Something went wrong and your search couldn't be completed RRS feed

  • Question

  • Hi,

    I'm seeing this message in Outlook on some workstations following recent updates - on Windows 10 and Windows 7 Office 2016 when performing a search

    "Something went wrong and your search couldn't be completed"

    Several users including myself on Answers Microsoft (sorry unable to provide a link as the post won't let me).

    wondering how to resolve. Re indexing not solving, new profile not solving, reinstall not solving. Is this another botched patch from MS? Anybody seen this ??

    • Moved by Steve FanModerator Tuesday, June 27, 2017 2:19 AM Move to dedicated Outlook forum
    Thursday, June 22, 2017 1:51 PM

All replies

  • Hi,

    Sorry for the inconvenience caused. This is a known issue caused due by Windows/Office update in June. We have a official article documented this:

    Outlook known issues in the June 2017 security updates

    We're investigating this issue and will update above page when a fix is available.

    Currently, I'd recommend you try to uninstall following KB updates according to your Windows OS, restart your computer and then rebuild the index to see the result:

    For Windows 7: KB4022722

    For Windows 10: KB4021558 & KB4022722

    If the issue continues after conducting above steps, please provide detailed version number of your Windows OS and Outlook program so that we can further look into it.


    Steve Fan 

    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact

    Friday, June 23, 2017 4:49 AM
  • Hi

    How do i uninstall ? I goto unstalled updates and only have 3 listed for Windows.

    This is a new laptop just over a week ago with a fresh installation of Office so not sure if it was built into the installation I downloaded from Microsoft which means it wasnt an update ?


    Friday, June 23, 2017 9:46 AM
  • Same issue on multiple machines. This one is on a new HP laptop, Win10 (home), from late march. Was working, then searches stopped on PST files.  Searches work on IMAP files, etc.

    rebuild index, no work

    new profile, works somewhat but still displays the message, sometimes fails utterly. 

    Outlook without solid searches is lame.

    The suggested uninstall of updates does not work, because the updates are not listed, (only three are listed after the last major update in June). 

    • Edited by lzmontana Sunday, June 25, 2017 7:47 PM
    Sunday, June 25, 2017 7:32 PM
  • I am experiencing the issue . too

    so sad


    Monday, June 26, 2017 6:14 AM
  • If your Outlook come up with the message “Something went wrong and your search couldn’t be completed.” . You can try below fixtures to fix this issue.

    Fix 1 – Disable Windows Search Feature 
    Fix 2 – Ensure Windows Search Service is Started
    Fix 3 – Reset Indexing
    Fix 4 – Rebuild Search Index

    The usual source to fix issue with the rebuilding Windows index service is, as detailed here:

    The recent issue with search not working has been added as issue #5 in this topic,

    Hope it might help you!!

    • Edited by aliceaggie Tuesday, June 27, 2017 8:04 AM
    Tuesday, June 27, 2017 8:03 AM
  • Thanks aliceaggie but the indexing rebuild has no effect with reoslution to this issue. Microsofts updates broke it and they are/were to post new updates today to resolve it.
    Tuesday, June 27, 2017 9:06 PM
  • Hi All,

    We have released a non-security update KB4022168 which should fix the search issue on Windows 7. Please try installing the update and then see whether the issue continues. For Windows 10 users, please try to install KB4022716.

    Please let us know the result.


    Steve Fan

    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact

    Wednesday, June 28, 2017 2:13 AM
  • I have several users experiencing this issue on Win7 machines with Outlook 2010. I have installed update KB4022168 on one so far, as a test, but with no positive results.

    Should has anyone else found this? Are there further steps I need to take such as rebuilding the index again?

    Wednesday, June 28, 2017 8:41 AM
  • Same here. Already did a rollout from KB4022168, still the same issue. I'm also wondering if there a further steps to do which are not mentioned. We are using Office 2010/2013, Windows 7 64Bit

    @Steve please help! 

    Thanks in advance 

    • Edited by macmuc Wednesday, June 28, 2017 1:56 PM
    Wednesday, June 28, 2017 1:32 PM
  • Not able to search through hundreds of emails is not acceptable. My business relies on email.

