before the public release of Service Pack 1. Unfortunately it is a high-level developmental issue and there is not a fix at this time.

    I apologize for any inconvenience and would recommend reverting back from SP1 RTM if you plan to use any ZEngine device

    Tuesday, February 22, 2011 6:59 AM
  • Thanks for that information Lord.

    This is covered here: http://support.microsoft.com/kb/2492938

    Tuesday, February 22, 2011 5:01 PM