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SendTo Mail Recipient not working after Windows 10 Creator July 2017 update RRS feed

  • Question

  • After a Windows 10 Creator update yesterday, I cannot sent any attachments using the dropdown menu Send To Mail Recipient (right click on file to be emailed).

    After clicking on Send To Mail Recipient, computer thinks a few seconds, then desktop becomes black and Explorer crashes and resets. All open windows on desktop disapear too, after Explorer resets.

    If I right click on a picture file and try to send it to mail recipient, the resize option appears to be working, it looks picture resizes the picture, and then Exlorer crashes, as mentioned in previous paragraph.

    All my 3 compters have the exact same issue, and they have all been updated yesterday at almost the same time.

    Outlook 2016 is my default e-mail program.

    I tried the command fixmapi (at administrator level too) and repairing Outlook from Programs and Features (both short and long), but it does not fix my problem, even after restartin gthe computer.

    I tried to recreate the SendTo function within the SendTo folder ("C:\Program Files\Microsoft Office\Office\Outlook.exe" /c ipm.note), but it does not fix my problem too.

    Tried to roll back KB4025342, does work either.

    I have multiple languages installed in MS Office: English, Spanish, French, German, Italian, Russian and Bulgarian.

    Any suggestions.

    Saturday, July 15, 2017 8:49 AM

All replies

  • Hi ICG27,

    Thanks for visiting our forum.

    >> Tried to roll back KB4025342, does work either

    By this, do you mean the issue started after upgrading to Windows 10 OS Build 15063.483?
    What's the build number of Outlook affected by this problem?

    To help narrow down the issue, could you please try to change the default email program to other applications and check if the issue persists?

    Besides, please have a check at Event Viewer when the problem occurs and see if anything useful would be recorded out there.

    Any findings, please feel free to post back.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Proposed as answer by Orrd Tuesday, February 6, 2018 4:06 PM
    Monday, July 17, 2017 8:40 AM
    Moderator
  • Thank you for your follow up.

    I'm right now on one the affected computer by this problem.

    Please read "Tried to roll back KB4025342, but IT DOESN'T WORK NEITHER" instead of "Tries  to roll back KB4025342, does work either".

    I already tried changing to default email program to Windows Mail, but it doesn't work neither. Issue persists.

    I will email you a copy of any problem I will found out in Event Viewer once I will access to the other computers having this issue.

    FYI, I also posted a thread on Microsoft Community site, and there are many other users having the same issue.

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_2016/sento-mail-recipient-makes-explorer-crash-after/513bf225-68ce-4e0b-b402-8c263a13d8f6

    Thanks a lot for your follow up.

    Best regards.

    Tuesday, July 18, 2017 5:30 AM
  • Please read "I am NOT right now on one OF the affected computers by this problem".
    Tuesday, July 18, 2017 5:31 AM
  • Hi ICG27,

    Thanks for the update.

    I found the following thread which contains the Event log, could you please have a check at the Event Viewer at your convenience and see if the Faulting application and Faulting module are the same?

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10/explorer-crashes-send-to-mail-recipient/56ffc9a1-1b8b-4c6f-99cb-02adc82b5e93

    Best regards,
    Yuki Sun



    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, July 18, 2017 7:37 AM
    Moderator
  • Hi!

    These are are the problems I found on the evnt log after trying to send a piciture with Send To command:

    explorer.exe
    10.0.15063.447
    951324bb
    ntdll.dll
    10.0.15063.447
    a329d3a8
    c0000409
    000000000009626f
    508c
    01d2ffc6d4663228
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    7fa8581a-5421-406d-b279-3ee386ef8ac7

    Best regards.

    Tuesday, July 18, 2017 1:51 PM
  • I have the exact Same Problem
    Wednesday, July 19, 2017 1:39 PM
  • Have the exact same problem on all of my computers.

    Also Windows 10 Creators Update, Outlook 2016.

