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Existing Word 2010 document stuck in Save loop RRS feed

  • Question

  • I tried to edit an existing large word 2010 document.  Upon trying to exit it asked if wanted to save and I replied yes.  Instead of saving in background as normal it came up with the "save as" screen.  If you try that method it repeatedly comes back with the same save as screen.  You cannot exit from the document as it is stuck in this loop.

    I restarted the pc and no change. 

     
    Monday, May 14, 2012 1:54 PM

Answers

  • Hi,

    If the document store in Network, please try to save to local hard disk.

    Try to create a new word document and exit it. If the Save as dialog box still prompt, you may try to rename global template(Normal.dotm) test if it helps:
     1. Exit Word 2010
     2. Click Start.
     3. In the Start Search box, type the following text, and then press ENTER:
    %userprofile%\appdata\roaming\microsoft\templates
     4. Right-clickNormal.dotm, and then click Rename.
     5. Type OldNormal.dotm, and then press ENTER.
     6. Close Windows Explorer.
     7. Start Word 2010, and test this issue.
    You may also try other methods, more information see: http://support.microsoft.com/kb/921541

    If the problem does not appears, the original document may be damaged, you can follow the steps in this article to recover the text and data, link: http://support.microsoft.com/kb/918429

    Best regards.


    William Zhou

    TechNet Community Support

    Wednesday, May 16, 2012 5:47 AM
    Moderator

All replies

  • Hi,

    If the document store in Network, please try to save to local hard disk.

    Try to create a new word document and exit it. If the Save as dialog box still prompt, you may try to rename global template(Normal.dotm) test if it helps:
     1. Exit Word 2010
     2. Click Start.
     3. In the Start Search box, type the following text, and then press ENTER:
    %userprofile%\appdata\roaming\microsoft\templates
     4. Right-clickNormal.dotm, and then click Rename.
     5. Type OldNormal.dotm, and then press ENTER.
     6. Close Windows Explorer.
     7. Start Word 2010, and test this issue.
    You may also try other methods, more information see: http://support.microsoft.com/kb/921541

    If the problem does not appears, the original document may be damaged, you can follow the steps in this article to recover the text and data, link: http://support.microsoft.com/kb/918429

    Best regards.


    William Zhou

    TechNet Community Support

    Wednesday, May 16, 2012 5:47 AM
    Moderator
  • check this link this may help

    http://social.technet.microsoft.com/Forums/en-US/officeappcompat/thread/7c00370c-02d2-46e4-ad40-08c02dcf0f09

    Wednesday, May 16, 2012 1:01 PM