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pictures do not appear in HTML email despite selecting "download pictures" from the drop down dialoge RRS feed

  • Question

  • Recently installed office 2010 professional plus outlook and pictures do not show up in HTML Email despite selecting "Download pictures" from the drop down menu.  Only a frame with a red X is displayed (after selecting download pictures). 

    Tuesday, July 13, 2010 1:56 AM

Answers

  • The following solution was posted at http://www.shahine.com/omar/FixingOutlookRedXProblem.aspx as a solution to Outlook 2003 issue.

    1. Locate the Outlook Temporary Items folder by opening the Registry and locating HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security\OutlookSecureTempFolder
    2. Navigate to the value of this Key. It should be something like: %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D \ where OLK3D is some randomly generated string that always starts with OLK
    3. Quit Outlook
    4. Delete the contents of the folder
    5. Launch Outlook

    If that didn't resolve the issue, reset your default browser settings. For IE7/8:

    1. Exit all programs, including Internet Explorer (if it is running).
    2. If you use Windows XP, click Start , and then click Run . Type the following command in the Open box, and then press ENTER:
      inetcpl.cpl
      If you use Windows Vista, click Start
      Collapse this image Expand this image
      Start button
      . Type the following command in the Start Search box, and then press ENTER:
      inetcpl.cpl
      The Internet Options dialog box appears.
    3. Click the Advanced tab.
    4. Under Reset Internet Explorer settings , click Reset . Then click Reset again.
    5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
    6. Start Internet Explorer again.

    - Thanks, Jinesh.
    • Marked as answer by Sally Tang Wednesday, July 14, 2010 8:16 AM
    Tuesday, July 13, 2010 6:35 AM