OneNote 2013 crashes on startup


  • Have been using Office/OneNote 2013 for several months with no problems.

    The last week, I open OneNote and it pops up a message "We're sorry. Onenote is cleaning up from the last time it was open. Please wait." A waiting bar displays and when it finishes, a new popup appears "It looks like OneNote is having trouble starting right now. If you keep seeing this message, restart your computer and start OneNote again. We're very sorry." Re-opening OneNote multiple times has the same result. Restarting the computer, and OneNote opens properly. However, soon (next day?) the problem happens again.

    Any ideas?

    Monday, December 3, 2012 7:55 PM

All replies

  • new info: if I kill the "Microsoft OneNote Quick Launcher" and "Microsoft OneNote" processes, I can start it up successfully. Still would like to know if there's a better fix or work-around though.


    Monday, December 3, 2012 7:58 PM
  • turns out killing "Microsoft OneNote" process is all that's required to make next startup work. I have to do this every day though. :(

    Any thoughts?

    Wednesday, December 5, 2012 10:57 PM
  • I see your thread is a few months old, but since it led me to my solution, I decided to reply to it in case someone else gets here with the same problem.

    I worked in OneNote all day yesterday doing a variety of things and to my horror OneNote crashed on start-up this morning.  My solution was actually very simple, but a bit time consuming.

    I started OneNote and let it do its start-up "repairs."  Next I went into the Recycle Bin of the notebook that I worked on yesterday and deleted everything in there.  I had been experimenting with printouts and had a number of them in there.  After that I went to File, Options, Save and Backup.  From here I picked the option to optimize files.  After running optimize two times, I ran a backup of all notebooks.

    I closed OneNote, closed the OneNote Tool in Systray and then opened OneNote several times until I felt like the error was gone for good.

    After closing OneNote, I went back to my Windows 8 Start Screen and typed %TEMP% and pressed Enter.  If you are using Windows XP or Windows 7, you need to click Start, then Run, then type %TEMP% and press Enter.  This opens up your Temp Directory and it is safe to delete everything in it, including the OneNoteRuntimeCache_Files Folder.  As I said at the beginning, it is a bit time consuming, but OneNote is working well again.

    Monday, July 22, 2013 9:21 AM
  • I know this is an old post but thanks! It fixed my issues
    Tuesday, August 9, 2016 6:58 AM