URL's from MS word or MS Excel


  • We are trying to document some URL's (these are cloud application links) in a MS word file. However, while trying to access the link from MS word, it giving out an error message (ASP 500 error). However, when I try the same link by copy/pasting in a browser, it works. When I try to access the link from an email (outlook email), it works. I am assuming MS word is changing the URL somehow and/or adding additional attributes to the URL and breaking the link? Please suggest.

    Thank you in advance!

    2012년 8월 8일 수요일 오전 11:06


  • Hi,

    First, please select the URL, right click-> Edit Hyperlink , see the Address part, is the URL path correct.

    If the URL path is correct, then check:

    1. This issue occurs in only one file or all Excel files?
    2. Were some add-ins or other software products installed?

    Here are some suggestion:

    If the issue happened in only one file, please check whether there are some special settings in this file. Try to copy the content into a new workbook to check whether the issue is still happen.

    If the issue occurred in all Excel files, we can open the files in safe mode to check the issue.

    More information about safe mode, please refer to the link:

    Jaynet Zhang

    TechNet Community Support

    2012년 8월 9일 목요일 오전 3:05

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