    When will a fix be available?

    Wednesday, June 28, 2017 8:33 PM
  • I'm still having the problem, Windows updates are all up to date, downloaded KB4022716 for Win 10 x64 but when running this it tells me that the update is not applicable to my computer. 

    I'm running Win 10 x64 with Office 365 and currently I cannot search any emails! :-(

    Wednesday, June 28, 2017 10:47 PM
  • Hello,

    I also have this problem and am unable search any emails, Every one of my 12 inboxes reports this error and so searching any mails at all is not possible. I checked to see if this update could be uninstalled but for me (windows 7) update KB4022722 does not appear to even be installed.

    Very frustrating and disappointed that such a key feature was not tested before a release.

    Thursday, June 29, 2017 7:13 AM
  • Hi there,

    KB4022716 on Windows 10 resolved this issue for me!

    Thank you.

    Thursday, June 29, 2017 8:27 AM
  • Further to my earlier post:

    This morning, I have revisited the machine on which I installed the update, and the issue does appear to have cleared. This is certainly following a shutdown overnight (I doubt the user would have done anything else technical while they were in the office), so I wonder if this has caused the index to be rebuilt.

    In any case, as I say, the issue looks to have been resolved.

    Thursday, June 29, 2017 9:17 AM
  • Hello

    We installed KB4022168  on several Windows 7 PC's which had this issue. Directly after install and reboot the search function worked again as expected. However, those machines that worked yesterday now no longer work. 

    I have started to rebuild the index again on a few of the units but so far the signs are not positive.

    FYI - We use Win 7, Outlook 2010 SP2 and Gmail sync. 

    Any help gratefully accepted!


    Thursday, June 29, 2017 10:03 AM
  • The link you shared talks about Windows10 1703 and marks it as resolved/fixed with an update released on 27th June 2017.  

    There is NO mention of Windows10 1607 (14393) anywhere, which we use along with latest version of Outlook 2016. 

    Any chance we can get a fix for that? Or are we expected to now update to 1703? 

    Please help.

    We have already tried the suggested and following fixes:

    1. Rebuild Index

    2. Repair MS Office

    3. Reinstall MS Office and created new profile.

    4. Disabling Windows search in the Registry (which made outlook hang all the time and VERY slow)



    Thursday, June 29, 2017 10:42 AM
  • Running 64-bit Windows 10 Pro, Version 1607, Build 14393.1358, on Dell Precision laptop with 32GB RAM. All updates installed.

    I have three email sources populating to Outlook: hosted Exchange; Gmail; GoDaddy. In Outlook, I have move the "Unread" search folder up to my "Favorites".

    When I click on UNREAD on the HOSTED EXCHANGE account, and then try to search, I receive the "Something went wrong" error. If I click on "INBOX" on the HOSTED EXCHANGE account and search, the search completes without issue. When I click on UNREAD on the GMAIL or GODADDY accounts, and then try to search, the search completes successfully. When I click on INBOX for either the GMAIL or GODADDY accounts, the search completes successfully. I only receive the "Something went wrong" error when trying to search the UNREAD folder of the HOSTED EXCHANGE account.

    I have appx 45,000 total email in Exchange, 15,000 in GMAIL and 5,000 in GODADDY. My ost is for the Exchange is 1.7GB; the ost for the GMAIL is 1.2GB and the ost for the GODADDY is 49MB

    I downloaded the 704MB KB4022716, but received the message that the update is not applicable to my computer.

    I hope his info helps.

    >>> UPDATE <<<

    Since the post above, I have upgraded to version 1703 (Build 15063.447). I also updated all patches after the upgrade. I have again tried to search and they all work without error. All searches are now working. Apparently taking the 60 minutes to upgrade to 1703 worked and fixed this issue.


    Thursday, June 29, 2017 3:49 PM
  • I have tried everything in the thread. I have gone as far as wiping the computer and reinstalling OS and Installing Outlook 2016. Setup the exchange mailbox and same error. ALL updates are applied. 
    Thursday, June 29, 2017 3:53 PM
  • Steve,


    KB4022716 seems to apply to the 1703 version. Is there a fix for the 1607 version?

