Excel Row Height Fault - Office 365 RRS feed

  • Question

  • Hi,

    I am experiencing the (well documented for Office 2010) Row Height Fault - except that I'm running Office 365.

    The fault appears as follows :

    Open an Excel workbook. 

    Click on a tab - the sheet  displayed looks fine. Scroll down - lines below the initial visible screen lines are expanded to Excel max row height (409.6?). 

    I know the workaround (Select the whole spreadsheet, adjust row height) - but some of these workbooks contain 80 spreadsheets (and we have hundreds of workbooks) so the time taken for the workaround is untenable.

    For clarity :

    OS - Microsoft Windows 10 Pro  64-bit version

    Version 10.0.10240 Hardware Extraction Layer 10.0.10240.16392

    Intel Core i7-4770 CPU @3.40GHz  16GB Ram 64-bit

    Office 365 Version 16.0.7167.2055

    Excel Version 16.0.7127.1025 - 32bit

    My question is - why does this fault occur and has MS proposed a fix (rather than a workaround) for the problem?

    Is it something that can be fixed by editing the registry or could a VBA fix be implemented that will fix a whole workbook (rather than individual spreadsheets)?


    Thursday, September 15, 2016 12:48 AM


  • Hi,

    Please confirm if the issue happens to specific files such as Excel file create by Excel 2010. In Excel 2016, please create a new document, edit and save it. Reopen it and confirm if the issue can be reproduced.

    If possible, could you please share a screenshot about your issue for more information?

    In Excel 2010, check if there is any special format settings for this specific row, clear any format settings and save as a new file to open in Excel 2016 to have a try. Additionally, please start Excel 2016 in safe mode: Open Run in Windows, type Excel /safe and press Enter. Then open this specific file by clicking File > Open to confirm if the Row Height display issue can be reproduced in safe mode.

    In Excel 2016, click File > Options > Advanced, under Display, select the Disable hardware graphics acceleration check box.


    Winnie Liang

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    Thursday, September 15, 2016 9:52 AM