none
Grayed calendar invitation buttons and crash in Outlook 2010 IMAP account RRS feed

  • Question

  • This question is a follow-up question to a previous question.

    Using Outlook 2010 (64-bit) as an IMAP client to connect to my company's Exchange 2007 servers, I receive calendar invitations via e-mail. I am unable to Accept or Decline these invitations on the IMAP account because the response buttons (Accept, Tentative, etc) are all grayed out in the reading pane and are not displayed when I open the message. If I right-click the message in the conversation list, the actions are available in the context menu, bu if I click on one of them, it causes Outlook to crash.

    Prior to upgrading to Outlook 2010, I was able to respond to these invitations and they would be added to my default Outlook calendar (which is exactly the behavior I desire).

    The fact that it used to work and now doesn't and in fact causes a crash in some situations indicates this is a bug in Outlook 2010.

    In the prior question, the representative suggested I rebuild my Outlook profile. Rebuilding my profile did resolve the problem temporarily. On another machine, I was able to work around the issue by simply removing and re-creating the IMAP account.

    However, after only a couple of weeks, I've received a new calendar invitation, and that one exhibits the same problem. Surely, I can't be expected to recreate my profile or delete and recreate my account every time someone sends a calendar invitation.

    What can I do to resolve this issue in a more permanent fashion?

    • Edited by Jason R. Coombs Tuesday, March 29, 2011 11:57 PM use hyperlink rather than URL
    Tuesday, March 29, 2011 11:56 PM

Answers

All replies

  • Hi

    I have some additional questions
    Are these meeting invitations from internal or External users?  And to expand upon this, does this happen with all meeting invitations or only some of them?
    What happens if you try and reply to them using Outlook Web Access?
    When Outlook crashes, are you prompted to send a report to Microsoft?  If so, are there any related messages in the Windows application log (I am specifically looking for a Event ID 1000 that will have a bucket ID)
    Lastly, what happens if you use MAPI rather than IMAP to connec to Exchange? Do you see the same problem?

    Thanks!



    Larry - MSFT
    Wednesday, March 30, 2011 9:42 PM
    Answerer
  • Thanks for the questions. The meeting invitations are from internal users (other members using the same Exchange Server). It seems to happen with all invitations (even ones from many months ago). It seems they all are working or none are.

    I'm able to accept the invitation via Outlook Web Access (but of course then the calendar appointment gets added to the calendar in OWA, not the default calendar in my Outlook profile).

    I am not prompted to send a report to Microsoft. I do see an Event ID 1000 in the Application log (I had looked before but had apparently missed it). The bucket in Event ID 1001 following the 1000 is, "Fault bucket 16068762, type 4". I include the two events below.

    I have another profile one one of the machines configured to use MAPI. It does not exhibit the fault, and of course it does not add the calendar events to the default calendar in my primary profile.

    I look forward to your suggestions.

    Events triggered:

    Log Name:      Application
    Source:        Application Error
    Date:          31-Mar-2011 00:05:01
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      RAITO.jaraco.com
    Description:
    Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8ff82
    Faulting module name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8ff82
    Exception code: 0xc0000005
    Fault offset: 0x0000000000b0d301
    Faulting process id: 0x1044
    Faulting application start time: 0x01cbef5656dde3c9
    Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
    Faulting module path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
    Report Id: 0c213f8e-5b4c-11e0-a538-442a60f29ddd
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-03-31T04:05:01.000000000Z" />
        <EventRecordID>3090</EventRecordID>
        <Channel>Application</Channel>
        <Computer>RAITO.jaraco.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>OUTLOOK.EXE</Data>
        <Data>14.0.4760.1000</Data>
        <Data>4ba8ff82</Data>
        <Data>OUTLOOK.EXE</Data>
        <Data>14.0.4760.1000</Data>
        <Data>4ba8ff82</Data>
        <Data>c0000005</Data>
        <Data>0000000000b0d301</Data>
        <Data>1044</Data>
        <Data>01cbef5656dde3c9</Data>
        <Data>C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE</Data>
        <Data>C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE</Data>
        <Data>0c213f8e-5b4c-11e0-a538-442a60f29ddd</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          31-Mar-2011 00:05:07
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      RAITO.jaraco.com
    Description:
    Fault bucket 16068762, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: OUTLOOK.EXE
    P2: 14.0.4760.1000
    P3: 4ba8ff82
    P4: OUTLOOK.EXE
    P5: 14.0.4760.1000
    P6: 4ba8ff82
    P7: c0000005
    P8: 0000000000b0d301
    P9:
    P10:

    Attached files:
    C:\Users\jaraco\AppData\Local\Temp\604865297.cvr
    C:\Users\jaraco\AppData\Local\Temp\LoadedBodyStream-604865297-0.out
    C:\Users\jaraco\AppData\Local\Temp\CVRFD5E.tmp.cvr
    C:\Users\jaraco\AppData\Local\Temp\WER841A.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\Users\jaraco\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_3cc96a69f92c12a0e6e7763edb8b23ef58445f4_27959c0d

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 0c213f8e-5b4c-11e0-a538-442a60f29ddd
    Report Status: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-03-31T04:05:07.000000000Z" />
        <EventRecordID>3091</EventRecordID>
        <Channel>Application</Channel>
        <Computer>RAITO.jaraco.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>16068762</Data>
        <Data>4</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>OUTLOOK.EXE</Data>
        <Data>14.0.4760.1000</Data>
        <Data>4ba8ff82</Data>
        <Data>OUTLOOK.EXE</Data>
        <Data>14.0.4760.1000</Data>
        <Data>4ba8ff82</Data>
        <Data>c0000005</Data>
        <Data>0000000000b0d301</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Users\jaraco\AppData\Local\Temp\604865297.cvr
    C:\Users\jaraco\AppData\Local\Temp\LoadedBodyStream-604865297-0.out
    C:\Users\jaraco\AppData\Local\Temp\CVRFD5E.tmp.cvr
    C:\Users\jaraco\AppData\Local\Temp\WER841A.tmp.WERInternalMetadata.xml</Data>
        <Data>C:\Users\jaraco\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_3cc96a69f92c12a0e6e7763edb8b23ef58445f4_27959c0d</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>0c213f8e-5b4c-11e0-a538-442a60f29ddd</Data>
        <Data>0</Data>
      </EventData>
    </Event>

     

     

    Thursday, March 31, 2011 4:18 AM
  • Oh, and I just tried using MAPI to find the request. I forwarded it to my default account. When it arrived there, I was able to accept it with no problems.
    Thursday, March 31, 2011 2:04 PM
  • I included this detail for your information. It is not a solution, but just an ugly workaround. First off, it forces me to exit Outlook, restart in another profile, forward the message, restart Outlook again in the normal profile, and then accept the invitation. Even after all of that, the organizer never sees the intended recipient as having accepted and may see the other account as accepting.

    I should be able to accept invitations in my IMAP account. I used to be able to do this in Outlook 2007. I'd like to continue to do it in 2010. Also, Outlook should not crash.

    Tuesday, April 5, 2011 3:12 AM
  • I have additionally discovered that I can work around the issue by deleting the .pst file for the IMAP account. I don't have to delete the entire profile to get the calendar appointments to appear. My best guess is there is a message in my IMAP account which when encountered causes the appointment handling for subsequent messages to falter.

    Larry, you asked some questions and I followed up promptly with answers. Did they provide any additional insight into the nature of the problem or how it might be resolved properly?

    Tuesday, April 5, 2011 9:20 AM
  • Hi Jason

    I apologize for the delay
    The above information did not point to a specific cause. I have seen references in the above data to both svchost (which is part of Windows) and to a McAfee Product (SuperDAT Stub, running under sdat4936.exe)
    The problem could be, as you suggested, a problem message causing the problem or something else.  
    At this point, I would consider opening a case so we can - if needed - obtain analyze crash dumps from the affected system.
    Lastly, why not use MAPI with Outlook in Cached Exchange Mode against the Exchange Store - rather than IMAP4?


    Larry - MSFT
    Tuesday, April 5, 2011 5:08 PM
    Answerer
  • I don't use MAPI because my primary account is already configured for MAPI and Outlook only supports one MAPI account at a time.

    I don't see the references to sdat4936.exe you mention. I don't have any McAfee (or any AV) products installed.

    I'll continue to monitor the various instances. When it happens again, I'll see if I can trim out only part of the .pst and restore functionality. If I'm right and it's a corrupt message, I can probably track down the corrupt message and then I'll be in a good position to submit a support ticket.

    Thanks for looking.

    Tuesday, April 5, 2011 5:54 PM
  • Hi Jason

    Outlook 2010 does support multiple MAPI Accounts. Take a look at
    http://blogs.office.com/b/microsoft-outlook/archive/2009/08/25/multiple-exchange-accounts-in-outlook-2010.aspx

     


    Larry - MSFT
    Tuesday, April 5, 2011 11:37 PM
    Answerer
  • I could have sworn that was one of the first things I tried when I got 2010. I'll try that. Thanks.
    Wednesday, April 6, 2011 12:17 PM
  • I have the same problem. Cant accept, all greyed out, quick links although visible crash outlook. never had problem in 2007. Has anyone made any progress on this? I can accept in other pop accounts and they are not the default account... My IMAP account, which is the default account cannot accept invites.

    Thanks!

    Monday, May 2, 2011 7:07 PM