    Thursday, June 29, 2017 8:58 PM
  • thank you... 5 long days. It seems that it is finally solved. I installed KB4022168 and just needed to restart a windows 7 / Office 365 workstation... There are only 60 more left and expect it to fix in all of them :) . Thank you so much.

    Friday, June 30, 2017 12:01 AM
  • Steve,


    KB4022716 seems to apply to the 1703 version. Is there a fix for the 1607 version?

    I also need to know
    Friday, June 30, 2017 1:30 AM
  • Thanks Steve,

    Solved problem my end!

    Friday, June 30, 2017 2:03 AM
  • Different updates are required for different versions of Windows 10. 

    For version 1703, download KB4022716:

    For version 1607, download KB4022723:

    For version 1511, download KB4032693:


    Friday, June 30, 2017 3:17 PM
  • I just finished applying KB4022716.

    Still not fixed. Turning off indexing and re-enabling it works, until you reboot.

    Microsoft breaks a major functionality in one of it's most important programs and can't be bothered to communicate effectively with it's customers.

    Friday, June 30, 2017 3:48 PM
  • KB 4022716 fixed it for me, only to have it all undone by the next release of Office Version 1706 (Build 8229.2073) the next day

    Very frustrating

    Sunday, July 2, 2017 8:56 PM
  • YES, i'm in the same situation already instaled on 1 computer to test and didn´t work.....

    Tuesday, July 4, 2017 1:38 PM

  • Noel

    Thanks to all and to NOEL for summarizing the patches. For me this is working on a 1511 version with outlook 2016. (so far, I havent rebooted the computer, I'll update if something breaks)


    Tuesday, July 4, 2017 3:15 PM
  • I have the same problem although I have an additional problem - any new contacts added to not come up in the search. I am using Windows 10 64 bit (ver 1607), Outlook 2016
    Tuesday, July 4, 2017 3:16 PM
  • The Following Steps did not work,

    Im Using Office Home and Business 2016

    Version 1706 Build (8229.2073 Click to Run)

    Wednesday, July 5, 2017 9:55 AM
  • the article at the link you provided mentions nothing about search being broken by this update.  I installed the creators update AFTER discovering this issue and now I do not see these KB4021558 & KB4022722 updates available to be uninstalled

    Its a pity that I have to go back to webmail to get SOME level of search capability.  I've always bragged on outlook being able to retreive old mails in an instant.  Totally broken

    product design guy

    Friday, July 7, 2017 5:52 PM
  • I don't know whether the below may be the solution, but one might give it a try : check the add-ins, specifically any 3rd party add-in.

    Outlook ->File -> Go to Options -> then Click Add-ins
    In the Manage section:  select COM Add-ins + click on Go.
    check the add-ins.
    Maybe there are any 3rd party add-ins?
    Maybe some add-ins that are of no use and can be disabled?

    I, myself, I disabled a 3rd party add-in and the error was gone...

    Again, I don't know if it is 'THE' solution, but worth trying I guess.


    Sunday, July 9, 2017 5:56 AM
  • Here's one for ya....

    Windows 8.1 Office 2016 - Same problem

    I've not seen any mention of 8 or 8.1 in any threads or searches

    Thoughts ?


    Steve Gordon

    Monday, July 24, 2017 3:41 AM
  • Hi, 

    Same problem here running Windows 7 64Bits. I´m working as well with Sharepoing and other Microsoft tools. Don´t know how this can affect.

    Any final solution then?

    Tuesday, July 25, 2017 9:51 AM
  • Has this search problem too. On Windows 10, 64bit latest version. outlook 2016

    The search function is the most used features on Outlook. Microsoft, please fix this quickly.

