OWA error "The action could not be completed. Please try again". RRS feed

  • Question

  • Hi All,

    We are facing some issues with OWA recently. When we try to search any thing from inbox/sent, we are getting above mentioned error.

    We have Exchange 2010 with sp1. We observed 3 times that the Exchange Management Console was not turned up properly in the gap of 2 Months time. At that time we restarted the IIS in the Exchange server and the issue solved.

    We have faced the same issue today. We restarted the IIS of Exchange server.  Exchange Management Console is fine and the OWA access was also good. But we found the above mentioned error when try to search in inbox/sent.

    We did following steps:

    1) Ran Best Practice................ Didn't find any issues. Only Network drivers showing as very old.

    2) Observed the Event Viewer. Found some errors relating to the Antivirus.

    3) The Exchange Index and Search services are restarted. But no use.

    Could any one suggest how to resolve this issue?



    Tuesday, January 7, 2014 2:59 PM


All replies

  • Hi

    Have you tried a different browser? Also try clearing IE cache and then see if you are able to search.

    Wednesday, January 8, 2014 4:49 AM
  • The support for Exchange 2010 SP1 ended exact one year ago (1/8/2013), so you need to bring your server up to a supported level and post back if that didn't solve your problem.

    Microsoft Exchange Server 2010 Service Pack 3

    Martina Miskovic

    Wednesday, January 8, 2014 5:58 AM
  • Hi All,

    Thanks for the replies. We tried with different browsers but no use.

    Our mobile users couldn't access the OWA. It was another symptom.

    Yes..We are going to update the Service Pack this weekend. 

    I will reply back once the update was done.



    Wednesday, January 8, 2014 1:11 PM
  • Hi,

    Firstly, I’d like to confirm if there is 9842 error in your event log and if search in Outlook works well.
    If yes, you can check if the following article can help you:
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.



    Angela Shi
    TechNet Community Support

    Thursday, January 9, 2014 3:01 AM