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outlook inbox not updating when sorted by categories

    Question

  • We currently have an issue updating outlook inbox, (2010, 2013) using office 365

    when using sort by categories, the inbox doesnt update.

    i see there are new mails coming in seeing the item count increase, but the mail is not showing.

    when i collaps a categorie the new mail is found.

    the problem does not occur when using sort by date.

    Monday, June 3, 2013 7:44 AM

Answers

  • Thank you for your feedback.

    Are you running your account in Exchange online mode or cached mode?

    Frankly, I received the such kind of report before. Somebody reported that in Outlook if inbox/Shared mailbox is sorted by "Categories" then new emails won't be displayed in Inbox. During our research we found that this might be an known issue with Exchange. Someone has submitted that and our exchange team might have proceed with hotfix request.

    Hope this issue may fix in next hotfix publish. Thanks.

    Tony Chen
    TechNet Community Support


    • Marked as answer by Tony Chen CHN Tuesday, June 18, 2013 7:23 AM
    Monday, June 10, 2013 2:26 AM
  • As a workaround until there's a fix, what happens if you assign a category, say ". new", to every incoming email by a rule? If sorted ascending, the leading dot should display it at the top.

    Michael Bauer - MVP Outlook
    Category Manager - Easily Share your Color Categories

    • Marked as answer by Tony Chen CHN Tuesday, June 18, 2013 7:23 AM
    Tuesday, June 11, 2013 5:42 AM

All replies

  • Thank you for your feedback.

    Are you running your account in Exchange online mode or cached mode?

    Frankly, I received the such kind of report before. Somebody reported that in Outlook if inbox/Shared mailbox is sorted by "Categories" then new emails won't be displayed in Inbox. During our research we found that this might be an known issue with Exchange. Someone has submitted that and our exchange team might have proceed with hotfix request.

    Hope this issue may fix in next hotfix publish. Thanks.

    Tony Chen
    TechNet Community Support


    • Marked as answer by Tony Chen CHN Tuesday, June 18, 2013 7:23 AM
    Monday, June 10, 2013 2:26 AM
  • Hi Tony,

    i've tried both exchange online and cached mode.

    with both settings i have the same issue.

    i hope to see it fixxed with a next hotfix

    Monday, June 10, 2013 8:09 AM
  • As a workaround until there's a fix, what happens if you assign a category, say ". new", to every incoming email by a rule? If sorted ascending, the leading dot should display it at the top.

    Michael Bauer - MVP Outlook
    Category Manager - Easily Share your Color Categories

    • Marked as answer by Tony Chen CHN Tuesday, June 18, 2013 7:23 AM
    Tuesday, June 11, 2013 5:42 AM
  • Did you find a solution?  We're having the same problem, but with Exchange 2010.

    K

    Thursday, December 5, 2013 5:28 AM
  • The workaround mentioned to create a ".new" category worked for me.  It's a bit annoying but I'll have to live with it for now.  We started having this issue after upgrading Exchange 2010 SP3 from Update Rollup 3 to 4.
    Thursday, December 12, 2013 8:50 PM
  • I assume you mean Exchange 2013 SP3 UR 2 and 3 instead of 3 and 4, as UR4 isn't out yet.

    I have a ticket open with Microsoft and will try to post back when I get a solution to this forum.


    K

    Thursday, December 12, 2013 11:44 PM
  • We have this exact same issue. I have spent days looking for an answer and I don't know how I didn't see this forum. For my company, this is a huge part of how we do business.

    We are on Exchange 2010 SP3 RU4. Clients are Outlook 2007 fully patched. When sorting their inbox by categories new emails do not show up. They either have to reset their views, click off the inbox to another folder and then click back to inbox, or scroll all the way down (or a part of the way down) in their inbox and then scroll back up to the top.

    I am very curious to when MS will release a hotfix, patch, rollup to resolve this issue. If anyone has any ideas please let me know.

    Creating a new category as a work around (while I am glad there is one), will only infuriate our users.

    Thursday, December 19, 2013 3:25 AM
  • We also use Exchange 2010 SP3 RU4 with latest updates from 16-12-2013.

    We use as client Outlook 2010 sp2 and have the same issue when the email list is sorted on categories.

    When sorting on another item like date the messages are show correctly as read but when the list is sorted on category read messages don't show up as read.

    Thursday, December 19, 2013 4:30 PM
  • Just checking to see if anyone had an update for this. 
    • Proposed as answer by cmd13 Monday, December 23, 2013 5:15 PM
    • Unproposed as answer by cmd13 Monday, December 23, 2013 5:15 PM
    Monday, December 23, 2013 5:03 PM
  • Everyone seems to be posting different times/dates of when this started for them. Here are our findings. Hopefully it will help somone narrown down the issue in their Environment.

    For resolution our users are now either sorting by Date or they have discovered if they view the Sent Items folder and then go back to INBOX the messages are displayed correclty when sorting by category.

    The thread started in June so at the time the only SP3 Update Rollup that was released was Update Rollup1 and to original Source Code. I suspect this may have been a problem in one of those releases and then re-introduced when Update Rollup v3 was released.