    Thursday, July 27, 2017 3:42 AM
  • here the solution

    Sunday, August 6, 2017 2:45 PM
  • Thanks for the post this worked.
    Tuesday, August 22, 2017 3:02 PM
  • Note....on 18 October 2017 I updated to the Windows 10 Creators Edition....<g class="gr_ gr_249 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" data-gr-id="249" id="249">immediatleystartedot</g> get this "Something went wrong and your search couldn't be completed"....<g class="gr_ gr_248 gr-alert gr_tiny gr_spell gr_inline_cards gr_run_anim ContextualSpelling multiReplace" data-gr-id="248" id="248">i</g> have never seen this before....MSFT....please look into this. Not good.

    Thursday, October 19, 2017 3:13 AM
  • I am also getting this issue after the Windows 10 Fall Update.
    • Edited by JTB1234 Thursday, October 19, 2017 4:31 AM
    Thursday, October 19, 2017 4:31 AM
  • me too
    • Proposed as answer by doug4907 Wednesday, November 1, 2017 12:24 PM
    • Unproposed as answer by doug4907 Wednesday, November 1, 2017 12:24 PM
    Tuesday, October 31, 2017 6:13 PM
  • me too

    I have the same problem running Win10Pro64 ver 1703.  Outlook 365, aka 2016.

    I have tried all the above.  Trying KB4022716, I got the message it had been updated by KB4025342.  Trying this I was told, "Windows Update Standalone Installer ... The update is not applicable to your computer".

    Yes, I am a standalone computer, but I would like a solution.  Being unable to search email is terrible


    Wednesday, November 1, 2017 12:46 PM
  • Never had this before upgrading to Windows 10 1709.   Nothing seems to help.
    Monday, November 6, 2017 11:31 PM
  • I have this problem, too, afer the Fall '17 update. Surface Pro 4, Windows 10 1709.
    Thursday, November 9, 2017 3:38 PM
  • I have the same issue, the workarounds does not work. I am so angry. For the past couple of years MS goes downward spiral with everything they do (windows, office, windows phone, surface, etc.). I was MS loyal user for decades, now I seriously consider moving away from this entire ecosystem, it is just unbearable. Microsoft, seriously, please stop innovating, stop creating "new device categories". I beg you to make the products you have today working, so people would actually be able to use them and enjoy.

    Outlook was one of the last products that you managed not to screw over the years. With 2016 I had to accept the fact that it works 20 times slower then 2013 (just keep up/down arrow key pressed in the list of the emails and see how "quickly" it change the preview of the email. Now do the same with in 2013, surprise! it used to be instant in 2013, now you have to wait 2 seconds until preview shows us). OK, I just got used to it, probably, and now this! For the past two weeks since this happened my productivity dropped like 3 times. I can't search through emails, the search results are not reliable and I am really feel like I am dropping the ball here and there. I am sorry for being emotional but I just can't take it anymore. 

    Thursday, November 9, 2017 6:10 PM
  • Experiencing same issue since Fall '17 update.  Didn't see any talk the day or two afterwards, but am glad to see others are in the same situation.  Has anyone seen an official comment from Microsoft regarding fixing this?  The answer listed above still refers to an earlier release in 2017, not the November release.
    Tuesday, November 14, 2017 4:11 PM
  • I'm also experiencing this issue on a windows 10 pro machine.
    Tuesday, November 14, 2017 4:35 PM
  • Same issue here.  Can't search in Outlook 2016 Fall Update 1709.  This is infuriating!

    Tuesday, November 14, 2017 9:11 PM
  • Getting this on several computers after upgrading to 1709, with both Outlook 2010 and Outlook 2016. 

    I tried removing Outlook from Indexing, but could not get it back, and then I tried uninstalling and reinstalling Office, and that was.. bad. 

    There's also some "fun" folder permission loss issue that causes Office uninstalls to fail (Office 2010 and 1709, two separate computers). Month End is not the time to be reformatting an Accounting person's computer. :S

    Thursday, November 16, 2017 10:27 PM
  • Just wanted to add that I have been experiencing the same issues as everyone here in that:

    - I've recently updated Windows 10 to the 'Fall Creators' update.
    - Outlook 2016 started having issues with searching through the mailbox with error "Something went wrong...."

