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Sorry, something went wrong and Word is unable to start. (24)

    Question

  • Hello,

    I recently installed Office 2013 RTM on one of my client's computer.  Word was running fine right after the install yesterday but now it's not.  Upon launch I get the error "Sorry, something went wrong and Word is unable to start. (24)"  

    I've tried and failed:

    -rebooting

    -ran the office repair installation

    -tried to launch Word in safe mode 

    Thank You,

    Nghi Huynh

    Friday, March 15, 2013 4:44 PM

Answers

  • Hi,

    This error may also occur if the Office installation is corrupted. 

    Do you have multiple version of Office installed in the computer? 

    Step 1:

    You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

    http://support.microsoft.com/kb/2739501

    Note: Try to save the fix it tool to the desktop and then run it to remove Office.

    If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article. 

    Step 2:

    Try the steps from the section ‘Start an In Private browser session’ in the article below:

    http://support.microsoft.com/kb/2811180

    Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

    https://officesetup.getmicrosoftkey.com/

    https://office.microsoft.com/MyAccount.aspx 

    I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.


    Jaynet Zhang
    TechNet Community Support

    • Marked as answer by Nghi Huynh Monday, March 18, 2013 7:20 PM
    Monday, March 18, 2013 6:19 AM
    Moderator

All replies

  • Hi,

    This error may also occur if the Office installation is corrupted. 

    Do you have multiple version of Office installed in the computer? 

    Step 1:

    You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

    http://support.microsoft.com/kb/2739501

    Note: Try to save the fix it tool to the desktop and then run it to remove Office.

    If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article. 

    Step 2:

    Try the steps from the section ‘Start an In Private browser session’ in the article below:

    http://support.microsoft.com/kb/2811180

    Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

    https://officesetup.getmicrosoftkey.com/

    https://office.microsoft.com/MyAccount.aspx 

    I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.


    Jaynet Zhang
    TechNet Community Support

    • Marked as answer by Nghi Huynh Monday, March 18, 2013 7:20 PM
    Monday, March 18, 2013 6:19 AM
    Moderator
  • Hi,

    I have the same problem. I have Office 365 Home Premium and want to know if I uninstall and install again, will this take up another one of my five available licenses for my subscription?

    Thanks

    Wednesday, April 03, 2013 8:32 PM
  • go to your myaccount page, and click on deactivate below one of ur installs and u will get back ur license, after that click on install again and save and run the file, u wont lose any installs

    Saturday, September 28, 2013 3:28 AM
  • I just went through this... receiving 2 different errors:  "Sorry, something went wrong and Word is unable to start. (24)"  and an Excel error about being out of memory... I turned auto preview off in explorer. In Windows 8, open an explorer window, click on the view tab and deselect the "preview pane" button. Both issues have gone away. 
    • Edited by jpidgie Friday, July 11, 2014 6:47 PM
    • Proposed as answer by yossi79 Sunday, August 03, 2014 6:45 AM
    Friday, July 11, 2014 6:28 PM
  • Thanx  man your idea works grate for me...

    can not use the preview pane but no more error (24) in word ....

    i think its win 8.1 or 8 Microsoft bug

     i tried every solution but only yours works

    Sunday, August 03, 2014 6:47 AM
  • Thank you so much!  This was the only solution that worked for me too.
    Thursday, August 21, 2014 8:43 PM
  • Oh My Goodness!!! such a simple stupid thing! Worked like a charm no more Error message!!!

    Thank you it was driving me crazy.

    Tuesday, January 20, 2015 8:31 PM
  • Wow!

    I had a unhandled Excel error for over 5 weeks, spent so much time looking, googling, trying different options, but since I rarely use Word I had ignored that error until today.

    You saved my life, jpidgie! Our IT dept's response was "well, you did something, maybe it's these 33554 lines in Excel" (which is standard now, since ?2010?2008).

    The preview pane is just a little to lose, but so much easier than dealing with the constant Excel errors and the occasional word is unable to start error.

    Thank you!Thank you!

    Monday, March 23, 2015 3:59 PM
  • After a reboot all of my Office software was suddenly failing with this and similar errors on my Windows 7 laptop (probably because of a botched self-update).  Rebooting didn't help.  The fix was to run Control Panel\Programs\Programs and Features - Microsoft Office Home and Business 2013 - Change - Online Repair (Quick Repair didn't work).  Took a good hour over broadband.  FYI.
    Saturday, March 28, 2015 2:56 AM