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    Dear,

    We have Intune managed(Windows Autopilot) Windows 10(version 1903) laptop with Office 365 Pro Plus(64 Bit) installed. We only have one issue, we cant open the Signatures editor in Microsoft Outlook.

    When we click this button:


    Or this one:


    The signature box won’t show.

    I have tried the following:

    • Install 32 bit Office 365 Pro Plus
    • Change the update channel from Semi Annual to Monthly so that I would have the latest possible build of Office 365 Pro Plus
    • Reinstalling Office 365 Pro Plus
    • Removing Office 365 Pro Plus with Office scrub, reboot and reinstalling Office 365 Pro Plus
    • Repairing Office 365 Pro Plus
    • Repairing Office 365 Pro Plus, reboot and configure a new profile in Outlook
    • Remove Internet Explorer Browsing History
    • This user doesn’t have the Microsoft Office Desktop Apps installed
        • Remove Registry keys associated with Microsoft Office Desktop Apps
        • Tried to edit Registry with the following keys:
          • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
          • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
            • Changed both the Default value and the LocalServer32 value
        • Added to following Registry keys:
          • Windows Registry Editor Version 5.00
          • [HKEY_CLASSES_ROOT\Outlook.Application]
          • @="Microsoft Outlook 16.0 Object Library"
          • [HKEY_CLASSES_ROOT\Outlook.Application\CLSID]
          • @="{0006F03A-0000-0000-C000-000000000046}"
          • [HKEY_CLASSES_ROOT\Outlook.Application\CurVer]
          • @="Outlook.Application.16"
          • [HKEY_CLASSES_ROOT\Outlook.Application.16]
          • @="Microsoft Outlook 16.0 Object Library"
          • [HKEY_CLASSES_ROOT\Outlook.Application.16\CLSID]
          • @="{0006F03A-0000-0000-C000-000000000046}"
          • [HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}]
          • [HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\InprocServer32]
          • "Assembly"="Microsoft.Office.Interop.Outlook, Version=16.0.0.0, Culture=neutral, PublicKeyToken=71E9BCE111E9429C"
          • "Class"="Microsoft.Office.Interop.Outlook.ApplicationClass"
          • "RuntimeVersion"="v2.0.50727"
          • [HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\InprocServer32\16.0.0.0]
          • "Assembly"="Microsoft.Office.Interop.Outlook, Version=16.0.0.0, Culture=neutral, PublicKeyToken=71E9BCE111E9429C"
          • "Class"="Microsoft.Office.Interop.Outlook.ApplicationClass"
          • "RuntimeVersion"="v2.0.50727"
          • [HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32]
          • @="C:\\Program Files\\Microsoft Office\\Office16\\OUTLOOK.EXE"
          • [HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\ProgID]
          • @="Outlook.Application.16"
          • [HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\Typelib]
          • @="{00062FFF-0000-0000-C000-000000000046}"
        • I have tried removing registry keys that were associated with the Microsoft Office Desktop Apps.
    • I have tried disabling and enabling the signature feature via the registry

    None of the above worked, could you please advise?

    Note: Autopilot reset is not an option. I would like to know what caused the issue not just simply reinstall the machine. The issue is that I have to enroll 500 machines and if 50 have this problem I would have to reinstall them all. My client won't accept this.

    Thanks in advance!

    • Moved by Perry-Pan Thursday, October 17, 2019 1:47 AM
    Tuesday, October 15, 2019 10:54 AM

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    Hi Niels,

    From the description, "Microsoft Office Desktop Apps" are still installed and Office setup registry keys are still incorrectly remaining in the registry.

    As far as I know, when you install Office 365 in Version 1802 (Build 9029.2167) or higher, it will automatically remove the pre-installed Microsoft Office Desktop apps.

    Try following suggestions to move these settings:

    (Note: Before you edit the registry, we recommend that you make a backup of your registry. If a problem occurs, you can then restore the registry to its previous state.)

    1. Press the Windows key Press the Windows key + R to open a Run window.
    2. Type regedit and click OK.
    3. Press CTRL + F and enter 0006F03A-0000-0000-C000-000000000046 into the search box, then click Find Next.
    4. Delete the key by right-clicking on the entry and click Delete.
    5. Press F3 to repeat the search until no more registry keys are found.

        

    If that doesn’t help, let’s uninstall Office manually using PowerShell:

    1. Right-click Start icon and select Windows PowerShell (Admin).

    2. In the Windows PowerShell window, type the following:

    Get-AppxPackage -name “Microsoft.Office.Desktop” | Remove-AppxPackage

    3. Press Enter.

    (This takes a few minutes. Once it's done, a new command prompt appears.)

    4. Verify Office was removed. In the Windows PowerShell window, type the following:

    Get-AppxPackage -name “Microsoft.Office.Desktop”

    5. Press Enter.

    If only a command prompt appears and no additional information, it means you successfully removed Office and you can close the Windows PowerShell window.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Marked as answer by NKO_IT Thursday, October 17, 2019 6:34 AM
    Thursday, October 17, 2019 5:03 AM
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    Hi Perry,

    Thanks for reaching out again. I already tried your first suggestion but I thought "what the heck" lets just run through it one more time. So I delete the registry keys related to "0006F03A-0000-0000-C000-000000000046" then the machine rebooted for patches. So I thought lets double check whether all keys where deleted. Some of them came back!