    The search would actually work, but would take forever (basically the indexing wasn't working, as everyone already knows I'm sure).

    I've tried rebuilding the search index as suggested, but no luck. I've tried disabling the search indexing, rebooting the PC, and then re-enabling the indexing, but no luck still. I couldn't see myself going backwards by uninstalling patches, so I didn't try that.

    I did read about the issue being resolved in the very latest version of Windows 10 (1709), so I made sure I was fully up to date. There were some extra updates that did get installed when I did a 'Check for Updates', but the search issue still persisted.

    So I decided to either 'Repair' the Office 2016 installation or Uninstall/Reinstall. Thankfully the 'Repair' option seems to have worked fine, and search indexes are now working as expected!

    If you haven't tried repairing the Office 2016 installation, I would highly suggest doing that, but do make sure your Windows installation is fully up to date first.


    Sunday, November 19, 2017 4:59 PM
  • I've got the same problem with Win 10 1709 and Outlook 2007. All the suggested fixes don't work with Outlook 2007. This is nasty!


    Monday, November 27, 2017 2:35 AM
  • I have the same problem on multiple PCs with Outlook 2016 after updating to Fall Creators Update.

    Deleting and recreating the Windows Search Index did NOT help. On some systems the message "Something went wrong and your search couldn't be completed" is displayed on every search and on  other systems it only occurs occasionally. Probably depending what kind of Accounts are configured in Outlook 2016.

    Please fix this Microsoft... A fully working search feature is not "optional".

    Update: Repair Installation of Office 2016 has probably fixed this.
    Tuesday, November 28, 2017 2:29 PM
  • Same here; really annoying..
    Wednesday, November 29, 2017 6:00 PM
  • Same issue here - Tried all of the above.
    Thursday, November 30, 2017 2:19 PM
  • With the new updates (December 5, 2017) the same error has appeared - wasn't there prior to the update.  Why won't you fix a known error before the update????
    Tuesday, December 5, 2017 3:31 PM
  • Check to see if KB4011240 is installed.  If it is, then you will need to uninstall the KB and reinstall it.  This fixes the search issue for me on Office 2016 (.MSI version)

    If it is not installed, then download and install KB4011240.

    • Edited by JoseEspitia Wednesday, December 6, 2017 1:58 PM
    Tuesday, December 5, 2017 9:31 PM
  • +1

    I checked for KB4011240 - It is not installed.

    Lindon Morris Senior Consultant OBS

    Wednesday, December 6, 2017 2:03 AM
  • Hi Noel,

    Is there a possible solution for Windows 10 ver. 1709 ?

    Thanks in advance!

    Wednesday, December 6, 2017 7:57 AM
  • +1

    I checked for KB4011240 - It is not installed.

    Lindon Morris Senior Consultant OBS

    Download and install KB4011240 when your computer is on 1709 or perform an Office 2016 repair with the following command:

    MSIEXEC.exe /f {90160000-0011-0000-0000-0000000FF1CE} /qn

    • Edited by JoseEspitia Thursday, December 7, 2017 6:27 PM
    Wednesday, December 6, 2017 1:59 PM
  • KB4011240 does not apply to Office365 (Click to Run), per its description.  I ran the repair of Outlook 2016 and that action caused the entire Office365 suite to be uninstalled.  I then had to reinstall it.  The problem remains.

    Until today I was at Version 1710 of Office365.  I checked for updates and did get an update to Version 1711.  The problem remains.

    The common theme here is "The Problem Remains"

    In the hunt

    • Proposed as answer by AZMoosie2015 Friday, December 15, 2017 1:13 AM
    • Unproposed as answer by AZMoosie2015 Friday, December 15, 2017 1:13 AM
    Sunday, December 10, 2017 8:47 PM
  • I've had the same problem since updating windows to 1709.

    I just installed latest Windows updates however and my issue has disappeared.