    Update Rollup 2 was released on August 13th

    Update Rollup 3 was released on November 25th

    Update Rollup 4 was released on December 9th

    We started receiving complaints from our users the day after we installed Update Rollup 3 on our CAS boxes to fix the IE11 and OWA Lite Issue. We are still running Update Rollup 2 on our MBX/HUB servers. I've read Release Notes for Update Rollup 4 and they mention nothing about a resolution for this.

    Monday, December 23, 2013 6:13 PM
  • Everyone seems to be posting different times/dates of when this started for them. Here are our findings. Hopefully it will help somone narrown down the issue in their Environment.

    For resolution our users are now either sorting by Date or they have discovered if they view the Sent Items folder and then go back to INBOX the messages are displayed correclty when sorting by category.

    The thread started in June so at the time the only SP3 Update Rollup that was released was Update Rollup1 and to original Source Code. I suspect this may have been a problem in one of those releases and then re-introduced when Update Rollup v3 was released.

    Update Rollup 2 was released on August 13th

    Update Rollup 3 was released on November 25th

    Update Rollup 4 was released on December 9th

    We started receiving complaints from our users the day after we installed Update Rollup 3 on our CAS boxes to fix the IE11 and OWA Lite Issue. We are still running Update Rollup 2 on our MBX/HUB servers. I've read Release Notes for Update Rollup 4 and they mention nothing about a resolution for this.

    We are on SP3 RU4 and as you mentioned in the release notes there isn't anything about a fix for this issue. I can confirm that the issue is still alive and well in SP3 RU4. 
    Thursday, December 26, 2013 2:27 PM
  • Hi,

    Just to report we also have this problem.
    We skipped RU3 and went from RU2 to RU4. The problems started immediately after the update.

    Affected: Outlook 2010 & Outlook 2013

    All online (uncached) mode. All on RDP & Citrix.
    RDP Session Host servers & Citrix servers are in the same datacenter.
    Tests with the desktops in the same VLAN as the Exchange VLAN give the same result.

    Is there a private/public hotfix available?
    Is there a case number to which I can refer to when opening a case?

    Kind Regards,
    Andy De Deckker

    Thursday, January 2, 2014 11:15 AM
  • Hi,

    Just to let you know: I’ve opened a case at MS Support for the problem.

    Yesterday I’ve had to run some tools for info collection on a couple of our servers. MS Support will get back to me on Monday.

    Kind Regards,
    Andy De Deckker

    Saturday, January 4, 2014 10:12 AM
  • Great news Andy, I look forward to hearing your progress.
    Monday, January 6, 2014 4:23 PM
  • Andy,

    Thank you for opening up a case. 

    I, as well, look forward to hearing the progress. 

    Thanks,

    Mike

    Wednesday, January 8, 2014 2:37 PM
  • Hi All

    We now have this issue aswell.

    Has anyone had an update from MS yet?

    Thanks for the info, we installed RU3 and it started the next day!

    nick


    Nick Noot-Davies (MCTS, VCP-DCV5)

    Friday, January 10, 2014 12:12 PM
  • Exact same problem here. Exchange Server 2010 Service Pack 3 RU4 (Build 14.03.0174.001).

    Clients: Outlook 2010, XenApp farm.


    /salute

    Monday, January 13, 2014 10:44 AM
  • Hi All

    We have the same problem here.

    Everything worked fine with Exchange 2007 but as soon as we moved the mailboxes to Exchange 2010 the problem began.  Nothing was changed or installed on the client end.

    It only seems to affect the messages with no categories applied.

    Exchange 2010 SP3 RU4 and Outlook 2007 SP3 (12.0.0.6680.5000)

    Regards

    Andrew

    Monday, January 13, 2014 4:11 PM
  • We probably going to open a call with Microsoft as well. I was hoping that Andy de Deckker could provide us with some more information /  hotfix request number / update on his Microsoft call.


    /salute

    Tuesday, January 14, 2014 7:49 AM
  • I have a user (Presidents assistant of course) who is having the exact same problem. 

    - Icon doesn't change from unread to read after opening an e-mail. 

    - Notification appears in lower right corner indicating there is a new e-mail but it does not show up in the inbox     unless we go to another folder and come back to inbox.

    - She is sorting on Categories.

    - Right clicking e-mail and marking as read or un-read does not change status.

    The problem appeared the day after  we applied SP3 Rollup 4.  We are already in daily contact with Microsoft in regards to another problem with exchange so I'm hoping they will tell us as soon as they have a fix for this issue. I'll post if if they do.

    Tuesday, January 14, 2014 9:43 PM
  • In order for our user to keep using categories our work around  is to click on any other folder in outlook then back on the Inbox.   This way she can manage e-mails the way she usually does.
    Tuesday, January 14, 2014 9:48 PM
  • Hi AllMyUsualNamesWereGone

    Exact same behaviour here. If you could post the solution / hotfix number after Microsoft replied to you service request: tyvm!

