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Deleting Items - Retention Policy RRS feed

  • Question

  • I have a retention policy to delete items from users mailbox (deleted items)   What is occurring is that event though when I click on deleted items and it says there are not items they are all there it states the retention policy and when it expires.  It is past the expiry date and they are all still there.  Wondering why the items are still staying in users mailboxes and not permanently deleting?
    Tuesday, November 17, 2015 3:28 PM

Answers

  • Force the MFA on the mailbox via Start-ManagedFolderAssistant, see if it makes a difference. And check the MRM diagnostic logs
    Tuesday, November 17, 2015 9:19 PM
  • Hi,

    Have you confirmed that the users have the correct retention policy assigned to them? You can do this using the below command: 

    Get-Mailbox JoeBloggs | ft Name,RetentionPolicy

    To create a retention policy and assign it to users, see below:

    Note that the Managed Folder Assistant needs to run to process the email according to the retention policy and this won't be immediate. As Vasil's reply, you can use the Start-ManagedFolderAssistant command to force it to run.

    Thanks.


    Please mark as an answer if this answers your question

    Mark Gossa

    MCSE 2003, MCITP Enterprise Administrator 2008 R2, MCSA 2012 R2, MCTS Exchange 2010, MCTS SQL 2012, MCTS SharePoint 2007, VCP4, VCP5, CCNA

    Blog: http://markgossa.blogspot.com   LinkedIn:

    Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

    Tuesday, November 17, 2015 11:34 PM

All replies

  • Force the MFA on the mailbox via Start-ManagedFolderAssistant, see if it makes a difference. And check the MRM diagnostic logs
    Tuesday, November 17, 2015 9:19 PM
  • Hi,

    Have you confirmed that the users have the correct retention policy assigned to them? You can do this using the below command: 

    Get-Mailbox JoeBloggs | ft Name,RetentionPolicy

    To create a retention policy and assign it to users, see below:

    Note that the Managed Folder Assistant needs to run to process the email according to the retention policy and this won't be immediate. As Vasil's reply, you can use the Start-ManagedFolderAssistant command to force it to run.

    Thanks.


    Please mark as an answer if this answers your question

    Mark Gossa

    MCSE 2003, MCITP Enterprise Administrator 2008 R2, MCSA 2012 R2, MCTS Exchange 2010, MCTS SQL 2012, MCTS SharePoint 2007, VCP4, VCP5, CCNA

    Blog: http://markgossa.blogspot.com   LinkedIn:

    Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

    Tuesday, November 17, 2015 11:34 PM
  • Hi,

    As above mentioned, you can use the Start-ManagedFolderAssistant cmdlet to immediately start messaging records management (MRM) processing of mailboxes that you specify.

    https://technet.microsoft.com/en-us/library/aa998864(v=exchg.160).aspx

    Also please run the following command to check the detailed retention policy content:

    Get-RetentionPolicy -Identity “Retention Policy Name” | fl

    Regards,

    David 



    Wednesday, November 18, 2015 1:59 AM
    Moderator