    The KBs that were installed are the following so likely one of these fixes it:

    Tuesday, December 12, 2017 3:06 AM
  • Don't know if this is your situation or not, but throwing this out for consideration, KB4011240 is the November 2017 update for Outlook 2016. December 2017 (KB4011570) and later cumulative updates will cause their predecessors to appear to have been uninstalled; they've actually been replaced with the later update. The December update was released the day before your post. So the update you'll want to check for is the latest cumulative Outlook 2016 quality update. At this writing, that would be KB4011570.

    And uninstalling/reinstalling KB4011570 worked. At least on the (first and only, so far) computer I've tried it on.

    Hope this helps!

    • Proposed as answer by Andy4s Thursday, December 21, 2017 10:29 AM
    Wednesday, December 13, 2017 8:15 PM
  • I'm not sure what exactly allowed the search to work correctly, but it now does, and it is very fast.  No more error message.  What I know:

    Office365 updated to Version 1711, Build 8730.2122 (click to Run);

    Windows 10, Version 1709, Build 16299.98 + KB4041994;

    Reviewed Index Options and noticed that Microsoft Office was not listed; added that.

    Noticed that 2 items listed were noted to be invalid of no longer functioning; removed check marks;

    Re-indexed, which took a few hours;

    Tested Search in Outlook 2016 and it worked very fast and did not produce the error message about Something went wrong...

    These are my current Index Locations:

    I'm sorry I didn't record the detail about the 2 items that were in error before eliminating them.

    I generally like to know what specific fix corrects a problem, but given how long I have been dealing with the error message and slow searches, I will just move on now that it works correctly.  I wasted way too much time on this over months...

    In the hunt

    • Proposed as answer by AZMoosie2015 Friday, December 15, 2017 1:32 AM
    Friday, December 15, 2017 1:31 AM
  • I had also tried all the fixes, patches, repairs etc and nothing worked - Windows 10 Pro / Office 2016 - but looking at the indexed locations :-)

    Microsoft Outlook was not listed - 25 other pointless locations were being indexed, which I removed .

    After adding outlook and waiting the 4 hours for the index rebuild (yes I do have 10's Gb of email across a number of accounts)  seach seems to be back running again, and its still running after a system reboot.

    Friday, December 22, 2017 7:34 AM
  • Hello ,

    wondering how to resolve. Re indexing not solving, new profile not solving, reinstall not solving. Is this another botched patch from MS? Anybody seen this ??

    For Windows 10: removed KB4021558 & KB4022722 still not working

    We have already tried the suggested and following fixes:

    1. Rebuild Index

    2. Repair MS Office

    3. Reinstall MS Office and created new profile.

    4. Disabling Windows search in the Registry (which made outlook hang all the time and VERY slow)


    Friday, January 12, 2018 1:32 AM
  • I'd like to mention that we still have the issue in our office.

    Server is Exchange 2013

    Computer are Windows 10 64 with half the computer on Office 2016 64 while the other half are on Office 2016 32

    They all have the issue trying to index search in their mailbox.... the search becomes very very slow, we're talking about 10 minutes to search for something in their inbox (regardless of the size of the OST file, most are small OST anyway).  The message "Something went wrong and your search couldn't be completed" is showing on top.

    Outlook 2016 is caching all the emails (so the default cache of 6 month has been moved to all by GPO)

    The 2 windows update previously mentioned in this post are not showing as installed but may as well be part of the Windows build upgrade...

    Reading this post also mention to install updates but following the patch to get those updates shows that it is part of a Windows Build.... so basically upgrading to the latest version though the Windows Update would include those patch...  Unfortunately the issue is still present

    (I don't have the actual build at hand but when i did check it was more advanced than the one mentioned that would fix the issue) ....

    I've also rebuilt the index (using the control panel, didn't do manually but could see it was actually rebuilding from 0) but the issue is still present...

    So basically, the issue doesn't seem to have been resolve at large.....

    What would be next?

    Wednesday, January 17, 2018 6:56 PM
  • Same issue as above...I CAN NOT believe it's not fixed yet from updates.  So frustrating.  WHAT IS THE FIX?  Also, explain the fix (if there is one) like I'm 5 years old.  Telling me to uninstall a bunch of numbers means absolutely nothing to me.  

