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Outlook 2010 sends my messages but does not receive RRS feed

  • Question

  • I have successfully set up my accounts in Outlook 2010 beta to send mail. Verified by sending a test from each of 3 accounts to Gmail. Then did a test reply and none came back??? I have disabled my AVG firewall and am using only Windows Defender. What could be blocking receive?
    Saturday, February 27, 2010 9:34 PM

Answers

  • We don't have another wireless connection or cable. Do you really think the problem is in the connection? I'm streaming live video and using gmail and hotmail through this connection with no problem. I can send you email via Outlook 2010 via the existing connection. Please show a good reason why we should not be honing in on the email setup particulars of Outlook 2010 for the failure to Receive from these accounts. I'm also still suspicious of how I imported the Outlook.pst early on because the file structure is different from the Outlook XP on the other machines. I explained that earlier

    Bob Kiger - Videography Lab


    I don't think its the connection. It's either Outlook's configuration or something on the computer blocking/filtering it. 

    Outlook is not downloading any mail at all  (or downloads but you never see it) ? 

    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Wednesday, March 10, 2010 9:28 PM

All replies

  • Are you using POP or IMAP?  Perhaps a firewall not allowing POP through?

    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    Saturday, February 27, 2010 9:51 PM
  • I am using POP accounts as I do with all our XP Pro notebooks using Outlook XP. Our carrier is AT&T wireless. I suspected that it could be a firewall issue. That's why I mentioned that AVG firewall has been disabled and we use only Windows Defender. The same setup works flawlessly on the XP Pro notebooks???
    Saturday, February 27, 2010 10:02 PM
  • I am using POP accounts as I do with all our XP Pro notebooks using Outlook XP. Our carrier is AT&T wireless. I suspected that it could be a firewall issue. That's why I mentioned that AVG firewall has been disabled and we use only Windows Defender. The same setup works flawlessly on the XP Pro notebooks???

    O.K., so what operating system are you running?  Is the Windows firewall running?  Did you get any bounce messages back on the GMail account?  The accounts you set up - are they GMail or Yahoo! or some other server?

    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    Sunday, February 28, 2010 1:24 AM
  • I have successfully set up my accounts in Outlook 2010 beta to send mail. Verified by sending a test from each of 3 accounts to Gmail. Then did a test reply and none came back??? I have disabled my AVG firewall and am using only Windows Defender. What could be blocking receive?

    So you aren't getting any new mail? Do you get any send and receive errors?

    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Sunday, February 28, 2010 3:49 AM
  • No send and receive errors. And while we're on the subject of "Send & Receive", can someone please state in plain language how to "Send & Receive"? I know this sounds silly but, there appears to me, many ways to do this. Am I correct to assume that on the Send / Receive tab > Send / Receive All Folders [top left] is the EZ way?

    Bob Kiger - Videography Lab
    Sunday, February 28, 2010 4:06 AM
  • No send and receive errors. And while we're on the subject of "Send & Receive", can someone please state in plain language how to "Send & Receive"? I know this sounds silly but, there appears to me, many ways to do this. Am I correct to assume that on the Send / Receive tab > Send / Receive All Folders [top left] is the EZ way?

    Bob Kiger - Videography Lab

    That, or the send receive button on the QAT... or F9 key.


    On the messages, could they be getting trapped as spam?

    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Sunday, February 28, 2010 4:15 AM
  • I am using POP accounts as I do with all our XP Pro notebooks using Outlook XP. Our carrier is AT&T wireless. I suspected that it could be a firewall issue. That's why I mentioned that AVG firewall has been disabled and we use only Windows Defender. The same setup works flawlessly on the XP Pro notebooks???

    Hi Bob,

    Have you checked your Junk Mail Folder? You are using Beta, and have not trained Outlook as to what is Junk and what isn't Junk.

    Do you any SpamKiller programs also installed?
    thecreator
    Sunday, February 28, 2010 8:17 PM

  • Have you checked your Junk Mail Folder? You are using Beta, and have not trained Outlook as to what is Junk and what isn't Junk.

    As an FYI, the outlook junk filter is not trainable. The most you can do is add names to the safe or blocked list.

    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Sunday, February 28, 2010 10:09 PM
  • I have checked my junk mail folders. They are empty.

    BTW: My folder list reads like this:

    outlook [Primary mail account - all folders imported from Outlook XP 2003 inc. those listed for other Mail Accounts below]
    Unlike Mail Folders below it does not name my Primary Mail account by name?
         
