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Office 2013 Professional Plus installation error RRS feed

  • Question

  • Hi

    getting below error whilt trying to install office 2013 32 bit /64 bit on my windows 7 enterprise 64 bit version laptop..

    Problem signature:

    Problem Event Name: OfficeClassicSetup

    SETUP EXE VERSION: 15.0.4420.1017

    SETUP DLL NAME: OSETUP.DLL

    SETUP DLL VERSION: 15.0.4420.1017

    ERROR CODE: 1603

    MSI HRESULT: Unspecified

    ERROR DETAILS: FC73469E

    FIRST ERROR CODE: 1603

    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 1033


    • Edited by chkr Thursday, February 28, 2013 12:13 AM
    Thursday, February 28, 2013 12:12 AM

Answers

  • Hi,

    I've seen such issue caused by the temp file is corrupted.

    Please try remove the file

    - C:\Users\AppData\Local\Temp\Hx752D.tmp

    and run setup again.

     

    • Make sure you have permission to access the Temp folder.
    • Or try turn off the User Account Control and run setup again.

    Jaynet Zhang
    TechNet Community Support

    Thursday, February 28, 2013 2:41 AM
    Moderator