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presence unknown Lync 2013 RRS feed

  • Question

  • Hi,

    We need to change the sip address of a user. we use Lync 2013

    in holland you can choose your lastname of your partner when married.

    This will result in a Active directory name change and also the email and sip address will change.

    for the email i use a second smtp address.

    Example truus.single@contoso.com after marriage it will be truus.married@contoso.com

    If the sip address is changed we have an presence unknown issue.

    How can i solve this?

    Thanks Guido

    Thursday, October 16, 2014 1:49 PM

Answers

  • I've seen mixed results on this when I've done name changes.  When I do a SIP address change via PowerShell once users who had the person's name has changed, log out and log in, the system changes it for them in their buddy list (internal users only - federated contacts are out of luck).  It doesn't happen all the time and I've seen it where it changed for a handful of users and not others. 

    Unfortunately Lync doesn't support multiple SIP Names which would be a great feature add.  The only resolution if it fails is to have users remove and add the users back to their buddy list.

    Lastly, remember that the address book only updates nightly at 1:30 AM, so if you make the change at 8AM you will be waiting until the next day for the change unless you run an update-csaddressbook on the server.  I always try to make my change at the end of business day.

    Thanks,

    Richard


    Richard Brynteson, Lync MVP | http://masteringlync.com | http://lyncvalidator.com

    Thursday, October 16, 2014 2:26 PM
  • Hi,

    If you want to update address book on Lync Servers, you can run Update-CsAddressBook to trigger the Lync SERver to synchronize current AD information in the SQL database into the downloadable client and device address book files.

    The on Lync client computer, delete user profile with the following path:

    %UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync

    Then test the issue again.

    More details:

    http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Best Regards,

    Eason Huang

    Eason Huang
    TechNet Community Support

    Sunday, October 19, 2014 8:59 AM
    Moderator

All replies

  • I've seen mixed results on this when I've done name changes.  When I do a SIP address change via PowerShell once users who had the person's name has changed, log out and log in, the system changes it for them in their buddy list (internal users only - federated contacts are out of luck).  It doesn't happen all the time and I've seen it where it changed for a handful of users and not others. 

    Unfortunately Lync doesn't support multiple SIP Names which would be a great feature add.  The only resolution if it fails is to have users remove and add the users back to their buddy list.

    Lastly, remember that the address book only updates nightly at 1:30 AM, so if you make the change at 8AM you will be waiting until the next day for the change unless you run an update-csaddressbook on the server.  I always try to make my change at the end of business day.

    Thanks,

    Richard


    Richard Brynteson, Lync MVP | http://masteringlync.com | http://lyncvalidator.com

    Thursday, October 16, 2014 2:26 PM
  • Hi,

    If you want to update address book on Lync Servers, you can run Update-CsAddressBook to trigger the Lync SERver to synchronize current AD information in the SQL database into the downloadable client and device address book files.

    The on Lync client computer, delete user profile with the following path:

    %UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync

    Then test the issue again.

    More details:

    http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Best Regards,

    Eason Huang

    Eason Huang
    TechNet Community Support

    Sunday, October 19, 2014 8:59 AM
    Moderator