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SharePoint/people picker incorrect. Active Directory and User Profile Database correct.

    Question

  • The client I am at has changed their email suffix. All the accounts returned in active directory show the new suffix. The user profiles in the User Profile Database also reflect this change. However when a user is selected in a people picker, it returns mixed results. This is creating an issue with any email sent from SharePoint where the account does not have the new extension.

    Where is this information coming from? I want to refresh this information.

    Thank you for your time.
    • Edited by in.the.dark Monday, October 20, 2008 5:57 PM
    Monday, October 20, 2008 5:57 PM

Answers

  • Is there a cache I can reset for this?
    The People Picker is powered by SharePoint Search - you'll need to run a new crawl for the content source that points at your SharePoint site.  I ran a full crawl and my results were updated immediately at the completion of the crawl.
    • Proposed as answer by ScottBai Monday, April 20, 2009 3:16 PM
    • Unproposed as answer by Mike Walsh FIN Monday, April 20, 2009 3:28 PM
    • Marked as answer by Mike Walsh FIN Thursday, January 12, 2012 7:53 AM
    Monday, April 20, 2009 3:15 PM

All replies

  • Is there a cache I can reset for this?
    Monday, October 27, 2008 12:25 PM
  • yeah this is a problem, reported to MSFT.

    i am even facing this issue within my environment, just for luck you can check at MSFT Support if you want to.

    hassan
    M. Hassan Raza http://mhrhap.spaces.live.com
    Monday, October 27, 2008 1:55 PM
  • A full import of the user profiles does not resolve this issue.
    Monday, October 27, 2008 3:03 PM
  • yes i know, even when u delete the user from the profile store and from the site collection as well, and do the full import this still is not fixed.

    as i said a reported problem to MSFT.

    hassan
    M. Hassan Raza http://mhrhap.spaces.live.com
    Monday, October 27, 2008 3:04 PM
  • In my case - the title of the individual is different on people picker and Active Directory database.
    When I click on SSP - I get the following error - I have never tried to modify the masterpage as some forums pointed.
    So cannot check user profile database.

    Parser Error

    Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately.

    Parser Error Message: The base type 'Microsoft.Office.Server.Internal.UI.SharedServicesAdminDefaultPage' is not allowed for this page. The type is not registered as safe.

    Source Error:

    Line 1:  <%@ Page Language="C#" Inherits="Microsoft.Office.Server.Internal.UI.SharedServicesAdminDefaultPage,Microsoft.Office.Server.UI,Version=12.0.0.0,Culture=neutral,PublicKeyToken=71e9bce111e9429c" MasterPageFile="~masterurl/default.master"      %>
    Line 2:  <%@ Register Tagprefix="wssawc" Namespace="Microsoft.SharePoint.WebControls" Assembly="Microsoft.SharePoint, Version=12.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c" %> <%@ Register Tagprefix="SharePoint" Namespace="Microsoft.SharePoint.WebControls" Assembly="Microsoft.SharePoint, Version=12.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c" %>
    Line 3:  

    Tuesday, April 07, 2009 10:05 AM
  • Is there a cache I can reset for this?
    The People Picker is powered by SharePoint Search - you'll need to run a new crawl for the content source that points at your SharePoint site.  I ran a full crawl and my results were updated immediately at the completion of the crawl.
    • Proposed as answer by ScottBai Monday, April 20, 2009 3:16 PM
    • Unproposed as answer by Mike Walsh FIN Monday, April 20, 2009 3:28 PM
    • Marked as answer by Mike Walsh FIN Thursday, January 12, 2012 7:53 AM
    Monday, April 20, 2009 3:15 PM
  • Try to remove/edit it from user information list http://{site}/_catalogs/users/simple.aspx and the people picker will show correct results.
    Thursday, January 12, 2012 5:00 AM