My Outlook program was working just fine till last Wednesday. I am not receiving any of my mail because it say I am disconnected, but my internet works just fine and I can obviously connect to the web just fine. I don't know how to fix this and need help.
Could you please detail the type of email account you are using, POP3, IMAP, hotmail or Exchange? Have you received the any messages when press F9 to send/receive the message?
Per your post, when Outlook disconnects to the server, the networks still works and you may send the message through Web-based access successfully? If so, we need to continue to troubleshoot the issue from client site, please try the following steps:
1. Check if Outlook runs in Work offline mode: Send/Receive Tab > Work offline.
2. Temporary to turn off the anti-virus/firewall to check the result.
3. Start Outlook in safe mode and disable the add-ins if the issue would be gone in safe mode. "Outlook.exe /safe"
4. Create a new Outlook profile to test the behavior totally.
Other information for your reference.
If you are a Office 365 user or Outlook connects Exchange server via Outlook anywhere, Perform an Outlook anywhere testing with the
Remote Connectivity Anylyzer
for the affected users.
How to troubleshoot Outlook when you cannot send or receive e-mail:
Microsoft is conducting an online survey to understand your opinion of the Technet Web site. If you choose to participate, the online survey will be presented to you when you leave the Technet Web site.