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Windows 8.1 - "explorer.exe - Application Error" during shutdown process

    Question

  • Hi,

    After I upgrade to Window 8.1, i get "explorer.exe - Application Error" dialog every shutdown.

    It contain: "The instruction at 0x74fd40b9 referenced memory at 0x00000000. The memory could not be read.

    Click OK to terminate the program

    Click on CANCEL to debug the program."

    (Sorry, my account can't post link or image. So i can't show you the picture capture)

    When I had used Window 8, it didn't happen.

    Please help me to solve this problem.

    My machine is: HP ENVY DV6 7214nr.

    Thanks,

    Tan Nguyen

     
    Sunday, October 20, 2013 4:47 AM

Answers

All replies

  • I have the same problem on my HP Envy DV6 7214nr too.
    Sunday, October 20, 2013 6:29 AM
  • I have the same problem on my HP Envy DV6 7214nr too.
    I am also facing the same issue with HP Pavilion 15.
    Sunday, October 20, 2013 8:07 AM
  • I'm getting a similar error message at a different memory location during shut down of win 8.1.  Didn't have the problem until upgrading to 8.1.  I have an HP Envy m6-k010dx only a few days old.

    Sunday, October 20, 2013 7:57 PM
  • I've just upgraded 5 PCs around the place, all good except one, a Sony VAIO laptop getting the same explorer.exe crashing on shutdown/restart/sign out? Didn't happen pre Windows 8.1 upgrade :-( Any help gratefully received :-)
    Sunday, October 20, 2013 8:43 PM
  • Same problem on my HP ENVY 17 - j001eb.

    No problem with windows 8 until 18 October. As son as 8.1 has been installed, explorer application error begins at shutdown !!!!

    Thanks for help !

    Philippe

    Sunday, October 20, 2013 9:44 PM
  • Hi,

    Please disable the DLNA Shell Extension to prevent for a test.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions]

    Under Shell Extensions, create a new Key named Blocked. In the right pane, create a String value named {289AF617-1CC3-42A6-926C-E6A863F0E3BA}

    More info, you can refer to this blog.
    http://blogs.technet.com/b/home_is_where_i_lay_my_head/archive/2013/06/30/windows-8-1-preview-explorer-exe-crashes.aspx


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    Monday, October 21, 2013 3:25 AM
    Moderator
  • I resolved the issue by "refreshing" my computer which removed windows 8.1 upgrade. I then reinstalling windows 8.1 upgrade and other programs the refresh function removed. 

    Haven't seen the error occur since.

    Monday, October 21, 2013 8:28 AM
  • Hello,

    I test it without success... Disabling DLNA Shell Extension doesn't prevent explorer error at shutdown !!!

    Does anyone have another solution to propose? Curiously, it seems that most of hardware involved are HP laptops... Could it be any of specific devices/drivers/softwares that triggers the error?

    Thanks a lot in advance,

    Philippe



    • Edited by PHDSG Thursday, October 24, 2013 7:59 PM
    Thursday, October 24, 2013 12:49 PM
  • Hello,

    For my side, it seemed that it was "user dependant"; creating a new user account and using it seemed to solve the problem. The explorer error didn't occur anymore. It is less work than refreshing windows 8...

    Analyzing the difference between the old account and the new one, as far as I test it now, it seems that it is the google drive client running or not that triggers the error.

    Disabling google drive client in an account removes the error; re-enabling it restarts the error at shutdown or account switching or account logoff, no matter if it is done on the new or old account.

    Does it make sense for anyone else?

    Philippe



    • Edited by PHDSG Sunday, October 27, 2013 10:31 PM
    Sunday, October 27, 2013 5:45 PM
  • I just upgraded to windows 8.1 using HP Envy I7 PC. No issues with Windows 8.0. Now have same problem on shut down.....  "explorer.exe - Application Error The Instruction at 0x355640b9 referenced memory at 0x00000000. The memory could not be read".

    Sunday, October 27, 2013 6:42 PM
  • I just upgraded to windows 8.1 using HP Envy I7 PC.  No issues with Windows 8.0.  Now have same problem on shut down.....  "explorer.exe - Application Error  The Instruction at 0x355640b9 referenced memory at 0x00000000. The memory could not be read".
    Sunday, October 27, 2013 6:43 PM
  • I have the same issue. It started few days ago. I don't want to create a new account and move all my files to the new one.

    Any other solution?

    Saturday, November 2, 2013 4:13 PM
  • I have this exact issue with an IBM 3500 M4 server and Windows Server 2012 R2.  What is causing this?

