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Something went wrong and your search couldn't be completed

    Question

  • Hi,

    I'm seeing this message in Outlook on some workstations following recent updates - on Windows 10 and Windows 7 Office 2016 when performing a search

    "Something went wrong and your search couldn't be completed"

    Several users including myself on Answers Microsoft (sorry unable to provide a link as the post won't let me).

    wondering how to resolve. Re indexing not solving, new profile not solving, reinstall not solving. Is this another botched patch from MS? Anybody seen this ??

    Thursday, June 22, 2017 1:51 PM

All replies

  • Hi,

    Sorry for the inconvenience caused. This is a known issue caused due by Windows/Office update in June. We have a official article documented this:

    Outlook known issues in the June 2017 security updates

    https://support.office.com/en-us/article/Outlook-known-issues-in-the-June-2017-security-updates-3f6dbffd-8505-492d-b19f-b3b89369ed9b

    We're investigating this issue and will update above page when a fix is available.

    Currently, I'd recommend you try to uninstall following KB updates according to your Windows OS, restart your computer and then rebuild the index to see the result:

    For Windows 7: KB4022722

    For Windows 10: KB4021558 & KB4022722

    If the issue continues after conducting above steps, please provide detailed version number of your Windows OS and Outlook program so that we can further look into it.

    Thanks,

    Steve Fan 


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, June 23, 2017 4:49 AM
    Moderator
  • Hi

    How do i uninstall ? I goto unstalled updates and only have 3 listed for Windows.

    This is a new laptop just over a week ago with a fresh installation of Office so not sure if it was built into the installation I downloaded from Microsoft which means it wasnt an update ?

    Thanks
    Andy

    Friday, June 23, 2017 9:46 AM
  • Same issue on multiple machines. This one is on a new HP laptop, Win10 (home), from late march. Was working, then searches stopped on PST files.  Searches work on IMAP files, etc.

    rebuild index, no work

    new profile, works somewhat but still displays the message, sometimes fails utterly. 

    Outlook without solid searches is lame.

    The suggested uninstall of updates does not work, because the updates are not listed, (only three are listed after the last major update in June). 


    • Edited by lzmontana Sunday, June 25, 2017 7:47 PM
    Sunday, June 25, 2017 7:32 PM
  • I am experiencing the issue . too

    so sad


    delaynomore.

    Monday, June 26, 2017 6:14 AM
  • If your Outlook come up with the message “Something went wrong and your search couldn’t be completed.” . You can try below fixtures to fix this issue.

    Fix 1 – Disable Windows Search Feature 
    Fix 2 – Ensure Windows Search Service is Started
    Fix 3 – Reset Indexing
    Fix 4 – Rebuild Search Index

    The usual source to fix issue with the rebuilding Windows index service is, as detailed here: 
    http://www.solutions.microsoftostconverter.com/blog/outlook-search-not-working.html

    The recent issue with search not working has been added as issue #5 in this topic, https://support.office.com/en-us/article/Outlook-known-issues-in-the-June-2017-security-updates-3f6dbffd-8505-492d-b19f-b3b89369ed9b.

    Hope it might help you!!

    • Edited by aliceaggie Tuesday, June 27, 2017 8:04 AM
    Tuesday, June 27, 2017 8:03 AM
  • Thanks aliceaggie but the indexing rebuild has no effect with reoslution to this issue. Microsofts updates broke it and they are/were to post new updates today to resolve it.
    Tuesday, June 27, 2017 9:06 PM
  • Hi All,

    We have released a non-security update KB4022168 which should fix the search issue on Windows 7. Please try installing the update and then see whether the issue continues. For Windows 10 users, please try to install KB4022716.

    Please let us know the result.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, June 28, 2017 2:13 AM
    Moderator
  • I have several users experiencing this issue on Win7 machines with Outlook 2010. I have installed update KB4022168 on one so far, as a test, but with no positive results.

    Should has anyone else found this? Are there further steps I need to take such as rebuilding the index again?

    Wednesday, June 28, 2017 8:41 AM
  • Same here. Already did a rollout from KB4022168, still the same issue. I'm also wondering if there a further steps to do which are not mentioned. We are using Office 2010/2013, Windows 7 64Bit

    @Steve please help! 

    Thanks in advance 



    • Edited by macmuc Wednesday, June 28, 2017 1:56 PM
    Wednesday, June 28, 2017 1:32 PM
  • Not able to search through hundreds of emails is not acceptable. My business relies on email.

    When will a fix be available?

