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I am getting ERROR 3400 Action 1005 in VISIO 2010

Answers

  • What are you doing to get this? Some background information would be very helpful.

    Chris Roth Visio Guy (http://www.visguy.com) Please check Mark as Answered if I've answered your question and solved your problem. If you found my post helpful, please click Vote as Helpful.
    Tuesday, April 19, 2011 12:02 AM

All replies

  • What are you doing to get this? Some background information would be very helpful.

    Chris Roth Visio Guy (http://www.visguy.com) Please check Mark as Answered if I've answered your question and solved your problem. If you found my post helpful, please click Vote as Helpful.
    Tuesday, April 19, 2011 12:02 AM

  • I recieved the same error message.

    I attempted to take my Viso 2010 drawing .vsd and then Save As PDF then recieved this error message:

    "Visio internal error: 3400
    Action 1005: Save As

    First try closing and reopening the file. Next try restarting Visio."

    I closed then reopened and this did not help.  I also closed Visio 2010 and reopen and this did not help.

    Please help.

    Thx.

    Thursday, November 10, 2011 8:13 PM
  • So, can you still open the file?

    If so then can you do a Save As in a different format, like GIF? I know you want PDF but this just to check what is happening.

    Are you able to create a new diagram, then save that as PDF?

    If the PDF save error still occurs what is the path you are saving to?

     


    -- Paul Herber, Sandrila Ltd. http://www.sandrila.co.uk/ Engineering and software shapes for Visio.
    Thursday, November 10, 2011 8:30 PM
  • Yes, I am still able to open, edit the file as a .vsd file and I can close the file and save the files as a .vsd.  I am able to save each sheet as a .gif file.  I am NOT able to save the .vsd file as a .pdf.  I recieve the error message listed above.

    I am able to create a new digram drawing file (.vsd), when I attempt to take the new diagram and save it as a .pdf file, I recieve the same error message.  The path I attempt to save the .pdf file to is my desktop - C:\Users\____\Desktop.

    Please help.  Thx.

    Thursday, November 10, 2011 10:44 PM
  • I assume you have tried saving to some other path ...

     


    -- Paul Herber, Sandrila Ltd. http://www.sandrila.co.uk/ Engineering and software shapes for Visio.
    Thursday, November 10, 2011 11:40 PM
  • Yes, when I attempt to save it as a PDF to a different path I receive the same error. 
    Friday, November 11, 2011 12:34 AM
  • There are many other PDF creator applications available (some free, some not), might be worth a try.

     


    -- Paul Herber, Sandrila Ltd. http://www.sandrila.co.uk/ Engineering and software shapes for Visio.
    Friday, November 11, 2011 9:44 AM
  • Hi Adam,

    Do you run, and have you installed Office Service Pack 1 for 2010?

    I am getting the same error and it appears to have started at around the same time as I installed SP1 for Office 2010.

    SP1 appears to have stomped on the Adobe addins as the Adobe printer also showed some strange characteristics.

    I reinstalled Adobe Acrobat Pro X and the PDF printer started to behave correctly but the #3400 error still persisted.

     

    Anything in common here?

    Wednesday, November 16, 2011 6:12 AM
  • I ran into this, and it turned out to be a permissions issue on the t2embed.dll file. Granting users read access to this file cleared up my issue. I made the change on a Windows 7 box using the following method.

         takeown /f c:\Windows\System32\t2embed.dll
         icacls.exe c:\windows\system32\t2embed.dll /grant *S-1-5-11:(GR)

    Hope that helps someone...

    Tuesday, May 29, 2012 8:22 PM
  • I get the same error.

    I checked the permissions and they are fine.

    @Oldguard, you used takeown to take ownership so the file no longer belongs to the Trausted Installer, which is what it is originally. Is this a good idea?

    I am creating a PDF to use with a desktop publishing program and every other image file is rendered as crap when imported into my DTP.

    I tried PNG at 600 DPI, TIF at 600 DPI. WMF is very checkered and emf came in as all black icons.

    Friday, June 22, 2012 9:38 PM
  • Run a Repair from Programs and Features. 
    • Proposed as answer by Grant Bowen Monday, September 17, 2012 5:58 PM
    Monday, September 17, 2012 5:58 PM
  • I got the same error. Everything seemed to work just fine, except Save As PDF.

    At last I found that removing an imported picture (copy from other Visio drawing and originaly extracted from a screenshot) from de drawing solved the problem. Suddenly I could Save As PDF again.

    I tried to save older drawings with the same inserted pictures, and the problem returned.

    Strangely, there are also other pictures inserted and they do not cause any problems.

    Somehow the picture isn’t recognized as a Visio object.

    A little workaround fixed the problem:

    I copied the picture into MS Word. Than right-click the picture and chose: Visio object/convert.

    Chose Convert to Visio object and apply. You get a message like “object is definitely converted to a Visio object”.

    When finished, copy the picture back into the Viso-drawing. It’s no problem saving it as a PDF anymore.

     

     

    Monday, July 28, 2014 12:51 PM
  • I tried this but to no avail

    still can't save to pdf???!!!

    Wednesday, February 11, 2015 8:46 PM
  • I found a solution on my computer!!!!

    Dell Inspiron15 3521 running Win7 Pro

    When trying to save to PDF: before saving, go to "options" and uncheck box "ISO 19005-1 compliant PDF/A"

    This worked for me an I can save to PDF's once again. I don't know how this got changed?? Maybe with a recent update???? 

    • Proposed as answer by easy gonzales Friday, May 8, 2015 8:37 PM
    Monday, February 23, 2015 4:46 PM
  • This work for me as well.  thanks a lot.
    Wednesday, June 8, 2016 6:59 AM