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Cannot update to CU7 - remote registry error RRS feed

  • Question

  •  I'm  getting the error

    “There was a problem accessing the registry on this computer. This may happen if the Remote Registry service is not running. It may also indicate a network problem or that the TCP/IP NetBIOS Helper service is not running”

    I am currently on Cu6 going to CU7. I have tried escalating the install. I get the same error if I try to uninstall exchange.

    Thursday, March 12, 2015 4:49 PM

Answers

  • Hi,

    Please start the following services to check this issue.

    • "Remote Registry" Service
    • "TCP/IP NETBIOS Helper" service
    • Computer Browser" service and setting it to "Automatic"

    Then Go to Control Panel -> Network and Internet -> Network and Sharing Center -> Change adapter settings tab.

    Check whether network card is at the top and it should have "File and Printer Sharing" enabled to access the remote registry under NIC Properties for "PRIVATE" network.

    Best Regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Lynn-Li
    TechNet Community Support

    • Marked as answer by snorri788 Friday, March 13, 2015 11:49 AM
    Friday, March 13, 2015 7:51 AM
    Moderator
  • Please start the following services to check this issue.

    • "Remote Registry" Service
    • "TCP/IP NETBIOS Helper" service
    • Computer Browser" service and setting it to "Automatic"

    This was the solution in this case. The "Computer Browser" service was not running, and would not start due to error 1068 - dependencies not running. The "server" service was not running, and set to disabled. Enable the "server" service, and start the "computer browser" service. I could now re-create the ECP, which is what I was trying to do with the CU7 installation.
    • Marked as answer by snorri788 Monday, September 21, 2015 9:50 AM
    Friday, March 13, 2015 11:51 AM

All replies

  • open a powershell window and try

    Get-Service lmhosts

    If that service is stopped, then it looks like it needs to be started.  Using powershell to pipe the get-service into start-service is a quick way to go.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

    Thursday, March 12, 2015 5:17 PM
  • That service is already running.
    Thursday, March 12, 2015 5:27 PM
  • what about remote registry and how about cycling the two services?

    Anything in the Windows logs or the ExchangeSetupLogs?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread


    • Edited by Hinte Thursday, March 12, 2015 5:46 PM
    Thursday, March 12, 2015 5:46 PM
  • Hi,

    Please start the following services to check this issue.

    • "Remote Registry" Service
    • "TCP/IP NETBIOS Helper" service
    • Computer Browser" service and setting it to "Automatic"

    Then Go to Control Panel -> Network and Internet -> Network and Sharing Center -> Change adapter settings tab.

    Check whether network card is at the top and it should have "File and Printer Sharing" enabled to access the remote registry under NIC Properties for "PRIVATE" network.

    Best Regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Lynn-Li
    TechNet Community Support

    • Marked as answer by snorri788 Friday, March 13, 2015 11:49 AM
    Friday, March 13, 2015 7:51 AM
    Moderator
  • Please start the following services to check this issue.

    • "Remote Registry" Service
    • "TCP/IP NETBIOS Helper" service
    • Computer Browser" service and setting it to "Automatic"

    This was the solution in this case. The "Computer Browser" service was not running, and would not start due to error 1068 - dependencies not running. The "server" service was not running, and set to disabled. Enable the "server" service, and start the "computer browser" service. I could now re-create the ECP, which is what I was trying to do with the CU7 installation.
    • Marked as answer by snorri788 Monday, September 21, 2015 9:50 AM
    Friday, March 13, 2015 11:51 AM