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Visio 2016 crashes constantly RRS feed

  • Question

  • Visio 2016 Pro keeps crashing. I am running Windows 10 with 32GB RAM.

    I have tried:

    -Running in safe mode

    -Online repair of both Office 2016 ProPlus and Visio 2016

    -Uninstall/Reinstall Office 2016 ProPlus and Visio 2016

    -Windows Update

    -Disabling hardware graphics acceleration

    Nothing has helped.  I have run OffCAT to diagnose the problem and here are the results:

    Message    =Faulting application name: VISIO.EXE, version: 16.0.4266.1003, time stamp: 0x55ceaf33
    Faulting module name: d3d11.dll, version: 10.0.10586.494, time stamp: 0x5775df92
    Exception code: 0xc0000005
    Fault offset: 0x00057049
    Faulting process id: 0x2a80
    Faulting application start time: 0x01d1dd76150a6390
    Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\VISIO.EXE
    Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
    Report Id: 55d1f880-4969-11e6-9be8-2c56dc248baf
    Faulting package full name:
    Faulting package-relative application ID:

    I have run dxdiag.exe to verify that I am on the current version of DirectX.  Here are the results:

    ------------------
    System Information
    ------------------
          Time of this report: 7/15/2016, 22:17:03
                 Machine name: DESKTOP-780MTPS
             Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160630-1736)
                     Language: English (Regional Setting: English)
          System Manufacturer: ASUSTeK COMPUTER INC.
                 System Model: G752VY
                         BIOS: G752VY.206
                    Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
                       Memory: 32768MB RAM
          Available OS Memory: 32706MB RAM
                    Page File: 3897MB used, 33673MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: 12
          DX Setup Parameters: Not found
             User DPI Setting: Using System DPI
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.10586.0000 64bit Unicode

    I need to get this working as I need to create a rather complex flowchart for work.

    Saturday, July 16, 2016 2:47 AM

All replies

  • Hi,

    I noticed that the Faulting module is d3d11.dll from System32 folder.

    Please run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files. For details, please refer to:

    https://support.microsoft.com/en-us/kb/929833

    Then use the Regsvr32.exe to re-register the .DLL files on your computer:

    https://support.microsoft.com/en-us/kb/249873#appliesto

    Finally, repair Visio 2016 and restart Windows to have a try.


    Regards,

    Winnie Liang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, July 18, 2016 8:38 AM
    Moderator
  • SFC.exe states that it did not find any integrity issues. Followed the later steps, anyway. After repairing Visio, the application is still crashing 5 out of 6 times when I open it.
    Saturday, July 23, 2016 7:25 PM
  • SFC.exe states that it did not find any integrity issues. Followed the later steps, anyway. After repairing Visio, the application is still crashing 5 out of 6 times when I open it.
    This happened to me as well. It did not fix anything :(
    Sunday, July 24, 2016 4:07 PM
  • Is there any way to get this to the Visio programming team?  Or maybe the team in charge of the d3d11.dll?  I know (from numerous web searches) that this is a common problem for Visio users.  It seems that this issue with d3d11.dll has been a problem since at least Visio 2010.  Is it too much to ask that purchased software from Microsoft (Visio) be able to work with other Microsoft software (the dll)? 
    Monday, July 25, 2016 2:18 AM
  • I'm having the exact same problem with absolutely no provided solutions from Microsoft.  

    SFC Scan finds no integrity issues and I've ran the online repair tool at least 10 times over the last week.  

    This software has been a documentation standard for our firm for years and I'm having serious consequences from the inability to have the program open without crashing for more than 3 minutes.  

    Monday, July 25, 2016 2:21 PM
  • I'm not sure if this is the fix, but I started uninstalling programs in the reverse order of install and then trying visio one at a time.  Evernote appears to have been the problem.    

    Please note that I checked before uninstalling and no comm add-ons were enabled, and visio also crashed in Safe mode.  

    This could be a coincidence, but it does appear to be fixed.  


    Monday, July 25, 2016 3:04 PM
  • Just an update, 

    Still rolling strong.  After uninstalling Evernote, I've ran visio hard for two days and only had one crash. Definitely an improvement.    

    Wednesday, July 27, 2016 3:30 PM
  • I have the same issue, have tried everything mentioned here (have latest updates, divx etc). I have never Had Evernote installed to it's not that for me. Any help from MS would be great as mine crashes every time without fail within seconds of opening with this same d3d11.dll error :o(
    Wednesday, August 24, 2016 12:28 PM
  • Another update:

    Back to crashing as before.  This is the worst.  

