Microsoft Outlook 2013 disconnected problem


  • My Outlook program was working just fine till last Wednesday. I am not receiving any of my mail because it say I am disconnected, but my internet works just fine and I can obviously connect to the web just fine. I don't know how to fix this and need help. Thanks.
    Wednesday, November 06, 2013 1:20 AM


  • Could you please detail the type of email account you are using, POP3, IMAP, hotmail or Exchange? Have you received the any messages when press F9 to send/receive the message?

    Per your post, when Outlook disconnects to the server, the networks still works and you may send the message through Web-based access successfully? If so, we need to continue to troubleshoot the issue from client site, please try the following steps:

    1. Check if Outlook runs in Work offline mode: Send/Receive Tab > Work offline.

    2. Temporary to turn off the anti-virus/firewall to check the result.

    3. Start Outlook in safe mode and disable the add-ins if the issue would be gone in safe mode. "Outlook.exe /safe"

    4. Create a new Outlook profile to test the behavior totally.

    Other information for your reference.

    If you are a Office 365 user or Outlook connects Exchange server via Outlook anywhere, Perform an Outlook anywhere testing with the Remote Connectivity Anylyzer for the affected users.

    How to troubleshoot Outlook when you cannot send or receive e-mail:

    Error message when you send or receive an email message in Outlook or Outlook Express

    Tony Chen
    TechNet Community Support

    Friday, November 08, 2013 6:32 AM