Windows Server 2003, Outlook 2007 on Exchange Server.
One server and thin clients.
No one has a problem but one client cannot open outlook. When he opens, at taskbar there's an alert saying service cannot be started, a white screen on outlook and it closes itself.
The error message is;
Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470, faulting module ntdll.dll, version 5.2.3790.4455, stamp 49900e81, debug? 0, fault address 0x0002a0f0.
- Edited by robinson cruso Monday, March 15, 2010 2:31 PM
What service can't be started? Check tbe event log - Outlook doesn't run as a service but it may or may not be related to outlook's problem.
Everyone trying to use this one client has problems or only one user?
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Here are more event logs.
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6316.5000, Microsoft Office Version: 12.0.4518.1014. This session lasted 3 seconds with 0 seconds of active time. This session ended with a crash.
This message is given for a lot of times.
When i opened outlook in safe mode it didn't crash.
If there'll still be problems, i'll take a backup of my clients posts, delete his account, recrate his account and restore his posts.
For now, opening in safe mode is the answer. If i'll find a better solution or a detailed information about the error i'll share it with you.