    My Event Log Application Error note from one of them:

    Faulting application name: explorer.exe, version: 10.0.14393.1198, time stamp: 0x590281fa
    Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
    Exception code: 0xc0000409
    Fault offset: 0x000000000009648f
    Faulting process id: 0x338
    Faulting application start time: 0x01d311bc5a3e4539
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 1e503579-aded-4401-993c-c0478add0aa6
    Faulting package full name: 
    Faulting package-relative application ID: 

    Thursday, August 10, 2017 10:21 AM
  • I am also having this same problem!  About the same time and then the "send to mail recipient" just disappeared as an option at all.  This is on machine running offsite of office using Windows 10 Pro.  Don't know if that makes difference but none of the other Windows 10 machines in the office are having this issue.

    I've done all the MAPIMail fixes and nothing solves it.  Using Outlook 2016 only for email (not the full Windows Office suite).  Tried to mimic to just use built-in Mail.  I've been thinking my only option is to reinstall Windows 10 but if the update caused it, then it will repeat this behavior.


    Thursday, October 19, 2017 5:20 PM
  • To Fix...

    Ensure Outlook is set as the default Mail client

    Close Outlook

    For 32 bit versions of Outlook...
    Delete Msmapi32.dll located C:\Program Files (x86)\Common Files\system\MSMAPI\1033\

    For 64 bit versions of Outlook...  (I think this is the right path??)
    Delete Msmapi32.dll located C:\Program Files\Common Files\system\MSMAPI\1033\

    Run fixmapi.exe

    Open Outlook (Outlook will replace & register the Msmapi32.dll and then open).

    Try the "Send To > Mail Recipient" again.

    • Proposed as answer by zx6dude Friday, October 27, 2017 12:05 PM
    Friday, October 27, 2017 12:39 AM
  • thanks, this worked for me!
    Friday, October 27, 2017 12:05 PM
  • thanks a ton 

    Friday, November 3, 2017 11:04 AM
  • That fixed it on all my computers with the problem after the win 10 upgrade problem
    Sunday, November 26, 2017 10:10 AM
  • Thank you!

    That worked first time for 64-bit Windows 10 version 1709 with 32-bit Outlook 2007.

    Thursday, November 30, 2017 10:38 PM
  • Thanks.

    This solution worked for me.

    Regards,

    Arvind

    Tuesday, December 5, 2017 8:11 AM
  • Hi, VFFADDIS!

    I have this problem with Office and Outlook 2016 as you too. Already tried many fixes, tips and tricks on the forums (including Office repair and reinstall) but it still doesn't work.

    • Edited by dadreamer Wednesday, December 6, 2017 5:42 AM
    Wednesday, December 6, 2017 5:36 AM
  • i have the same issue and that solution did not work for me. windows 10 enterprise office 2016.
    Thursday, December 7, 2017 9:14 PM
  • I have solved my problem with complete Office uninstall and a fresh new install after that. Now "Send To -> Mail Recipient" works fine. There's still something strange with modern Mail and Microsoft Store apps - they simply don't launch when I click on them. And Mail app is permanently set as default in Windows preferences. I cannot remap it to another client - the preferences window just closes. But the rest including Outlook works OK.
    • Proposed as answer by dadreamer Saturday, December 9, 2017 8:46 AM
    Saturday, December 9, 2017 8:46 AM
  • Many thanks

    It worked after months of trying numerous other suggestions which did not help'

    Sunday, December 10, 2017 2:07 AM
  • To Ed-CIO,

    Your solution preforms as stated, but it doesn't solve my problem with the "Send To, Mail Recipient" command. 

    Using the steps, the file MSMAPI32.DLL is restored when Outlook is opened. 

    But, I still do not see the "Send To, Mail Recipient" in the commands for File Explorer.  Likewise from MS Word, I cannot send a file as an attachment.  I receive a response that it "Cannot Load Extended MAPI Library mapi32.dll" and also "Mail is not loaded on your system".

    MS Outlook is my default mail program, in Windows 10.

    Help is appreciated.

