Attachment greyed out in outlook 2013 and not to be downloaded in mac RRS feed

  • Question

  • Hello Support,

    I have facing issue in MAC office outlook and Attachment greyed out in outlook 2013 and not to be downloaded in mac.

    I have update office and mac os. Please provide the solution's for mac laptop 


    Sunday, August 14, 2016 3:43 PM


  • Hi,

    Does this issue happen to both Outlook 2013 for Windows and Outlook application on Mac?

    Does this issue happen to all attachments or just attachments in certain emails?

    What type of email account are you using? If you are using an Exchange account, can you see the same behavior if we view the emails from OWA? Please also try to purge the folder cache to see if it helps. To do this, please follow:

    1. Ctrl+click or right-click the Exchange folder in which the emails with attachments are stored, and then click Properties.  

    2. On the General tab, click Empty Cache.  After the folder is empty, Outlook automatically downloads the items from the Exchange server.

    3. After that, check if you the attachment is still grayed out.


    Steve Fan
    TechNet Community Support

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    Tuesday, August 16, 2016 3:11 AM