    Thank you!

    Friday, January 19, 2018 1:10 PM
  • I have the same issue 
    Windows 1709 OS build 16299.192

    Office (16.0.4559.1000) 32-bit

    In installed Windows Updates there were no any of listed patch.

    Rebuild index does not help.

    Only workaround that help partially was disable outlook cache mode.

    Is there other option that could work with offline files - .ost?

    Monday, January 22, 2018 2:34 PM
  • I think you will find that the link above is nonsense... in the fact that although i keep getting informed by microsoft that the search function has been fixed, or that microsoft is not aware of this issue.  The search function IS NOT fixed and after numerous calls/dialled into my pc sessions it is clear that microsoft either have no idea how to fix this or just do not care... maybe i should take this approach with my monthly direct debit!!!!!!
    Wednesday, January 24, 2018 11:42 AM
  • I am also having this problem. Tried reinstalling office and rebuilding index to no avail. All updates to OS and Office have been processed. I have Windows 10 Pro (64 bit), version 1709, OS Build 16299.192 and Office Outlook 2016 MSO (16.0.8827.2131) 32-bit.
    Wednesday, January 31, 2018 2:31 PM
  • Outlook 2016 32 Bit Addition here and mine is fixed as of today with Microsoft's release:

    V 1712 Build 8827.2179 Issued 1-30-2018

    I still get the error message, "Something went wrong and your search couldn't be completed".

    However, my search results return very quickly and complete.

    I did not have to reindex as I had already done that a few times to try and resolve the issue.

    Problem appears to be fixed... for now.

    Wednesday, January 31, 2018 6:20 PM
  • I thought I might revisit this issue.  A seemingly very long list of users with this problem over a period that spans 6 months.  And seemingly no fix?  Does the search really work or not?  It seems to me it does not fully function.  A reference to Kafka seems appropriate.  Any more thoughts on fixes?  

    Gary D. Novack, Ph.D.

    Wednesday, February 7, 2018 12:18 AM
  • same problem here.

    Outlook 2016 with exchange 2016 hosted in cached mode

    Wednesday, February 7, 2018 5:06 PM
  • I've had this problem since I 'upgraded' to Windows 10.

    How am I supposed to run a business when I cannot find the emails I need to run my business?

    Friday, February 9, 2018 8:11 PM
  • Thanks.. this fixed the issue for me!
    Monday, February 12, 2018 1:38 PM
  • I agree. I just installed a brand new PC with Windows 10 Pro and Office 2016. It has this issue and my client is like "WTF? Isn't this supposed to be a "better PC" how come my search is broken?

    Yeah Microsoft, this is supposed to be your NEWEST software?

    Get a real fix for this issue! Send out an update NOW.


    Tuesday, February 13, 2018 6:23 PM
  • This issue appeared for me sometime within the past week on a Win 10 64-bit machine running o365 Office.  Before I waste a lot of time troubleshooting and rebuilding my index, etc., let me just ask: Microsoft, have you pushed an update recently that may have caused this?  Is there a hot fix?
    Wednesday, February 28, 2018 12:27 AM
  • I know this thread is old, but we have the same issues here.

    Exchange 2019 / Outlook in Office 365 / Connected via Outlook Anywhere / Windows 1809 with all Updates installed

    Search is not working in cache Mode, "Something went wrong and your search couldn't be completed". But it´s working fine in Cache-Mode, also in OWA...

    Friday, February 8, 2019 5:14 PM
  • Latest Office update to 1903 Build 11425.20204 solved it for me.

    My PC is on Win 10 1809 Build 17763.379.

    Wednesday, April 10, 2019 10:09 AM
  • don't understand your answers - can anyone provide me the solution in easy to read language? Sorry.  Have office 365 (hate it but what can you do).


    Saturday, April 27, 2019 2:51 AM
  • I'm still having this same issue on a new PC set up with Windows 10 version 1903 and Outlook 2016 Click to Run edition.
    Wednesday, May 29, 2019 6:33 PM