Office 2010 error when trying to save as pdf or xps: 'The export failed due to an unexpected error' What causes this error? Solutions?


  • Where previously able, users can no longer save documents in office 2010 as pdf or xps. When they try they get the following message:'The export failed due to an unexpected error' This happens in word, in excel i get "document not saved". PowerPoint says " An error occurred while PowerPoint was saving the file"

    This is across the board on the network. I searched for a solution without finding anything useful that could point out what the problem might be. I did notice that the problem can happen for a variety of reasons it seems and people had the issue regularly for a while. I checked policy settings, anti virus issues, trusted locations. does anyone have a suggestion of where to look next. It is strange to me that this feature just stops working. So what is the process behind this conversion? perhaps if we know that I can see if we changed anything that could hinder that.

    Any help would be welcome at this point. thank you .

    Also event viewer has not been particularly useful.

    -<Event xmlns="">

    - <System>

    <Provider Name="Microsoft Office 14 Alerts" />

    <EventID Qualifiers="0">300</EventID>




    <TimeCreated SystemTime="2011-11-08T12:37:28.000000000Z" />



    <Computer>our computer</Computer>

    <Security />


    - <EventData>

    <Data>Microsoft Word</Data>

    <Data>The export failed due to an unexpected error.</Data>



    <Data />

    <Data />



    8 พฤศจิกายน 2554 13:17