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Outlook Address Book very slow to open... RRS feed

  • Question

  • Hello,

    I have a client who we just converted over to Windows SBS 2008 with Exchange 2007 (Previously they were on SBS 2003 with Exchange 2003) All cleints PC run Vista or XP Pro are running Outlook 2007.  They have a shared address book that contains about 4000 contacts.  Since changing them over all of the users are complaining about a delay when clicking To: to display the contacts in the shared address book.  The delay is at least 20 seconds and was never an issue before the change to SBS 2008 and Exchange 2007. 

    Anyone else experience this issue or have any ideas what we can do to resolve this? Weve tried using Outlook offline but that didnt make a difference.

    Any help would be greatly appreciated!!!
    Friday, September 25, 2009 8:22 PM

Answers

  • Thought it was clear from my posting: I'm running SBS 2008 myself. In a former life before I went back to the enterprise with Exchange 2007, I worked quite a lot with SBS 2003/SBS 2003 R2, not so much unfortunately with SBS 2008 (am actually a Small Business Specialist). But yes, I have 8 GB. I think this is the bare minimum for a small work-group, and I do from time to time experience slow response times. A reboot does help.

    This does also confirm my theory about the 4000 entries address contacts. My recommendation is: Start off with conservative throttling of the SBSMonitoring SQL process and be even more careful with the Sharepoint Database. Give this a try. It might very well help. If at all possible, add more RAM.

    jas
    • Marked as answer by Allen Song Tuesday, October 6, 2009 8:10 AM
    Friday, September 25, 2009 10:14 PM

All replies

  • My first guess would be that the issue is related to memory usage. You need a lot more memory for SBS 2008 than 2003. I moved from SBS 2003 / 4 GB, which was reasonable fast,  to SBS 2008 / 4 GB, which was terrible slow. Adding another 4 GB made the server a lot faster. Memory throttling helped also a bit. If my server had supported more memory, 12 to 16 GB would have solved quite a lot even for a small number of users.

    Note: Be careful. Too aggressive throttling may lead to failure situations. But you should at least give it a try and see if it speeds up access times for the address list.

    SBS 2008 Test Server - Charlie Russel - MVP
    "Recommendation for SBS 2k8? Not less than 6. As much more as you think
    you'll need, and design around being able to add more if you need it. Most
    of today's loads, you're probably fine in the 8-12 range unless you're way
    up at the upper end of SBS. Especially since SQL is on its own box now."
    http://www.eggheadcafe.com/conversation.aspx?messageid=33141912&threadid=33125225

    Do
    also see his book: Windows® Small Business Server 2008 Administrator's Companion
    http://www.amazon.com/Windows%C2%AE-Business-Server-Administrators-Companion/dp/0735620709/ref=sr_1_7?ie=UTF8&s=books&qid=1253913810&sr=1-7

    For memory throttling: On the SBS Diva Blog you can find a link on throttling the memory on SBS 2008

    Eriq Neale did two blog posts and two screen casts on exactly how to do this:
    BTW, the author of Windows Small Business Server 2008 Unleashed
    http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573

    Setting the Maximum Memory Usage on SBSMonitoring
    http://www.thirdtier.net/2009/08/setting-the-maximum-memory-usage-on-sbsmonitoring/

    Setting the Maximum Memory Usage on the Sharepoint Database
    http://www.thirdtier.net/2009/08/setting-the-maximum-memory-usage-on-the-sharepoint-database/

    jas

    Friday, September 25, 2009 9:47 PM
  • Thanks for the repsonse - im sorry that I failed to mention that is a 64bit OS so we have 8GB of RAM installed.
    Friday, September 25, 2009 9:54 PM
  • Thought it was clear from my posting: I'm running SBS 2008 myself. In a former life before I went back to the enterprise with Exchange 2007, I worked quite a lot with SBS 2003/SBS 2003 R2, not so much unfortunately with SBS 2008 (am actually a Small Business Specialist). But yes, I have 8 GB. I think this is the bare minimum for a small work-group, and I do from time to time experience slow response times. A reboot does help.

    This does also confirm my theory about the 4000 entries address contacts. My recommendation is: Start off with conservative throttling of the SBSMonitoring SQL process and be even more careful with the Sharepoint Database. Give this a try. It might very well help. If at all possible, add more RAM.

    jas
    • Marked as answer by Allen Song Tuesday, October 6, 2009 8:10 AM
    Friday, September 25, 2009 10:14 PM