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A device attached to the system is not functioning RRS feed

  • Question

  • Hello All,

    While taking RDP to the windows server getting A device attached to the system is not functioning after entering domain credentials. We can able to login to the server in Vcenter. There is no issues found. Please provide the command to resolve the issue so that I can take rdp in citrix.

    Sunday, September 1, 2019 1:39 PM

All replies

  • Please anyone reply
    Sunday, September 1, 2019 2:23 PM
  • HI
    1 "A device attached to the system is not functioning"
    There is 2 documents related to your issue.
    KB931125 Windows root certificate program members: http://support.microsoft.com/kb/931125/EN-US
    2 Also make sure that you review :
    KB2801679: SSL/TLS communication problems after you install KB 931125: http://support.microsoft.com/kb/2801679
    3 can you enter winver in command prompt on client computer and wse server ,look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]
    4 if you change win10 computer and remote access wse server ,will the problem persist on this computer ?


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, September 2, 2019 7:58 AM
    Moderator
  • but after sometime issue is getting solved automatically
    Monday, September 2, 2019 2:06 PM
  • HI
    OK, we can monitor this issue and find more related log.

    when domain user logon the issue RDSH ,we can confirm fault time then try to logon server console and look if there is more related log information about fault time issue.

    event viewer\windows logs\

    application

    security

    system

    on other RDS related server

    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-****

    Event Viewer – Applications and Services Logs – Microsoft – Windows –remote desktop management service

    Event Viewer – Applications and Services Logs – Microsoft – Windows – RemoteDesktopServices-****

    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connections

    Event Viewer – Applications and Services Logs – Microsoft – Windows-remoteapp and desktop connection management


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 3, 2019 9:23 AM
    Moderator
  • Is there any cmd is there because after reboot, issue is getting solved automatically?

    Saturday, September 7, 2019 1:18 PM
  • HI
    5 i am not sure the root cause of your issue,so we can  run below command in comand prompt(open as admin) and look if there is any error information first.
    sfc scannow
    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /checkhealth
    dism /online /cleanup-image /restorehealth

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, September 8, 2019 5:42 AM
    Moderator
  • HI
    Is there any progress on your question?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 11, 2019 4:06 AM
    Moderator
  • Is there any way to resolve the issue without reboot?

    Saturday, September 21, 2019 6:39 AM
  • HI
    Is there any way to resolve the issue without reboot?
    no.

    when you rdp from your client to the server ,did you add any device client computer then redirect to remote session ?
    if you do that ,can you uncheck it like remote desktop connection .

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, September 22, 2019 12:08 PM
    Moderator
  • My question is this settings will be common for all servers right.but for particular server I am facing this issue.
    Wednesday, September 25, 2019 5:37 PM
  • HI
    Thanks for your reply.
    "My question is this settings will be common for all servers right.but for particular server I am facing this issue."
    6 what's application installed on this problematical server ?
    7 can you enter winver in command prompt on client computer and problematical server ,look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]
    8 is the problematical server os version the same as normal server ?
    if the problematical server os version the same as normal server,can you enter below powershell command on both  normal server and problematical server then check if they installed the same update patches.
    $QFE = Get-hotfix -computername $server | select-object -property Description,HotFixID,InstalledBy,InstalledOn | out-file c:\windows\temp\$server.txt
    change $server to hostname
    9 when domain user remote access problematical server ,we can confirm fault time then try to logon server console and look if there is more related log information about fault time issue .these information can help us to find root cause.
    event viewer\windows logs\
    application
    security
    system
    on other RDS related server
    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-ClientUsbDevices
    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-PnPDevices
    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-printers
    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-RemoteConnectionManager
    Event Viewer – Applications and Services Logs – Microsoft – Windows – TerminalServices-ServerUSBDevices
    Event Viewer – Applications and Services Logs – Microsoft – Windows –remote desktop management
    Event Viewer – Applications and Services Logs – Microsoft – Windows – RemoteDesktopServices-rdpcoreTS
    Event Viewer – Applications and Services Logs – Microsoft – Windows – RemoteDesktopServices-SessionServices
    Event Viewer – Applications and Services Logs – Microsoft – Windows-UserPnp

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, September 29, 2019 11:04 PM
    Moderator