    There is a related discussion, which referenced this page.  See related at:  https://social.technet.microsoft.com/Forums/en-US/05e7f6c3-1b33-4725-90b7-b87697172352/fixmapiexe-is-not-working-for-mapi-session-and-send-to-mail-recipient-windows-10?forum=outlook

    MGM

    Tuesday, December 12, 2017 6:32 PM
  • To Ed-CIO:

    After a few more attempts, I have given up and have now reinstalled MS-Office.  I first uninstalled Office 2007, then reinstalled Office 2013. 

    The file for "Mail Recipient" in the "Send To" does not update.  I went back into the various Windows folders and Program folders to resinstall or make active the MAPI32.dll files.  Nothing. 

    Nor can I tell if the FixMAPI.exe file actually does anything. 

    After fiddling with this for the whole day, the only thing I have accomplished is to update MS-Office, and I doubt that it is a positive. 

    Side note.  In 2013, I updated MS-Office, but then went back to 2007.  Reason?  Because the SAVE-AS command did not provide for ADOBE conversion to *.pdf files.  It was an incompatibility with ADOBE Acrobat 9.  So, I eventually got Acrobat XI, but never updated MS-Office to the 2013 version.  And yes, the add-in for Acrobat XI works with MS-Office 2013.

    Another note.  Since the Windows update, I cannot use the MSN App for weather.  I have had to go to a different App. 

    Summary:  I do not have the command "Send-To" "Mail-Recipient" in the program for File (Windows) Explorer. 

    Hopefully, someone has a solution for this. 

    MGM


    • Edited by MG Mills Monday, December 18, 2017 1:22 AM
    Wednesday, December 13, 2017 1:18 AM
  • Worked! Thanks so much.
    Friday, December 15, 2017 7:12 PM
  • Is Microsoft going to release a fix for this? Nothing we tried worked.

    After doing Send To -> Mail Recipient...nothing happens.

    Friday, December 15, 2017 8:05 PM
  • Many thanks it worked for me
    Wednesday, December 20, 2017 11:47 AM
  • This fix worked for me, Thanks
    Friday, December 22, 2017 7:17 PM
  • I too have the same problem after the Windows 10 update. When I right click on a photograph and select the send to recipient the attach files picture size window pops up and thereafter I select the size and click the attach button nothing happens.

    Hope Microsoft will fix this issue at the earliest.

    Monday, December 25, 2017 8:50 PM
  • you're a lifesaver buddy! thanks a million!
    Tuesday, December 26, 2017 6:28 AM
  • Excellent advice - worked for me too! Many thanks
    Tuesday, December 26, 2017 5:30 PM
  • Great, thanks for the help worked.
    Friday, December 29, 2017 4:54 PM
  • Same issue and awesome this fixed worked.  Many Thanks.
    Wednesday, January 3, 2018 5:17 AM
  • Thanks, this solved the problem. Most appreciated.
    Wednesday, January 3, 2018 7:00 AM
  • thanks, this worked just fine!
    Thursday, January 4, 2018 7:46 PM
  • This OCT 27th fix worked for me.  Thanks.
    Thursday, January 4, 2018 11:09 PM
  • Thanks. Worked for me too.

    Saturday, January 6, 2018 9:17 AM
  • This worked for me also, Thank you!!
    Monday, January 8, 2018 5:00 AM
  • To Fix...

    Ensure Outlook is set as the default Mail client

    Close Outlook

    For 32 bit versions of Outlook...
    Delete Msmapi32.dll located C:\Program Files (x86)\Common Files\system\MSMAPI\1033\

    For 64 bit versions of Outlook...  (I think this is the right path??)
    Delete Msmapi32.dll located C:\Program Files\Common Files\system\MSMAPI\1033\

    Run fixmapi.exe

    Open Outlook (Outlook will replace & register the Msmapi32.dll and then open).

    Try the "Send To > Mail Recipient" again.

