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office 2010 Professional Plus install error OSETUP cannot be loaded

    Question

  • XP Pro sp 3

    I am trying to install Office 2010 Professional Plus we purchased from MS and downloaded.  We got a three seat license.  Two of the machines installed no problem.

    Now I am getting "A required x:\ProPlus.WW\OSETUP.DLL cannot be loaded.  This may indicate that the file is missing or damaged."  It installed on two other machines.  It still loads on the other machines!

    I tried installing using the iso and MagicISO like the other machines.  I tried buring it to a cd and got the same message.  I have seached these forums and tried all the suggestions.  no go.  I also noticed that this is a VERY common problem with 2010!

    Tuesday, July 20, 2010 1:59 PM

Answers

  • XP Pro sp 3

    I am trying to install Office 2010 Professional Plus we purchased from MS and downloaded.  We got a three seat license.  Two of the machines installed no problem.

    Now I am getting "A required x:\ProPlus.WW\OSETUP.DLL cannot be loaded.  This may indicate that the file is missing or damaged."  It installed on two other machines.  It still loads on the other machines!

    I tried installing using the iso and MagicISO like the other machines.  I tried buring it to a cd and got the same message.  I have seached these forums and tried all the suggestions.  no go.  I also noticed that this is a VERY common problem with 2010!


    OK so you purchased this from Microsoft Store, correct?  Office 2010 Pro Plus is a volume licensed product that is only sold to businesses, academic institutions and governmental agencies in volume of 5 or more licenses (each basically sold separately.)  The company you work for may have created a Work at Home Program connection with Microsoft and if this is the product you have then it is for ONE computer only as the following quote states: 
     
    "For Office Professional Plus 2010 and Office Standard 2010:<o:p></o:p>

    Work at Home (WAH) License.  For each WAH license you acquire, the single primary user of a device on which you run a separately licensed copy of the software (work device) may install and use one copy of the software on a home device (WAH user).  If you upgrade the software on the work device, the WAH user may upgrade the copy on the home device.  The WAH user�??s right to use the software terminates when the WAH user leaves your organization.  At that time, the WAH user must remove the software from the home device."

     

    If you acquired this product from any other source, especially an online purchase from a company that was NOT Microsoft or Dell then you have purchased a pirated program, especially if the documentation said you can install onto 3 computers.  This is a common boilerplate text that is provided by the pirate community and is know to be one of the keys to determine a pirated copy.

     

    On one of the machines that currently have the program suite installed I recommend you run the Microsoft Genuine Diagnostics program located here: http://go.microsoft.com/fwlink/?linkid=52012

    Once run, click Copy and then come back here and paste the results in a follow-up post.  There is no user identifiable information on the post but it may help me help you better.  If I think the software is pirated I will be able to send you somewhere else to assist in recovery and obtaining legitimate software.

    • Marked as answer by Sally Tang Wednesday, July 21, 2010 9:19 AM
    Tuesday, July 20, 2010 10:34 PM

All replies

  • XP Pro sp 3

    I am trying to install Office 2010 Professional Plus we purchased from MS and downloaded.  We got a three seat license.  Two of the machines installed no problem.

    Now I am getting "A required x:\ProPlus.WW\OSETUP.DLL cannot be loaded.  This may indicate that the file is missing or damaged."  It installed on two other machines.  It still loads on the other machines!

    I tried installing using the iso and MagicISO like the other machines.  I tried buring it to a cd and got the same message.  I have seached these forums and tried all the suggestions.  no go.  I also noticed that this is a VERY common problem with 2010!


    OK so you purchased this from Microsoft Store, correct?  Office 2010 Pro Plus is a volume licensed product that is only sold to businesses, academic institutions and governmental agencies in volume of 5 or more licenses (each basically sold separately.)  The company you work for may have created a Work at Home Program connection with Microsoft and if this is the product you have then it is for ONE computer only as the following quote states: 
     
    "For Office Professional Plus 2010 and Office Standard 2010:<o:p></o:p>

    Work at Home (WAH) License.  For each WAH license you acquire, the single primary user of a device on which you run a separately licensed copy of the software (work device) may install and use one copy of the software on a home device (WAH user).  If you upgrade the software on the work device, the WAH user may upgrade the copy on the home device.  The WAH user�??s right to use the software terminates when the WAH user leaves your organization.  At that time, the WAH user must remove the software from the home device."

     

    If you acquired this product from any other source, especially an online purchase from a company that was NOT Microsoft or Dell then you have purchased a pirated program, especially if the documentation said you can install onto 3 computers.  This is a common boilerplate text that is provided by the pirate community and is know to be one of the keys to determine a pirated copy.

     

    On one of the machines that currently have the program suite installed I recommend you run the Microsoft Genuine Diagnostics program located here: http://go.microsoft.com/fwlink/?linkid=52012

    Once run, click Copy and then come back here and paste the results in a follow-up post.  There is no user identifiable information on the post but it may help me help you better.  If I think the software is pirated I will be able to send you somewhere else to assist in recovery and obtaining legitimate software.

    • Marked as answer by Sally Tang Wednesday, July 21, 2010 9:19 AM
    Tuesday, July 20, 2010 10:34 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JP6YY-9PKBF-Y7JCY
    Windows Product Key Hash: Mj5Qp1+/vMaZ2aInG+pdf5k7QvI=
    Windows Product ID: 76487-640-7449164-23381
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010000.3.0.pro
    ID: {B8E3CC5E-05C1-4A2E-BDE3-27891766FE0E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-429-80040154_025D1FF3-344-80040154_025D1FF3-229-80040154_025D1FF3-230-1_025D1FF3-238-2_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-429-80040154_025D1FF3-344-80040154_025D1FF3-229-80040154_025D1FF3-230-1_025D1FF3-238-2
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Documents and Settings\jewel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B8E3CC5E-05C1-4A2E-BDE3-27891766FE0E}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010000.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y7JCY</PKey><PID>76487-640-7449164-23381</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-920026266-1606980848</SID><SYSTEM/><BIOS/><HWID>F0A43D6F0184227D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Licensing Data-->
    N/A
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    N/A
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13BC0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13BC0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13BC0:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    OEM Activation 2.0 Data-->
    N/A
    Wednesday, March 23, 2011 8:33 AM