    Wednesday, June 28, 2017 8:33 PM
  • I'm still having the problem, Windows updates are all up to date, downloaded KB4022716 for Win 10 x64 but when running this it tells me that the update is not applicable to my computer. 

    I'm running Win 10 x64 with Office 365 and currently I cannot search any emails! :-(

    Wednesday, June 28, 2017 10:47 PM
  • Hello,

    I also have this problem and am unable search any emails, Every one of my 12 inboxes reports this error and so searching any mails at all is not possible. I checked to see if this update could be uninstalled but for me (windows 7) update KB4022722 does not appear to even be installed.

    Very frustrating and disappointed that such a key feature was not tested before a release.

    Thursday, June 29, 2017 7:13 AM
  • Hi there,

    KB4022716 on Windows 10 resolved this issue for me!

    Thank you.

    Thursday, June 29, 2017 8:27 AM
  • Further to my earlier post:

    This morning, I have revisited the machine on which I installed the update, and the issue does appear to have cleared. This is certainly following a shutdown overnight (I doubt the user would have done anything else technical while they were in the office), so I wonder if this has caused the index to be rebuilt.

    In any case, as I say, the issue looks to have been resolved.

    Thursday, June 29, 2017 9:17 AM
  • Hello

    We installed KB4022168  on several Windows 7 PC's which had this issue. Directly after install and reboot the search function worked again as expected. However, those machines that worked yesterday now no longer work. 

    I have started to rebuild the index again on a few of the units but so far the signs are not positive.

    FYI - We use Win 7, Outlook 2010 SP2 and Gmail sync. 

    Any help gratefully accepted!

    Thanks.

    Thursday, June 29, 2017 10:03 AM
  • The link you shared talks about Windows10 1703 and marks it as resolved/fixed with an update released on 27th June 2017.  

    There is NO mention of Windows10 1607 (14393) anywhere, which we use along with latest version of Outlook 2016. 

    Any chance we can get a fix for that? Or are we expected to now update to 1703? 

    Please help.

    We have already tried the suggested and following fixes:

    1. Rebuild Index

    2. Repair MS Office

    3. Reinstall MS Office and created new profile.

    4. Disabling Windows search in the Registry (which made outlook hang all the time and VERY slow)

    PLEASE HELP!!!!


    GS

    Thursday, June 29, 2017 10:42 AM
  • Running 64-bit Windows 10 Pro, Version 1607, Build 14393.1358, on Dell Precision laptop with 32GB RAM. All updates installed.

    I have three email sources populating to Outlook: hosted Exchange; Gmail; GoDaddy. In Outlook, I have move the "Unread" search folder up to my "Favorites".

    When I click on UNREAD on the HOSTED EXCHANGE account, and then try to search, I receive the "Something went wrong" error. If I click on "INBOX" on the HOSTED EXCHANGE account and search, the search completes without issue. When I click on UNREAD on the GMAIL or GODADDY accounts, and then try to search, the search completes successfully. When I click on INBOX for either the GMAIL or GODADDY accounts, the search completes successfully. I only receive the "Something went wrong" error when trying to search the UNREAD folder of the HOSTED EXCHANGE account.

    I have appx 45,000 total email in Exchange, 15,000 in GMAIL and 5,000 in GODADDY. My ost is for the Exchange is 1.7GB; the ost for the GMAIL is 1.2GB and the ost for the GODADDY is 49MB

    I downloaded the 704MB KB4022716, but received the message that the update is not applicable to my computer.

    I hope his info helps.

    >>> UPDATE <<<

    Since the post above, I have upgraded to version 1703 (Build 15063.447). I also updated all patches after the upgrade. I have again tried to search and they all work without error. All searches are now working. Apparently taking the 60 minutes to upgrade to 1703 worked and fixed this issue.

    Randy


    Thursday, June 29, 2017 3:49 PM
  • I have tried everything in the thread. I have gone as far as wiping the computer and reinstalling OS and Installing Outlook 2016. Setup the exchange mailbox and same error. ALL updates are applied. 
    Thursday, June 29, 2017 3:53 PM
  • Steve,

    Thanks. 

    KB4022716 seems to apply to the 1703 version. Is there a fix for the 1607 version?

    Thursday, June 29, 2017 8:58 PM
  • thank you... 5 long days. It seems that it is finally solved. I installed KB4022168 and just needed to restart a windows 7 / Office 365 workstation... There are only 60 more left and expect it to fix in all of them :) . Thank you so much.

    Friday, June 30, 2017 12:01 AM
  • Steve,

    Thanks. 

    KB4022716 seems to apply to the 1703 version. Is there a fix for the 1607 version?