    Mail Account #2 [contains default folders only...Inbox, Sent Items, Deleted Items, Junk E-Mail, Outbox, Search Folders]
         
    Mail Account #3 [contains default folders only...Inbox, Sent Items, Deleted Items, Junk E-Mail, Outbox, Search Folders]

    This is not my first foray into Beta testing. I was a beta tester for Windows 95 and for Adobe CS2. This seems sluggish in it's response by comparison.

    Bob Kiger - Videography Lab
    Tuesday, March 2, 2010 7:53 PM
  • I am using POP accounts as I do with all our XP Pro notebooks using Outlook XP. Our carrier is AT&T wireless. I suspected that it could be a firewall issue. That's why I mentioned that AVG firewall has been disabled and we use only Windows Defender. The same setup works flawlessly on the XP Pro notebooks???

    Hi Bob,

    Have you checked your Junk Mail Folder? You are using Beta, and have not trained Outlook as to what is Junk and what isn't Junk.

    Do you any SpamKiller programs also installed?
    thecreator
    No SpamKiller programs are installed.
    Bob
    Tuesday, March 2, 2010 7:57 PM
  • Did you install Office 2010 clean or upgrade in-place from a previous version?  Is this the Home & Business or the Professional Plus build of Office?

    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    Tuesday, March 2, 2010 9:48 PM
  • Did you install Office 2010 clean or upgrade in-place from a previous version?  Is this the Home & Business or the Professional Plus build of Office?

    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook

    The install was clean . . . a Professional Plus download from the Microsoft Office 2010 beta website. It is Version: 14.04536.1000 (64-bit).
    Wednesday, March 3, 2010 2:50 AM
  • I am using POP accounts as I do with all our XP Pro notebooks using Outlook XP. Our carrier is AT&T wireless. I suspected that it could be a firewall issue. That's why I mentioned that AVG firewall has been disabled and we use only Windows Defender. The same setup works flawlessly on the XP Pro notebooks???

    Hi Bob,

    Have you checked your Junk Mail Folder? You are using Beta, and have not trained Outlook as to what is Junk and what isn't Junk.

    Do you any SpamKiller programs also installed?
    thecreator
    No SpamKiller programs are installed.
    Bob
    Hi Bob,

    You stated that you are using Outlook XP. Are you referring to Outlook 2002 version for Outlook XP?

    "The same setup works flawlessly on the XP Pro notebooks."
    On those Notebooks, when you set up your Pop Accounts in Outlook XP, are they leaving a copy of the Emails on the Server or are they being deleted from the Server after being downloaded?

    Did you change the Account Settings to leave a Copy on the Server, when you began to Beta Test Office 2010 Beta and Outlook 2010 Beta?

    Check your settings in Outlook 2002 or Outlook XP on each computer. You might be deleting the Emails off the Server, before you open Outlook 2010 Beta to Send and Receive the Emails. This is why, you might be having this problem.




    thecreator
    Wednesday, March 3, 2010 3:10 AM
  • I am using POP accounts as I do with all our XP Pro notebooks using Outlook XP. Our carrier is AT&T wireless. I suspected that it could be a firewall issue. That's why I mentioned that AVG firewall has been disabled and we use only Windows Defender. The same setup works flawlessly on the XP Pro notebooks???

    Same setup including the AT&T Wireless?  So their only network connection is via AT&T 3G?

    Can you perhaps connect via wired or wireless connection to some other kind of Internet connection, as a test, and see if you receive mail that way?


    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    Wednesday, March 3, 2010 3:21 AM

  • You stated that you are using Outlook XP. Are you referring to Outlook 2002 version for Outlook XP?

    "The same setup works flawlessly on the XP Pro notebooks."
    On those Notebooks, when you set up your Pop Accounts in Outlook XP, are they leaving a copy of the Emails on the Server or are they being deleted from the Server after being downloaded?

    Did you change the Account Settings to leave a Copy on the Server, when you began to Beta Test Office 2010 Beta and Outlook 2010 Beta?

    Check your settings in Outlook 2002 or Outlook XP on each computer. You might be deleting the Emails off the Server, before you open Outlook 2010 Beta to Send and Receive the Emails. This is why, you might be having this problem.




    thecreator
    We receive too much email to be able to allow the server to hold it after it has been received so it has always been downloaded.
    When we first noticed the problem, after cleaning out the server, I sent test emails to each account. Than called for F9 on Oultook 2010 and got nothing. Then called for download on our regular XP notebook and there come the three emails.

    This is not about the mail getting stuck in the junk folder. It's about something wrong or incompatible between the new Outlook 2010 in either the settings as I've done them [and I've triple checked for accuracy] or an unknown factor that is inhibiting delivery.