    For everyone facing the same issue: run the deletion of the keys twice and check after a reboot!

    After deleting the keys for the second time the signature button worked again!

    Perry, I would like to thank for the help, I have marked your reply as answer.

    Thanks!

    Niels

    • Marked as answer by NKO_IT Thursday, October 17, 2019 6:34 AM
    Thursday, October 17, 2019 6:34 AM

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    Hi Niels Kok NL,

    Does this issue happen to specific Outlook client or all users?

    For Office 365, we could use Microsoft Support and Recovery Assistant (SaRA) to run tests to resolve many different problems. It can gather the Outlook profile configuration information that's helpful when you troubleshoot problems. For more details, please refer to this link.

    As far as I know, some other software will integrate with Outlook. We can open Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Please also have a look at Event Viewer when the issue occurs and see if any fault module will be recorded there so that we can do more research.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, October 16, 2019 4:54 AM
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    Hi Perry,

    Thanks for reaching out.

    SaRA didn't work.

    Your second suggestion to start Outlook in safe mode triggered something. When I enter "Outlook /safe" in the run window I get the following error:

    This suggests that the "Microsoft Office Desktop Apps" are still installed. There are not visible in the start menu though. I checked if the folder in C:\Program Files\Windows Apps\ still exists and it does. Tried to remove it but I cant because when I try to take ownership and permissions it failes.

    I took a look at the event viewer but no conclusive error is being logged.

    Thanks for your help so far.

    Niels


    • Edited by NKO_IT Thursday, October 17, 2019 5:55 AM
    Wednesday, October 16, 2019 1:32 PM
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    Hi Niels,

    From the description, "Microsoft Office Desktop Apps" are still installed and Office setup registry keys are still incorrectly remaining in the registry.

    As far as I know, when you install Office 365 in Version 1802 (Build 9029.2167) or higher, it will automatically remove the pre-installed Microsoft Office Desktop apps.

    Try following suggestions to move these settings:

    (Note: Before you edit the registry, we recommend that you make a backup of your registry. If a problem occurs, you can then restore the registry to its previous state.)

    1. Press the Windows key Press the Windows key + R to open a Run window.
    2. Type regedit and click OK.
    3. Press CTRL + F and enter 0006F03A-0000-0000-C000-000000000046 into the search box, then click Find Next.
    4. Delete the key by right-clicking on the entry and click Delete.
    5. Press F3 to repeat the search until no more registry keys are found.

        

    If that doesn’t help, let’s uninstall Office manually using PowerShell:

    1. Right-click Start icon and select Windows PowerShell (Admin).

    2. In the Windows PowerShell window, type the following:

    Get-AppxPackage -name “Microsoft.Office.Desktop” | Remove-AppxPackage

    3. Press Enter.

    (This takes a few minutes. Once it's done, a new command prompt appears.)

    4. Verify Office was removed. In the Windows PowerShell window, type the following:

    Get-AppxPackage -name “Microsoft.Office.Desktop”

    5. Press Enter.

    If only a command prompt appears and no additional information, it means you successfully removed Office and you can close the Windows PowerShell window.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Marked as answer by NKO_IT Thursday, October 17, 2019 6:34 AM
    Thursday, October 17, 2019 5:03 AM
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    Hi Perry,

    Thanks for reaching out again. I already tried your first suggestion but I thought "what the heck" lets just run through it one more time. So I delete the registry keys related to "0006F03A-0000-0000-C000-000000000046" then the machine rebooted for patches. So I thought lets double check whether all keys where deleted. Some of them came back!

    For everyone facing the same issue: run the deletion of the keys twice and check after a reboot!

    After deleting the keys for the second time the signature button worked again!

    Perry, I would like to thank for the help, I have marked your reply as answer.

    Thanks!

    Niels

    • Marked as answer by NKO_IT Thursday, October 17, 2019 6:34 AM
    Thursday, October 17, 2019 6:34 AM
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    So glad to see that your issue has been fixed!

    Here I will provide a brief summary of this post to benefit community users as well as our CSS support engineers:

    Issue Symptom:

    ====================

    Cannot open Signature window when clicking Signature button.

        

    (Possible) Cause:

    ====================

    Microsoft Office Desktop Apps was not removed completely.

       

    Solution:

    ====================

    Manually delete registry "0006F03A-0000-0000-C000-000000000046" and reboot machine.

    Run the deletion of the keys twice and check after a reboot.

        

    Reference Links:

    ====================

    https://support.office.com/en-us/article/outlook-freezes-clicking-the-signature-button-c70b36c2-66ca-401c-ab45-f29a46495d02

    • Edited by Perry-Pan Friday, October 25, 2019 8:24 AM
    Thursday, October 17, 2019 7:17 AM
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    After trying different solutions this one really worked !... Thanks so much for posting this, it is really appreciated, big thanks !!
    Wednesday, June 17, 2020 3:34 PM