    I also need to know
    Friday, June 30, 2017 1:30 AM
  • Thanks Steve,

    Solved problem my end!

    Friday, June 30, 2017 2:03 AM
  • Different updates are required for different versions of Windows 10. 

    For version 1703, download KB4022716:

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4022716

    For version 1607, download KB4022723:

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4022723

    For version 1511, download KB4032693:

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4032693


    Noel

    Friday, June 30, 2017 3:17 PM
  • I just finished applying KB4022716.

    Still not fixed. Turning off indexing and re-enabling it works, until you reboot.

    Microsoft breaks a major functionality in one of it's most important programs and can't be bothered to communicate effectively with it's customers.

    Friday, June 30, 2017 3:48 PM
  • KB 4022716 fixed it for me, only to have it all undone by the next release of Office Version 1706 (Build 8229.2073) the next day

    Very frustrating

    Sunday, July 02, 2017 8:56 PM
  • YES, i'm in the same situation already instaled on 1 computer to test and didn´t work.....

    Tuesday, July 04, 2017 1:38 PM


  • Noel

    Thanks to all and to NOEL for summarizing the patches. For me this is working on a 1511 version with outlook 2016. (so far, I havent rebooted the computer, I'll update if something breaks)

    thanks!

    Tuesday, July 04, 2017 3:15 PM
  • I have the same problem although I have an additional problem - any new contacts added to not come up in the search. I am using Windows 10 64 bit (ver 1607), Outlook 2016
    Tuesday, July 04, 2017 3:16 PM
  • The Following Steps did not work,

    Im Using Office Home and Business 2016

    Version 1706 Build (8229.2073 Click to Run)

    Wednesday, July 05, 2017 9:55 AM
  • the article at the link you provided mentions nothing about search being broken by this update.  I installed the creators update AFTER discovering this issue and now I do not see these KB4021558 & KB4022722 updates available to be uninstalled

    Its a pity that I have to go back to webmail to get SOME level of search capability.  I've always bragged on outlook being able to retreive old mails in an instant.  Totally broken


    product design guy

    Friday, July 07, 2017 5:52 PM
  • I don't know whether the below may be the solution, but one might give it a try : check the add-ins, specifically any 3rd party add-in.

    Outlook ->File -> Go to Options -> then Click Add-ins
    In the Manage section:  select COM Add-ins + click on Go.
    check the add-ins.
    Maybe there are any 3rd party add-ins?
    Maybe some add-ins that are of no use and can be disabled?

    I, myself, I disabled a 3rd party add-in and the error was gone...

    Again, I don't know if it is 'THE' solution, but worth trying I guess.

    =


    Sunday, July 09, 2017 5:56 AM
  • Here's one for ya....

    Windows 8.1 Office 2016 - Same problem

    I've not seen any mention of 8 or 8.1 in any threads or searches

    Thoughts ?

    Thanks

    Steve Gordon


    Monday, July 24, 2017 3:41 AM
  • Hi, 

    Same problem here running Windows 7 64Bits. I´m working as well with Sharepoing and other Microsoft tools. Don´t know how this can affect.

    Any final solution then?

    Tuesday, July 25, 2017 9:51 AM
  • Has this search problem too. On Windows 10, 64bit latest version. outlook 2016

    The search function is the most used features on Outlook. Microsoft, please fix this quickly.

    Thursday, July 27, 2017 3:42 AM
  • here the solution

     https://support.office.com/en-gb/article/Fixes-or-workarounds-for-recent-issues-in-Outlook-for-Windows-ecf61305-f84f-4e13-bb73-95a214ac1230?ui=en-US&rs=en-GB&ad=GB

    Sunday, August 06, 2017 2:45 PM
  • Thanks for the post this worked.
    Tuesday, August 22, 2017 3:02 PM
  • Note....on 18 October 2017 I updated to the Windows 10 Creators Edition....<g class="gr_ gr_249 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" data-gr-id="249" id="249">immediatleystartedot</g> get this "Something went wrong and your search couldn't be completed"....<g class="gr_ gr_248 gr-alert gr_tiny gr_spell gr_inline_cards gr_run_anim ContextualSpelling multiReplace" data-gr-id="248" id="248">i</g> have never seen this before....MSFT....please look into this. Not good.

    Thursday, October 19, 2017 3:13 AM
  • I am also getting this issue after the Windows 10 Fall Update.
    • Edited by JTB1234 Thursday, October 19, 2017 4:31 AM
    Thursday, October 19, 2017 4:31 AM