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Synchronizing data to server

    Question

  • I have searched several different forums and have found this issue recurring over several years. I am encountering the issue as well.

    Scenario:

    Project checked out in Microsoft Project Professional (replicate issue in both version 2013 and 2016) and made updates.  When clicking the Publish option (either through quick access bar or through File > Publish) the status bar hangs with "Synchronizing data to server...".

    The system never returns a successful publish.  The system never returns a successful save.  It just hangs with "Synchronizing data to server..."  Cache has been cleared and the issue still occurs.

    When I close out of MSP it asks if I want to check the project back in.  After check in I check the project out again and find the updates that were applied are in fact on the project BUT the successful publish status bar is not returned.

    I have a user base that want crisp and clear instructions.  Waiting for File was Published Successfully in the status bar is clear instructions.  If we are not receiving the published successfully status bar then end users are questioning if their updates are published appropriately and questioning the effectiveness of the application itself.

    Has anyone else encountered this issue and found resolution?  Should I enter a Service Ticket for research? 

    Help.

    Tuesday, April 19, 2016 2:52 PM

All replies

  • Older but unanswered thread - this is happening in our environment as well.  It seemed to start after our Windows team updated us with new security patches ( I could get a list if necessary) but no changes were made to the PS Server or Client software level themselves.   I can confirm that the jobs do kick off, but the status bar inside the client doesn't update about half the time.

    Any ideas anyone?


    Elli J Project Solutions Specialist Blog: http://projectserverpants.wordpress.com/

    Wednesday, October 26, 2016 12:28 AM
  • Hi Joshua,

    Do you have the same issue while publishing all projects or only for specific projects?

    These kind of issues may occur for projects when the projects have :

    - Have orphan tasks

    - If the project has too many lines/tasks

    Alternatively you can add 'Publish' column in your project plan and change it to No and Publish the project and observe the publishing status.

    Then make only few tasks Publish column to Yes and publish and repeat the process to identify if any of the tasks is creating problem.

    Regards,

    Sudhir


    Wednesday, October 26, 2016 3:33 AM
  • Sudhir,

    Not sure what "too many tasks" would be, as I'm not aware of a hard and fast rule on this.  I would suspect that length of assigned tasks * # of assignments is a better indicator of publish load for projects in general.  In our environment, it doesn't seem to happen every time on the same project, and it doesn't seem to be occurring for every user - we did have a specific update to our Office patch level that triggered the issue, and had not seen it before.  I have put a call out to our users to try and see if we can determine any kind of pattern regarding which projects (if it is only certain projects) may be more prone to this issue. I will update this thread if I get any data on that.

    Hope this helps.


    Elli J Project Solutions Specialist Blog: http://projectserverpants.wordpress.com/

    Wednesday, October 26, 2016 4:12 PM
  • Hi Josh,

    I'm currently having this same issue, did you ever find a resolution to this?

    Thanks,

    Mark

    Tuesday, October 3, 2017 5:24 PM
  • We're having it too.... Its ridiculous the amount of rework we're having to do because the project changes aren't truly being updated by server. IF anyone has a resolution please share. 

    Friday, November 17, 2017 7:51 PM
  • Thank you for your response Sudhir.  I don't know about "too many tasks".  We experience this with all projects.  I agree with another responder that it didn't start happening until Microsoft Project was updated to a newer version.  Wondering if a patch was going to be submitted for a fix or if we are going to have to keep working without knowing if the project is saving and publishing.  As an Administrator I can go into the queue and see the projects are publishing but the members of the project management office do not know if their work is being saved when they publish a project.

    I may just have to contact Microsoft support and ask them.

    Tuesday, November 28, 2017 4:28 PM
  • Did you ever contact MS support on this issue? Do they have a patch coming?
    Friday, December 1, 2017 10:57 PM