Is there an upper limit on the number of agents for any group assigned? We have a customer with up to 500 agents where only 20 will be signed in at one time... Active agents will change multiple times during the day so it's not a case where they
can be added in and out in an efficient manner so the plan is to add all Agents to a single group with formal sign-in. Then enable the Agents Communicators Group Response tab during the timeframe they need to be added to the Response Group...
So my main question is: can 600 agents be added to a single Group or will we have to segment them?
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