    Wednesday, March 10, 2010 4:06 PM
  • We don't have another wireless connection or cable. Do you really think the problem is in the connection? I'm streaming live video and using gmail and hotmail through this connection with no problem. I can send you email via Outlook 2010 via the existing connection. Please show a good reason why we should not be honing in on the email setup particulars of Outlook 2010 for the failure to Receive from these accounts. I'm also still suspicious of how I imported the Outlook.pst early on because the file structure is different from the Outlook XP on the other machines. I explained that earlier

    Bob Kiger - Videography Lab

    Wednesday, March 10, 2010 4:12 PM
  • We don't have another wireless connection or cable. Do you really think the problem is in the connection? I'm streaming live video and using gmail and hotmail through this connection with no problem. I can send you email via Outlook 2010 via the existing connection. Please show a good reason why we should not be honing in on the email setup particulars of Outlook 2010 for the failure to Receive from these accounts. I'm also still suspicious of how I imported the Outlook.pst early on because the file structure is different from the Outlook XP on the other machines. I explained that earlier

    Bob Kiger - Videography Lab


    Because I'd want to eliminate something in that connection (filter, firewall, closed port...) from causing the problem. 

    You never got any NDR back on the GMail accounts?  You've tried sending messages from outside accounts to these accounts and they simply disappear - never received and no errors or bounces found anywhere?

    Are you using the Hotmail connector in Outlook too?

    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    Wednesday, March 10, 2010 5:24 PM
  • We don't have another wireless connection or cable. Do you really think the problem is in the connection? I'm streaming live video and using gmail and hotmail through this connection with no problem. I can send you email via Outlook 2010 via the existing connection. Please show a good reason why we should not be honing in on the email setup particulars of Outlook 2010 for the failure to Receive from these accounts. I'm also still suspicious of how I imported the Outlook.pst early on because the file structure is different from the Outlook XP on the other machines. I explained that earlier

    Bob Kiger - Videography Lab


    I don't think its the connection. It's either Outlook's configuration or something on the computer blocking/filtering it. 

    Outlook is not downloading any mail at all  (or downloads but you never see it) ? 

    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Wednesday, March 10, 2010 9:28 PM

  • You stated that you are using Outlook XP. Are you referring to Outlook 2002 version for Outlook XP?

    "The same setup works flawlessly on the XP Pro notebooks."
    On those Notebooks, when you set up your Pop Accounts in Outlook XP, are they leaving a copy of the Emails on the Server or are they being deleted from the Server after being downloaded?

    Did you change the Account Settings to leave a Copy on the Server, when you began to Beta Test Office 2010 Beta and Outlook 2010 Beta?

    Check your settings in Outlook 2002 or Outlook XP on each computer. You might be deleting the Emails off the Server, before you open Outlook 2010 Beta to Send and Receive the Emails. This is why, you might be having this problem.




    thecreator
    We receive too much email to be able to allow the server to hold it after it has been received so it has always been downloaded.
    When we first noticed the problem, after cleaning out the server, I sent test emails to each account. Than called for F9 on Oultook 2010 and got nothing. Then called for download on our regular XP notebook and there come the three emails.

    This is not about the mail getting stuck in the junk folder. It's about something wrong or incompatible between the new Outlook 2010 in either the settings as I've done them [and I've triple checked for accuracy] or an unknown factor that is inhibiting delivery.



    Hi Bob,

    Check you Test messages to see if they are being downloaded via Outlook XP. You stated that you received too much email to be able to allow the server to hold it. How long between Email checks for downloading them into Outlook XP?

    thecreator
    Wednesday, March 10, 2010 9:36 PM
  • Outlook 2010 is not downloading any mail at all. We checked all junk files and there was nothing. Than we turn on  the XP machine and get our mail with ease. All machines are running the same AVG 9.0 Internet Security suite if that means anything.

    Bob Kiger - Videography Lab
    Thursday, March 11, 2010 4:06 PM
  • We usually download four or five times per day. When I did the Test Message button after setting up each account [there are three accounts] each one reported yes for Send and Receive on all accounts.
    Thursday, March 11, 2010 4:09 PM
  • Would it be possible for me to  delete all existing accounts from Outlook 2010 and install only Hotmail with the help of someone knowledgable? I'm not all that impressed with Hotmail on Firefox Browser anyway and this would provide a  known server that could be more universally troubleshot?

    Bob Kiger - Videography Blog
    Thursday, March 11, 2010 4:18 PM
  • Go to Control panel, mail (type mail in the search field if you don't see it), then Show Profiles and create a new one. You can delete the current ones or just make a new one. Set Outlook to prompt for which profile to use.


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Thursday, March 11, 2010 6:54 PM