    IT WORKS!! Thank you!
    Monday, January 8, 2018 10:56 AM
  • Thanks, this worked for me with Outlook 2007 SP3 32 bit and Windows 10 64 bit 1703.
    Monday, January 8, 2018 3:00 PM
  • Thank you, thank you, thank you!!!  Worked like a charm!
    Wednesday, January 10, 2018 3:50 PM
  • Thank you SO much! I am a graphic designer but pose as the IT person for our small office. All 5 of our computers had issues sending emails outside of Outlook and this worked for all of them! Windows 10 using Outlook 2007 64 bit and Outlook 2010 32 bit.
    Friday, January 19, 2018 1:59 PM
  • And what if you don't have Outlook, don't WANT Outlook ???  Why can't the built in Windows Mail client be used for this?
    Friday, January 19, 2018 11:05 PM
  • And what <g class="gr_ gr_8 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" data-gr-id="8" id="8">fs</g> you don't HAVE Outlook?  
    Friday, January 19, 2018 11:53 PM
  • Why can't the built in Windows Mail client be used for this?
    It can be. I personally use Windows Mail on Windows 10, although it's no longer supported and even doesn't exist on clean Windows 10 installation (v1709). MAPI is working fine.
    Saturday, January 20, 2018 2:31 PM
  • Thanks for posting this, it has really helped me out.
    Monday, January 22, 2018 4:06 PM
  • Try the following:

    Go to C:\Users\%username%\AppData\Roaming\Microsoft\Windows\SendTo

    Right-click, select New, then Text File.

    Name the text file MailRecipient.MAPIMail

    On the view tab, tick the box to show filename extensions and remove the .txt from the end of the filename.

    That's it.

    Try right-click, send to. See if the above fixes it.

    Monday, January 22, 2018 4:15 PM
  • AWWWWWWW YEEEEEEEEEEEEE

    that worked. you're the man

    Thursday, January 25, 2018 7:07 PM
  • This worked perfectly for me.  Thanks.
    Monday, January 29, 2018 9:33 PM
  • Thank you so much. Spent hours and hours searching for a fix, including many hours with Microsoft chat on remote access. Can also now email photos from Picasa. Had to recover to a previous Windows 10 build and prevent automatic update on another PC to make this work. Now I can accept the new  build "create" update on the other PC and fix that also. Once again, thank you from this hack. 
    • Proposed as answer by PoppaJ Wednesday, January 31, 2018 12:38 AM
    • Unproposed as answer by PoppaJ Wednesday, January 31, 2018 12:39 AM
    Wednesday, January 31, 2018 12:31 AM
  • This one worked for me, thx for the fix!
    Tuesday, February 6, 2018 4:14 PM
  • To Fix...

    Ensure Outlook is set as the default Mail client

    Close Outlook

    For 32 bit versions of Outlook...
    Delete Msmapi32.dll located C:\Program Files (x86)\Common Files\system\MSMAPI\1033\

    For 64 bit versions of Outlook...  (I think this is the right path??)
    Delete Msmapi32.dll located C:\Program Files\Common Files\system\MSMAPI\1033\

    Run fixmapi.exe

    Open Outlook (Outlook will replace & register the Msmapi32.dll and then open).

    Try the "Send To > Mail Recipient" again.

    Excellent fix, thanks much!!

    Wednesday, February 7, 2018 1:41 AM
  • Thanks. This fixed the problem.
    Monday, February 12, 2018 10:13 AM
  • This worked on both my computers - many thanks.  Can anyone tell me why Microsoft are not fixing a problem that is clearly so well known?
    Saturday, February 17, 2018 10:26 PM
  • This worked perfectly. Thank you

    Thursday, March 8, 2018 4:25 PM
  • Thanks,

    Worked for me also... Windows 10, 64-bit Outlook 2010, 32-Bit

    Sunday, March 25, 2018 7:10 AM
  • Works great. Thanks!
    Tuesday, April 10, 2018 1:13 PM
  • I have Outlook, but no such folder "MSMAPI"
    Wednesday, April 18, 2018 7:25 PM
  • Thanks.

    it worked for me.