    Wednesday, September 21, 2016 3:01 PM
  • I have a very similar issue... lost 3 hours of Visio work today as the default setting for auto recovery is off! Gah! Since, it has been crashing more and more frequently.. now down to every few minutes.. its a nightmare!! I had this before and went through a 5 hour call with Microsoft in uninstalling and re-installing.. but still the issue persists.. I have changed from 32 bit to 64 bit.. works for a while (a few days) then starts crashing again (increasing in frequency).. Either terrible programming and exception handling... or MS security features not working properly.. who knows... but for all the money spent this awful customer service and support! MS Fix it.. happy to provide reems of crash logs if you like!

    I have two Office 365 accounts one is for Office365 professional for home use, another is a business account for VISIO 2016 (O365) because the home account wouldn't let me purchase Visio?!!

    Faulting application name: VISIO.EXE, version: 16.0.6965.2105, time stamp: 0x5814c7cf

    Faulting module name: VISLIB.dll, version: 16.0.6925.1044, time stamp: 0x5814c626

    Exception code: 0xc0000005

    Fault offset: 0x0000000000310afc

    Faulting process ID: 0x2608

    Faulting application start time: 0x01d248eeb3e40b2d

    Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\VISIO.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\VISLIB.dll

    Sunday, November 27, 2016 9:05 PM
  • Has anyone found a solution or heard anything from Microsoft?  I have been having the exact same issue to Visio 2016 Pro on Windows 10.  Keeps crashing and system logs say it is the d3d11.dll driver.

    I have tried ALL the possible fixes including reinstalling Windows from scratch, running in safe mode, reinstalling Visio, killing hardware acceleration, updating audio drivers...and so on and on.

    Spent 3 hours with Microsoft trying to get someone to help but they only want $$$ to support their product so they just spent most of that time transferring me to different overseas "support" team (e.g. - "Up and Running", MSDN Support, etc.)  - zippo.

    They were not even to acknowledge that there is an issue with Visio which really is frustrating me since it is all over the blogs and tech forums.  


    Saturday, February 4, 2017 2:50 PM
  • Thank you.

    I FINALLY got Visio working when I uninstalled EverNote, which I never use. I hope it continues to work.

    Tuesday, September 5, 2017 6:49 PM
  • I too am crashing almost constantly now.  It isn't tied to one specific action.  Sometimes moving between tabs, deleting a shape, pretty much anything.  I have tried disabling hardware acceleration, uninstalling and re-installing Visio and more.  No success.  What's interesting is instead of crashing on d3d11.dll, I am crashing on gdiplus.dll (see below).  This is driving me insane.

    --------------------------------------------------

    Faulting application name: VISIO.EXE, version: 16.0.7766.2092, time stamp: 0x5932d16f
    Faulting module name: gdiplus.dll, version: 10.0.14393.953, time stamp: 0x58ba5bb5
    Exception code: 0xc0000005
    Fault offset: 0x00045f90
    Faulting process id: 0x3604
    Faulting application start time: 0x01d32d7ef74686c6
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\VISIO.EXE
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.953_none_baad48403594ab3f\gdiplus.dll
    Report Id: 2f89f326-9973-11e7-b031-4ceb42c7dc87
    Faulting package full name: 
    Faulting package-relative application ID: 

    ------------------------------------------------------------------------------------------

    Fault bucket 108996339599, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: VISIO.EXE
    P2: 16.0.7766.2092
    P3: 5932d16f
    P4: gdiplus.dll
    P5: 10.0.14393.953
    P6: 58ba5bb5
    P7: c0000005
    P8: 00045f90
    P9: 
    P10: 

    Attached files:
    \\?\Z:\Filename.vsd
    \\?\C:\Users\sesa405749\Box Sync\My Shapes\My Custom 1L Shapes.vss
    \\?\C:\Users\sesa405749\Box Sync\My Shapes\My Custom Rack Crap.vss
    \\?\C:\Users\SESA40~1\AppData\Local\Temp\{AC2B1F77-BE72-4AD8-92BD-C7410E838776} - OProcSessId.dat
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3D0F.tmp.WERInternalMetadata.xml
    \\?\C:\Users\sesa405749\AppData\Local\Temp\WER478F.tmp.appcompat.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_VISIO.EXE_d961a6cfa544c468583ea4f24b58315120bc1e_00000000_251d4c22

    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 2f89f326-9973-11e7-b031-4ceb42c7dc87
    Report Status: 1
    Hashed bucket: 2499c23fa617f97e79ce713bb83ab0f6

    Thursday, September 14, 2017 5:40 PM
  • I too have been having similar problems, with Visio 2016 crashing every few minutes randomly.

    After reading this forum and a few others, there seems to be a pattern around a number of different of applications somehow conflicting with Visio, and further it seems to be related to graphics or the DX drivers.

