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Outlook 2010 "Customize Quick Access Toolbar" greyed out

    Question

  • After the updates released on Dec. 8 2015, several users have reported a variety of issues including being forced into safe mode, menus, views and fonts reset, and now the "Customize Quick Access Toolbar" menu is greyed out and inaccessible. Does anyone know how to reinstate this functionality?
    Wednesday, December 9, 2015 3:21 PM

Answers

All replies

  • This is caused by update KB3114409 which causes Outlook 2010 to start in Safe Mode. Microsoft has already removed this update from Windows Update but the computers in your network of your distribution system (WSUS?)must have downloaded it before it was pulled.

    You can safely uninstall the update and after restarting the computer, Outlook will start with the user's own settings again.

    Additionally see: Outlook 2010 only starts in Safe Mode after installing KB3114409



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

    • Marked as answer by Bulbous Thursday, December 10, 2015 5:24 PM
    Wednesday, December 9, 2015 3:25 PM
  • Had the same problem and uninstalled KB3114409.  The "Customize Quick Access Toolbar" is no longer grayed out and is functional.

    Thanks for the assistance

    Wednesday, December 9, 2015 10:35 PM
  • I didn't notice at first that this was a result of being in Safe Mode. I was able to fix the problem with a .reg file that prevented safe mode from starting. This will work for those people that need to help non tech-savvy users or those in a managed patch environment.
    • Edited by Bulbous Thursday, December 10, 2015 5:25 PM
    Thursday, December 10, 2015 5:24 PM
  • I rebooted and still have the same problem.
    Thursday, December 10, 2015 6:39 PM
  • Hi,

    All of the computers on my work network were displaying various problems with Outlook 2010. Un-installed this update and all problems now sorted. Many thanks for you post, saved me hours of trying to figure out what was wrong!

    Wednesday, December 16, 2015 2:27 PM
  • Thank you Microsoft, you bunch of morons. Now I have 125 computers to uninstall this update because in you infinite wisdom it cannot be uninstalled using the WSUS
    Thursday, December 17, 2015 6:19 PM
  • Soooooo annoying ain't it!
    Friday, December 18, 2015 11:07 AM
  • thanks! uninstalled the update and it works again!!!
    Monday, December 21, 2015 8:28 PM
  • I do I uninstall this?

    Tuesday, December 22, 2015 11:01 PM
  • Install KB3114560 update which is released to fix an issue in which Outlook 2010 starts only in safe mode which occurs due to installed KB3114409 update.

    KB3114560 was released around Dec 15

    Monday, January 4, 2016 12:11 AM
  • That worked perfectly. Thank you so much.

    I tried using the help function within Outlook and, as usual, got a dumpload of links, none of which were remotely useful.

    Tuesday, January 5, 2016 12:24 AM