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Search Folders, Exchange 2013, Outlook 2010 no cache RRS feed

  • Question

  • Hi

    Running Exchange 2013, Outlook 2010 on W2K8R2 (RDS - no cache) .

    When creating a Search Folder it Works as intended but they are gone after restarting Outlook.

    Is it a connection issue that causes Outlook wont sync the folder?

    Best Regards

    /Martin

    Sunday, February 10, 2013 5:33 AM

Answers

  • Hi Martin

    This behavior occurs when you use Outlook in Cached   Exchange Mode. The local copy of your mailbox maintains a Finder folder. This   folder is not synchronized with the Finder folder that is in your Microsoft   Exchange mailbox.

    I Guess you also could not view Via OWA

    Please try the steps on this KB to turn off the Cached Exchange Mode option in Outlook

    http://support.microsoft.com/kb/831400

    • Close Outlook.
    • Click Start, and then click Control Panel.
    • Double-click the Mail icon.
    • Click Show Profiles.
    • Select your current profile, and then click Properties.
    • Click E-mail Accounts.
    • Click View or change existing e-mail accounts, and then click Next.
    • Select your Exchange account, and then click Change.
    • Click to clear the Use Cached Exchange Mode check box, and then click Next.
    • Click Finish, click Close, and then click OK.
    • Start Outlook.

    Cheers

    If you have any feedback on our support, please click here


    Zi Feng
    TechNet Community Support

    Monday, February 11, 2013 2:30 AM
    Moderator

All replies

  • Hi Martin

    This behavior occurs when you use Outlook in Cached   Exchange Mode. The local copy of your mailbox maintains a Finder folder. This   folder is not synchronized with the Finder folder that is in your Microsoft   Exchange mailbox.

    I Guess you also could not view Via OWA

    Please try the steps on this KB to turn off the Cached Exchange Mode option in Outlook

    http://support.microsoft.com/kb/831400

    • Close Outlook.
    • Click Start, and then click Control Panel.
    • Double-click the Mail icon.
    • Click Show Profiles.
    • Select your current profile, and then click Properties.
    • Click E-mail Accounts.
    • Click View or change existing e-mail accounts, and then click Next.
    • Select your Exchange account, and then click Change.
    • Click to clear the Use Cached Exchange Mode check box, and then click Next.
    • Click Finish, click Close, and then click OK.
    • Start Outlook.

    Cheers

    If you have any feedback on our support, please click here


    Zi Feng
    TechNet Community Support

    Monday, February 11, 2013 2:30 AM
    Moderator
  • Hi

    any update on this issue?

    Cheers

    If you have any feedback on our support, please clickhere


    Zi Feng
    TechNet Community Support

    Wednesday, February 13, 2013 7:26 AM
    Moderator
  • I have the same problem with exchange 2013 / outlook 2010, search folders are gone after closing and opening outlook. We are not using cached mode.
    Tuesday, April 30, 2013 8:50 AM
  • Any solution as yet?
    Wednesday, August 14, 2013 3:41 PM
  • Zi,

    If I'm not mistaken, Martin, the originator of this thread is stating he is NOT using Cached Exchange Mode within Outlook in an RDS (former Terminal Services) session.  I can verify this as Search Folders I create disappear after I close and re-open Outlook. 

    I am running an Exchange 2013 backend, and have tested using Outlook 2007 and Outlook 2013 clients.  I have tested from within RDS (former Terminal Services), as well as from Windows XP and Windows 7. 

    I have also verified that in Cached Exchange Mode using Outlook 2007 and Outlook 2013, the Search Folders I establish still show after I close and re-open Outlook.

    Is this a limitation of Exchange 2013, or is there some Exchange or Office365 setting that needs to be configured so Search Folders will stay after Outlook is closed and reopened, while OUT of Cached Exchange Mode?

    Regards,

    Charles Forsyth

    Monday, August 26, 2013 5:51 PM
  • Hi there

    Same issue. Exchange 2013 Outlook 2010. In Cache Mode Search folder stays after restarting Outlook . In "non Cache" Mode the search folder disappear after restarting Outlook.

    Working in cache mode is not possible due other issues. Does anyone have a solution?

    Regards

    Aycholos Escher

    Tuesday, September 3, 2013 10:29 AM