    I checked my event logs and found 2 common types of errors, one pointing to D3D11.dll (and mentioning Visio) and the other about a small utility application I had installed called ASUSTeK Sonic Suite (a sound enhancement utility) - sample log shown here...

    Faulting application name: VISIO.EXE, version: 16.0.8201.2193, time stamp: 0x59b27ea6
    Faulting module name: SS2OSD.dll, version: 0.0.0.0, time stamp: 0x57ada19a
    Exception code: 0xc0000005
    Fault offset: 0x00004beb
    Faulting process id: 0x6468
    Faulting application start time: 0x01d33086440e4d2b
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\VISIO.EXE
    Faulting module path: C:\Program Files\ASUSTeKcomputer.Inc\SS2\UserInterface\SS2OSD.dll
    Report Id: a56a9fa5-f5fc-4874-89cb-c1e774e88579
    Faulting package full name: 
    Faulting package-relative application ID: 

    *** I uninstalled Sonic Suite since I wasn't really using it, and immediately Visio started working fine. It's really stable and hasn't crashed once since I removed Sonic Suite ***

    So maybe one solution is to check your event logs and find which application seems to be causing Visio to crash, and uninstall it if possible.

    Hope that helps. I'll report back if Visio starts crashing again.

    Tuesday, September 19, 2017 4:33 AM
  • Hi guys after 2 days of figuring out what's the matter with visio 2016. So sharing this, I have my Office Pro 2016 already installed before Visio. Since my version is a Click-to-run (c2r) I updated my Office 2016 version for example in the Word > Account > Updates > Update now. After updating it, Visio also works without crashing. :D 

    Shannen Marie S. Londres

    Sunday, September 24, 2017 10:27 PM
  • I am also having this exact issue. I haven't used Visio in a while and now I need to, but the app won't stay open long enough for me to really accomplish anything! Latest Windows 10, latest Office updates, no Evernote. Tried all the suggestions above. How is this really still an issue after more than a year!?
    Wednesday, October 4, 2017 2:51 PM
  • https://www.youtube.com/watch?v=K_Yz4RRktG4

    Is the video right? Is abandoning Visio the only solution? Why isn't this being addressed?

    Tuesday, November 7, 2017 4:44 PM
  • I am also having this exact issue. I haven't used Visio in a while and now I need to, but the app won't stay open long enough for me to really accomplish anything! Latest Windows 10, latest Office updates, no Evernote. Tried all the suggestions above. How is this really still an issue after more than a year!?

    Same here. Have had it ever since the Creators Update to Win 10. Tried everything I could think of, raised it with MS forums, still nothing. They don't even seem to grasp the problem.

    Not like Visio is a cheap tool.

    Tuesday, December 5, 2017 3:57 PM
  • I also having the same issue :(
    Thursday, July 19, 2018 4:34 AM
  • I am also having this exact issue. I haven't used Visio in a while and now I need to, but the app won't stay open long enough for me to really accomplish anything! Latest Windows 10, latest Office updates, no Evernote. Tried all the suggestions above. How is this really still an issue after more than a year!?

    Same here. Have had it ever since the Creators Update to Win 10. Tried everything I could think of, raised it with MS forums, still nothing. They don't even seem to grasp the problem.

    Not like Visio is a cheap tool.

    I finally got this resolved. I had Nahimic pre-installed on my MSI desktop. It's audio software for gaming. But it must have been using the same DX drivers that Visio needs and causing a conflict. So I've uninstalled Nahimic and Visio now works fine. Hope this helps someone?

    Monday, October 8, 2018 10:06 AM
  • I think the same here. Uninstalled Nahimic and things seem okay so far. 
    Tuesday, January 29, 2019 1:58 PM
  • Just spent 2 weeks tracking down the cause of my Visio 2019 crashes.

    Asus sound application "Sonic Suite" turned out to be the problem.

    Restored my laptop to the point just before installing Sonic Suite, all better with Visio, no crashing.

    Saturday, March 9, 2019 10:25 PM
  • Had a customer come in with this issue. Ran through several of the fixes mentioned above with no change. Decided to run "for all users" under Windows7 compatibility mode.

    So far, so good.

    HTH

    Thursday, March 28, 2019 7:04 PM
  • Have you tried clearing the visio temp directory? When clients have experienced this on my end, they would run visio, it would start up, but crash before it ever fully loaded. The root cause was a corrupt temporary file that visio was trying to load.

    %userprofile%\Local Settings\Application Data\Microsoft\Visio

    Wednesday, April 24, 2019 8:22 PM
  • Hi and thank you.

    Was working for me.

    I did not uninstall the application, just I switched off. 

    Sunday, June 9, 2019 7:11 AM
  • Worked for me, thanks!
    Thursday, June 27, 2019 5:55 PM