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Reminder snooze default behaviour changed in Outlook 2010 RRS feed

  • Question

  • Hi there

    This has already been discussed in http://social.answers.microsoft.com/Forums/en-US/outlookcontact/thread/19b9f1d1-4a00-48f0-91ae-f386a2f30d0a?prof=required but I thought it would be good to post here and see if someone from Microsoft can comment on status.

    Scenario:

    • A task reminder fires for something I need to do today
    • I'm busy so I snooze it for 1 hour
    • A meeting reminder fires to tell me I have a meeting in 15 minutes
    • The default snooze for the meeting reminder is 1 hour, because Outlook has remembered that from the last reminder I snoozed
    • If I don't spot that the default is 1 hour and click Snooze, the reminder will be snoozed until 45 MINS AFTER THE MEETING STARTS

    In all versions prior to 2010, for as long as I can remember (10+ years), meeting reminders and task reminders would keep their own default snooze times.  E.g.

    • At 12pm I snooze Task A for 5 minutes, and Task B for 1 hour.
    • At 12:05 I get a reminder for Task A, with a 5 minute snooze default (because that's what I last used on Task A).  I do task A and mark the task complete.
    • At 12:15pm I get a 15-minute reminder for my 12:30 conference call.  The default snooze is "5 minutes before start", which I use.
    • At 12:25pm I get a 5-minute reminder for my 12:30 conference call.  The default snooze is "0 minutes before start", which I use.
    • At 12:30pm I dial in for my conference call and dismiss the reminder.
    • At 1pm I get a reminder for Task B, with the default snooze of 1 hour selected.

    The second scenario makes perfect sense.  My task reminder snooze preferences don't affect my meeting reminders or each other.

    The first scenario is causing me and my colleagues to miss meetings and task deadlines.  Some of my colleagues have reverted to Office 2007 in frustration.  I've stuck with Outlook 2010 thinking I might get used to the new behaviour, but after three months I'm still missing meetings, and I'm seriously considering reverting.  I rely heavily on Outlook to manage my time and not being able to trust my reminders is impacting my productivity workflow.  We support a group of very demanding users who take their time management very, very seriously (and very personally!) and I cannot imagine how upset they will be if this is not fixed before Office 2010 is rolled out to them.

    As you can see from the thread I linked at the top of this post, and the threads it links to, it's not just me and it's not just our organisation.  This is causing pain for people who manage their time in Outlook.

    Please can someone from Microsoft acknowledge this issue and give us some idea of whether it will be resolved.

    Many thanks

    Jools

    • Changed type Sally Tang Friday, November 12, 2010 6:14 AM
    Wednesday, November 10, 2010 3:52 PM

Answers

  • Hi!

    At this time, there are no plans as to changing Outlook 2010's handling of the Reminder Snooze's default. Which is to 'remember' the last time used for snoozing and apply that to new reminders.

    Since there is a great deal of users who prefer the way Outlook 2007 handled the Snoozing, I've sent an Outlook feature request to the Outlook Product group.

    That's something I can do internally for myself and for others.

    Additionally, you can also send your thoughts on this subject to "Outlook Feature Requests" <outwish@microsoft.com>. This is monitored directly by the Outlook Product team.

    To set your expectations though, this will probably be a consideration for Outlook 15 and not something that can be changed with 2010.

    Hope that helps some.

    Jahawk MSFT

    • Marked as answer by Sally Tang Friday, November 12, 2010 7:58 AM
    Friday, November 12, 2010 1:05 AM

All replies

  • Hi!

    At this time, there are no plans as to changing Outlook 2010's handling of the Reminder Snooze's default. Which is to 'remember' the last time used for snoozing and apply that to new reminders.

    Since there is a great deal of users who prefer the way Outlook 2007 handled the Snoozing, I've sent an Outlook feature request to the Outlook Product group.

    That's something I can do internally for myself and for others.

    Additionally, you can also send your thoughts on this subject to "Outlook Feature Requests" <outwish@microsoft.com>. This is monitored directly by the Outlook Product team.

    To set your expectations though, this will probably be a consideration for Outlook 15 and not something that can be changed with 2010.

    Hope that helps some.

    Jahawk MSFT

    • Marked as answer by Sally Tang Friday, November 12, 2010 7:58 AM
    Friday, November 12, 2010 1:05 AM
  • It could be changed in this release since clearly that's what MS did when they changed a default behavior that's been around as long as it's been a feature, but you're suggesting that it's hopeless to try to get it "fixed" in 2010? Whenever a long time feature’s default behavior is modified for a new product version, it should be clear that a mechanism is needed for reverting back to the previous behavior regardless of how much more useful MS, or anyone else, feels that change is. If they were looking at only those suggestions asking for this new setting, then they've ignored every other user as being someone who wants it left alone. I won't pretend to know how much effort is needed to add a registry hack for it, but I'm certain it's in there somewhere if someone at MS would just reveal it. I don't think it's asking too much to leave things alone or provide the option to go back if it is changed... Put me in the camp that want's the option of going back to the previous 13 year old default.
    • Edited by JamesDandy Thursday, February 24, 2011 6:51 PM Too terse first time...
    Thursday, February 24, 2011 6:27 PM
  • For the issue with Snooze times unexpectedly carrying over across appointments the Outlook Team has heard your feedback and will be reverting the behavior back to that of Outlook 2007 in Office 2010 Service Pack 1.  Once the SP 1 release date has been determined it will be announced on the Sustained Engineering blog, http://blogs.technet.com/b/office_sustained_engineering/archive/tags/office+2010+sp1/.

    • Proposed as answer by David Blanchard Tuesday, September 20, 2011 2:15 PM
    Tuesday, March 22, 2011 6:30 PM
  • Thanks for the reply Gabrial, I'm sure this will be a huge relief to a lot of people!

    Regards

    Julia

    Thursday, March 24, 2011 11:48 AM
  • Actually, this is terrible!!!!  Sick and tired of having to change the "Click Snooze" time every single time I get a reminder!!!!

    Changing the option just because some people didn't like it was not a good choice.  As I see it, valid solutions are:

    1. Make it smart enough not to say '1 hour' if the appointment is in 10 minutes (think that was the biggest complaint)
    2. Give users the option which behavior they want
    3. Give users a configuration setting they can change to set the default value.
    Tuesday, October 25, 2011 5:59 PM
  • For the issue with Snooze times unexpectedly carrying over across appointments the Outlook Team has heard your feedback and will be reverting the behavior back to that of Outlook 2007 in Office 2010 Service Pack 1.  Once the SP 1 release date has been determined it will be announced on the Sustained Engineering blog, http://blogs.technet.com/b/office_sustained_engineering/archive/tags/office+2010+sp1/.

    Well this sucks, because I liked that I could set a snooze time and snooze all reminders with a click each.

    Can the default not be changed, as that would help, I NEVER want 5 minutes.


    -- Nigel M

    Wednesday, October 9, 2013 4:30 PM
  • Just to diarize that here we are in 2017, and of course the snooze is still useless.
    Friday, May 19, 2017 4:38 PM