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How to diagnose Outlook crash RRS feed

  • Question

  • Hi,

    My outlook client restarts occasionally. There are no extra ordinary steps. I am just using Outlook as a normal user (i.e. reading, replying email).

    I usually see "Application Crash/Hang" in the Event Viewer when it happens. What are the best possible options to drill down to the actual cause?

    Appreciate any inputs. Thanks.

    Regards,

    Ken


    • Edited by keny2010 Friday, October 28, 2016 3:44 AM
    Friday, October 28, 2016 3:42 AM

Answers

  • I am just using Outlook as a normal user (i.e. reading, replying email).

    Not sure there is a thing as a "normal user" in the general scheme of things. A lot of factors can contribute result in a crash such as

    #1 - What 3rd party addins do you have installed (particularly things like <Sync> or <A/V> or alternatively what 3rd party apps are integrating with Outlook?

    #2 - Possible errors/corruption in the underlying data store (PST or OST file)

    You might also want do a repair on your Office install for whatever version you're using.

    Always a good idea to provide as much info as possible such as OL version in use, types of email accounts in use etc etc etc


    Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

    Sunday, October 30, 2016 10:38 PM
  • Always a good idea to provide as much info as possible such as OL version in use, types of email accounts in use etc etc etc

    Totally agree.

    Ken, this link should be helpful for you, which includes some general troubleshooting steps for Outlook not responding, crash issues:

    https://support.office.com/en-us/article/Outlook-not-responding-stuck-at-Processing-stopped-working-freezes-or-hangs-5c313d04-64af-4441-82d2-44e5a43eee5a

    >>What are the best possible options to drill down to the actual cause?

    I would suggest you troubleshoot it in the following order:

    1. Install latest Windows and Office updates.
    2. Start Outlook in safe mode.
    3. Disable installed security program.
    4. Repair Outlook data file.
    5. Repair Office via Control.
    6. Try with a new Outlook profile.

    Hope this helps.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 31, 2016 9:03 AM
    Moderator

All replies

  • I am just using Outlook as a normal user (i.e. reading, replying email).

    Not sure there is a thing as a "normal user" in the general scheme of things. A lot of factors can contribute result in a crash such as

    #1 - What 3rd party addins do you have installed (particularly things like <Sync> or <A/V> or alternatively what 3rd party apps are integrating with Outlook?

    #2 - Possible errors/corruption in the underlying data store (PST or OST file)

    You might also want do a repair on your Office install for whatever version you're using.

    Always a good idea to provide as much info as possible such as OL version in use, types of email accounts in use etc etc etc


    Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com

    Sunday, October 30, 2016 10:38 PM
  • Always a good idea to provide as much info as possible such as OL version in use, types of email accounts in use etc etc etc

    Totally agree.

    Ken, this link should be helpful for you, which includes some general troubleshooting steps for Outlook not responding, crash issues:

    https://support.office.com/en-us/article/Outlook-not-responding-stuck-at-Processing-stopped-working-freezes-or-hangs-5c313d04-64af-4441-82d2-44e5a43eee5a

    >>What are the best possible options to drill down to the actual cause?

    I would suggest you troubleshoot it in the following order:

    1. Install latest Windows and Office updates.
    2. Start Outlook in safe mode.
    3. Disable installed security program.
    4. Repair Outlook data file.
    5. Repair Office via Control.
    6. Try with a new Outlook profile.

    Hope this helps.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 31, 2016 9:03 AM
    Moderator
  • Hi Ken

    You can check installed add ins to the Outlook client on your system. It could be the cause for such issue. Next thing if still you are facing such error again and again, then refer to https://support.office.com/en-us/article/Diagnose-and-repair-crashing-Office-programs-by-using-Office-Diagnostics-79da9853-439c-47fe-826d-ef678d3f726e to diagnose the problem in Outlook.

    Tuesday, November 8, 2016 9:38 AM