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Sharepoint 2013 word document error RRS feed

  • Question

  • We had a system crash last week and now there are certain word documents in SharePoint 2013 where we are getting 'Sorry, Word Web App ran into a problem opening this document."

    It also appears he data was lost.

    is there any way to fix this?

    Thanks.

    Monday, September 17, 2018 8:58 PM

All replies

  • Hi, 

    To depend whether the issue is results by Office Web Apps or the documents themselves, Please check whether the issue occurs on all word documents or special word documents. 

    If it just exists in some word documnets, try to download the documents and upload again, or you can recreate the documents and upload them, compare the results. 

    If the issue exists in all documents, check the following information:

    Make sure all SharePoint 2013 web applications use claims-based authentication.

    Don't open documents with System Account, log on with a different account to test the connection.

    Office Web Apps Server must be installed on a separate server that’s part of a domain

    Make sure you’re running SharePoint 2013 build 15.0.4420.1017 or later. 

    For more detailed information, refer to the following article:

    https://docs.microsoft.com/en-us/webappsserver/configure-office-web-apps-for-sharepoint-2013

    Best Regards, 

    Lisa Chen 



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    Tuesday, September 18, 2018 8:26 AM
    Moderator
  • Hi,

    Is there anything update? 

    Please remember to mark the helpful post as an answer. 

    Have a nice day. 

    Best Regards, 

    Lisa Chen 

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Friday, September 28, 2018 10:44 AM
    Moderator
  • Hi,

    Is there anything update? 

    Please remember to mark the helpful post as an answer. 

    Have a nice day. 

    Best Regards, 

    Lisa Chen 

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, October 5, 2018 10:12 AM
    Moderator