Outlook 2010 apostrophe changes to question mark


  • We have just installed Office 2010 on 65 new Win7 computers and several users are seeing the apostophe being replaced with a question mark. The question mark also appears at the end of a sentence when the user puts in 2 spaces. We also see the question mark when they enter two 'returns' to add additional line spacing. This was first noticed in Outlook 2010 email messages. We do not use cached mode for Outlook and are using Exchange 2007.
    Wednesday, August 15, 2012 1:56 AM


  • Hi,

    To the issue of replacing apostrophe by question mark, check the following explanation:
    It might be caused by the Word which is the default message editor. In Word, the option “Straight quotes” with “smart quotes” is enabled by default and it will convert the quote marks to Smart Quotes which are not the character recognized on all of other clients. Please turn off the option to see if it can be helpful:
    New a message and focus on the message window > click File > Options > Mail > Spelling and Autocorrect… > Proofing > AutoCorrect Options… > AutoFormat > clear the box before “Straight quotes” with “smart quotes”
    To another two issues, we may need more information.
    Can you catch some screenshots and post them here?
    When do the issues occur, composing the message or the message has been received?
    Create a simple message with two spaces in end of sentence and extra line breaks. Send the message and then view the source of the message. Post the source code here. We would like to check it for you.

    Rex Zhang

    Rex Zhang

    TechNet Community Support

    Thursday, August 16, 2012 7:37 AM