    Paul

    Wednesday, November 20, 2013 3:58 PM
  • Same problem here with my HP Envy 17 - fine till upgraded to 8.1

    Steve
    Fast2host Ltd
    http://www.fast2host.com

    Wednesday, November 20, 2013 7:39 PM
  • I just deleted my user account and created a new one but the problem continues. Does anybody knows the exactly reason for this dialog window? 
    Thursday, November 28, 2013 6:37 PM
  • I am having the issue when shutting down windows 8.1.  Did not occur before the update with Windows 8.  At shut down, Pop up displays for only a few seconds.  HP Envy I7. 

    Explorer.exe - Application Error

    The instruction at 0xa73640b9 referenced memory at 0x00000000. The memory could not be read.

    Click on OK to termintate the program.

    When I start the PC, and shut it down after a few minutes of running, this error does not occur.  Only after the PC has been on for awhile and I have used several programs.

    And for those of us unfamiliar with creating a Reg entry, the instruction are not very clear.  Once I create this text file...what do I call it and where and how do I insert it....?

    UPDATE Problem fixed:  I followed the suggestions of a Windows 8 clean boot from Microsoft.

    After going through the running applications one by one, I finally isolated the problem on my HP Envy to the Bluetooth Application.  I disabled the Bluetooth task in Startup and made sure it did not load. Afterward, no more Explorer.exe - Application Error when I shut down the PC.  This program is a Ralink Bluetooth driver and exe. program running on startup.  I am not sure if HP has offered an updated driver for it as of yet..... 




    • Proposed as answer by Wedge101 Sunday, December 1, 2013 2:12 AM
    • Edited by Wedge101 Sunday, December 1, 2013 2:21 AM
    Thursday, November 28, 2013 7:44 PM
  • Solved:  I followed the suggestions of a Windows 8 clean boot from Microsoft.

    After going through the running applications one by one, I finally isolated the problem on my HP Envy to the Bluetooth Application.  I disabled the Bluetooth task in Startup and made sure it did not load. Afterward, no more Explorer.exe - Application Error when I shut down the PC.  This program is a Ralink Bluetooth driver and exe. program running on startup.  I am not sure if HP has offered an updated driver for it as of yet..... 

    Caution:  After Id'ing the Bluetooth issue, I then went to HP site and downloaded and installed new Blue tooth driver for windows 8.1.  This caused my pc to blue screen and fail to load.  I had to restart in safe mode and restore pc to previous restore point.... 

    Monday, December 2, 2013 4:18 AM
  • Thank You. I have diabled Bluetooth in Task manager and no longer have the problem on my HP envy.
    Wednesday, January 8, 2014 11:39 AM
  • Sorry, This doesn't not work. i tried it and it make everything worse. after a i couldn't open any application. and when i tried to restart whole system crashed.

    EVERYONE IS UNIQUE

    Saturday, February 22, 2014 4:42 PM
  • This does NOT work. It has nothing to do with the problem. The cause of the problem can vary system to system and so will the solution. I think the dev team should answer this and release some patch as it is affecting a whole lot of users !

    Referring to - "Please disable the DLNA Shell Extension"

    Sunday, May 4, 2014 6:58 PM
  • The problem turned out to be the Bluetooth driver and related service with Windows 8.1 (as someone had mentioned on this thread...).  I removed the bluetooth driver and service from startup and this error has gone. I hope Hp has released some driver update for bluetooth to solve this issue with Win 8.1 

    Friday, May 9, 2014 7:55 PM
  • I have this problem on my asus k series
    Tuesday, June 3, 2014 10:43 AM
  • I was seeing this error in Server 2012 R2 at every shutdown or restart executed from the Start tip (instead of the Settings charm). After disabling the shutdown event tracker via local group policy the message stopped appearing. To disable the shutdown event tracker: Windows Key+R (run...)>gpedit.msc. Expand Computer Configuration>Administrative Templates and left-click on System in the left pane. On the right pane you should see Display Shutdown Event Tracker. Set it to disabled! (Screenshot of error and fix shown below).

    Monday, November 24, 2014 3:42 PM
  • Faced same problem in the latest windows 10 preview build and now its solved. Thank you !
    • Proposed as answer by vixky Wednesday, July 29, 2015 12:03 PM
    Monday, June 8, 2015 3:53 AM
  • how did u solve it please help me

    Wednesday, July 29, 2015 12:03 PM
  • If the problem varies from sys to sys how will some patch fix it?  
    Monday, September 19, 2016 10:06 PM
  • good ans.because my problem is solve this idea
    Friday, December 2, 2016 2:47 PM
  • Can you please supply a fix for nonadministrators? I don't know where/how access these references. The link does not say where to save the newly created file. Thanks
    • Edited by MACCA9091 Friday, February 3, 2017 12:49 AM
    Friday, February 3, 2017 12:48 AM