    Thursday, April 26, 2018 12:39 AM
  • It worked, Thanks a lot!
    Monday, May 7, 2018 6:51 PM
  • To Fix...

    Ensure Outlook is set as the default Mail client

    Close Outlook

    For 32 bit versions of Outlook...
    Delete Msmapi32.dll located C:\Program Files (x86)\Common Files\system\MSMAPI\1033\

    For 64 bit versions of Outlook...  (I think this is the right path??)
    Delete Msmapi32.dll located C:\Program Files\Common Files\system\MSMAPI\1033\

    Run fixmapi.exe

    Open Outlook (Outlook will replace & register the Msmapi32.dll and then open).

    Try the "Send To > Mail Recipient" again.


    AWESOME!

    Had this issue for a while now, but this worked!

    Thank you
    Thursday, July 5, 2018 12:04 PM
  • I have been having the same problem of not being able to send attachment from outside Outlook - from File Explorer and other programs like Adobe Acrobat.  I am focusing on the File Explorer problem because it is "all MS".

    Windows 10, Office 365 Outlook 2016. I've already spent 2 hours online with MS Support and they have NOT pursued the above fix.

    I had to locate the MSMAPI32.dll file by SEARCH and found it Program Files>Microsoft Office>root>VFS>ProgramfilesCommonX64>System>MSMAPI>1033 and deleted it.

    I opened CMD prompt and typed fixmapi.  It immediately returned to the cmd prompt with no message.

    When I restarted OUTLOOK got the "Either there is no default mail client or mail client cannot fulfill the messagint requiet....." message as Outlook loaded.  This is new behavior.

    Verified in Outlook Options that outlook is set as default mail client.

    Tried Send To Mail Recipient from File Explorer and got same old behavior.  

    Any further suggestions?

    Thursday, September 27, 2018 3:24 PM
  • Eric,

    Sympathies per my comments, see above at December 12 & 18, 2017: 

    I went through the same struggles, spent HOURS reading and following directions, but without expected results.  Finally, I created a new user account on my computer and that has fixed the problem.   (Recently, the random pop-up regarding Outlook has begun again.)

    There is a related discussion for the Mail Recipient problem. 

    See my answer on December 17, 2017 at:  https://social.technet.microsoft.com/Forums/en-US/05e7f6c3-1b33-4725-90b7-b87697172352/fixmapiexe-is-not-working-for-mapi-session-and-send-to-mail-recipient-windows-10?forum=outlook

    Hope this helps.

    MGM


    Thursday, September 27, 2018 3:54 PM
  • I've had the same problem with Office 2019 with multiple languages installed (english, german).

    I've changed the application display language in outlook from english to german (secondary language installed). 
    "Send to" was working again correctly.

    After this, I've changed back the display language to english and now also the language of the primary office installation was working correctly with "Sent to".

    It seems, that after installing a second language before ever used "Sent to", it creates inconsistent registry entries.

    Good luck

    Michael

    Thursday, January 24, 2019 8:05 AM
  • I found this solution on internet, but I can't fond this page anymore.

    For anyone searching this Problem:

    I found the Solution for all my three Win 10 Systems.

    1. Open registry by typing regedit in run.

    2. Search for the office productguid in HKEY_CLASSES_ROOT\Installer\Components\

    3. Right Click the Sub Key that started with (for me) 'F1291BD604B8604......'

    4. Select Permissions, Add 'Everyone' and give read only Access to that group.

    Jason

    Only this solution works for me.

    Pirc

    Wednesday, April 10, 2019 8:51 AM
  • This worked for me too.

    To Fix...

    Ensure Outlook is set as the default Mail client

    Close Outlook

    For 32 bit versions of Outlook...
    Delete Msmapi32.dll located C:\Program Files (x86)\Common Files\system\MSMAPI\1033\

    Open Outlook (Outlook will replace & register the Msmapi32.dll and then open).

    Try the "Send To > Mail Recipient" again.

    Thursday, August 22, 2019 4:07 AM