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Add mail rule to shared mailbox RRS feed

  • Question

  • I want to create a mail rule in a shared mailbox in Exchange Online.  The rule should be:

    Apply to messages I receive

    from a specific address

    have server reply using a specific message

    If I try to do this in OWA or using the shared mailbox's own profile in the Outlook client () I get an error pop up when I click on the 'a specific message' link saying:

    "You don't have appropriate permission to perform this operation"

    I don't actually need a specific message, I just want the server to handle the reply (not the client), but I can't get past this point without defining one, and I can't see how to give myself permission to do it.  I'm a full admin for the domain.

    I can successfully create the same rule for a user, just not a shared mailbox.

    Friday, February 17, 2017 4:28 PM

Answers

  • I called Microsoft support and they answered this question for me.

    In order to create/edit that aspect of the rule in Outlook (or OWA I'd guess) you need to be logged into Outlook using the profile of the shared mailbox.

    I was logged in using a profile for the shared mailbox but I'd used the credentials for my own account (which had full admin access to the shared mailbox).

    I reset the password for the shared mailbox in the O365 admin portal (I'd no idea a shared mailbox, which doesn't use a license, would have a password) then used that to create a new Outlook profile, and then the rule.

    Hope that helps someone else along the way.

    • Marked as answer by Nick Woodcraft Friday, February 17, 2017 6:03 PM
    Friday, February 17, 2017 6:02 PM

All replies

  • I called Microsoft support and they answered this question for me.

    In order to create/edit that aspect of the rule in Outlook (or OWA I'd guess) you need to be logged into Outlook using the profile of the shared mailbox.

    I was logged in using a profile for the shared mailbox but I'd used the credentials for my own account (which had full admin access to the shared mailbox).

    I reset the password for the shared mailbox in the O365 admin portal (I'd no idea a shared mailbox, which doesn't use a license, would have a password) then used that to create a new Outlook profile, and then the rule.

    Hope that helps someone else along the way.

    • Marked as answer by Nick Woodcraft Friday, February 17, 2017 6:03 PM
    Friday, February 17, 2017 6:02 PM
  • Well, thanks for your sharing and efforts.

    Best Regards,

    Allen Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, February 20, 2017 8:53 AM
  • That's the correct answer. Here are the step by step instructions to create a mail profile for the shared mailbox with Outlook. 

    https://anandthearchitect.com/2018/12/08/how-to-open-shared-mailboxes-in-outlook-with-its-own-mail-profile/


    Anand

    Saturday, December 8, 2018 10:55 PM