unable to install ms office pro plus 2013 trial error messageError 25004.The product key entered cannot be used on this machine. RRS feed

  • Question

  • Error 25004.The product key entered cannot be used on this machine.
    This is most likely due to previous office 2013 trials being installed
    System error -1073422308.

    Prior to it no trial of ms office 2013/2010/2007/2003 was installed only ms office 2013 preview was  installed .

    Sunday, February 10, 2013 7:04 AM


All replies

  • Please remove Office 2013 preview completely first and then install Office pro plus 2013. That would be fine.

    Uninstall Microsoft Office 2013 or Office 365


    Tony Chen
    TechNet Community Support

    Monday, February 11, 2013 3:10 AM
  • This did not work for me. I followed the instructions in the KB article (I used Control Panel uninstall first, the Fix It app didn't work for me, and so I completed the manual uninstall). After I continued to get this error message, I removed anything related to Office under my AppData folder and most references of Office in the registry. Continued to get the same error.

    Looks like I'll have to repave my machine. And while this was always my expectation, it doesn't give me back the hours wasted on trying to apply this non-answer.


    Monday, May 6, 2013 1:53 AM