    Best regards,

    Shiningforce NL


    /salute

    Wednesday, January 15, 2014 12:27 PM
  • Applied 2010SP3 and RU4 last night, now I'm seeing this issue as well.  Any updates from Microsoft on a Hotfix?

    Thank you.

    Friday, January 17, 2014 3:23 PM
  • We got the following answer concerning our case at MS Support. They are aware of the problem (our call was the 3th one this week for our assigned support engineer). And if i understood correctly it will be adressed in one of the upcoming monthly patches/fixes. Probably March 2014. If i get more information i will post it here.


    /salute

    Friday, January 17, 2014 3:54 PM
  • Good news, thanks Shiningforce.
    Monday, January 20, 2014 11:33 AM
  • Well, I have got more or less the same answer on our MS case.
    But: the case engineer told me that it isn’t scheduled to be fixed in a next Update Rollup, but it is scheduled to be fixed in a next Service Pack.
    No ETA for that next Service Pack is available: only ‘first quarter 2014’
    I find it a bit weird, since there isn’t any info available publically about any future Service Pack for Exchange 2010
    So, I hope they take it a bit serious..

    Wednesday, January 22, 2014 8:50 AM
  • Do we know if this is a problem with Exchange 2013?
    That could be the reason why they might not be fully bothered about fixing this problem?
    Thursday, January 23, 2014 4:24 PM
  • Does anyone have an update on this? I know the last note was 1st quarter of 2014. I didn't know if yesterday's patch Tuesday addressed this. I couldn't find anything on it so I assume it did not. 
    Wednesday, February 12, 2014 4:59 PM
  • I didn't see any fixes specifically for Exchange 2010 in patch Tuesday so I'm thinking a patch isn't out and they're still waiting for a Service Pack or roll up.   It would be great to hear from Microsoft.
    Wednesday, February 12, 2014 6:59 PM
  • Hi all,

    This problem has been assigned a KB number. Too bad the solution described is just a workaround. Hopefully a real patch is supplied later on.

    http://support.microsoft.com/kb/2925273/en-us

    Leon

    • Proposed as answer by Leon1973 Tuesday, February 18, 2014 12:59 PM
    Tuesday, February 18, 2014 12:58 PM
  • Doesn't look like it made it into RU5 released yesterday: http://support.microsoft.com/kb/2917508

    Looks like we have to wait a few more months before getting a fix.

    /Rasmus

    Thursday, February 27, 2014 9:46 AM
  • I have tried creating a rule and the .new category and the incoming emails are moved to the category folder but that category doesn't display at the top of the view of all the emails.  Am I doing something wrong?  I have a user that has several categories but when incoming emails are delivered you don't see them in the inbox right away unless you click on another folder, etc..  Does someone have the exact steps for the rule and other settings I could try?

    thanks in advance

    Charles

    Tuesday, March 4, 2014 9:17 PM
  • Hello,

    Would you mind sharing the exact instructions (rule creation) that make this "workaround" work?

    Thks

    Wednesday, March 5, 2014 3:47 PM
  • Exact same problem here.

    Exchange Server 2010 Service Pack 3 RU4 (Build 14.03.0174.001).

    Clients: Outlook 2010, XenApp farm.

    Is there something else than the workaround?  It is bother a lot of users .

    Kr and thx for responding

    Stephan

     

    Friday, March 14, 2014 9:06 AM
  • Same problem here, only some users are reporting that when they read an e-mail the envelope is not opening aht it remains BOLD. Just Installed Exchange 2010 SP3 RU4 last weekend; first reports started coming in the following Monday!

    Vincent

    Tuesday, March 18, 2014 7:29 PM
  • Same problem here, Exchange 2013 and Outlook 2010/2013 :/
    Tuesday, May 6, 2014 11:29 AM
  • The fix was finally published today: http://support.microsoft.com/kb/2936871
    Tuesday, May 27, 2014 9:34 PM
  • The fix was finally published today: http://support.microsoft.com/kb/2936871
    But not for Exchange 2013...
    Wednesday, May 28, 2014 7:51 AM
  • The fix was finally published today: http://support.microsoft.com/kb/2936871

    But not for Exchange 2013...

    Yea, I've got Exchange 2013 and my users are having issues with the categories view. They are having an issue where they scroll down the list, then when a new email comes in, the inbox jumps to the top of the screen.


    Andy

    Friday, August 1, 2014 7:54 PM
  • Hello,

    I have the same problem. Has this ever been solved for Exchange 2013? Currently working with CU4.

    ----

    E.


    • Edited by E.Peters Thursday, May 28, 2015 9:59 AM
    Thursday, May 28, 2015 9:33 AM
  • Also wondering this, as a similar thing happens on Office365. That is, sorting by Received with new at the bottom causes the same issue. Sorting with new at the top always works. Someone else reported the same issue in ExpertsExchange: Notifications appear, new mail count is updated, but not all new mail actually appears until one moves to another folder and back again.
    Monday, August 3, 2015 9:39 PM