Work Folders (Windows Server 2019) - Devices are not showing up under the User View neither Powershell RRS feed

  • Question

  • Hey everybody,

    last day we did made a new change on one of our systems. We moved one of our fileservers from WS2012 to WS2019. 

    The change upon itself is quite as easy, migrated all shares, files and such stuff.

    On this system we also had workfolders running before.

    In the latest changes (2012->2016) we had no issues with workfolders so far, but in this case we noticed serveral issues:

    The first issue is, that the clients thought that it's the same server (other name, but same workfolders URL) so we had alot of these issues:

    Http request failed. User: smith@domain; Device: domain-W10-021; DeviceOS: Windows 10.0; Request: Get-UserConfig; Error code: (0x80070003) The system cannot find the path specified.

    This could be corrected on the clients with setting up workfolders on theses devicve or screw up the config with a little script:

    rem set service to disabled & stop it
    sc config workfolderssvc start=disabled
    sc stop workfolderssvc
    rem delete sync files
    rd /s /q %localappdata%\Microsoft\Windows\WorkFolders\Metadata\
    rem set service to manual & start it
    sc config workfolderssvc start=demand
    sc start workfolderssvc

    But the main thing i noticed is, that the information about the synced devices of the users are fully missing.

    Or healthy systems (WS2016) are looking like this:

    Do you have any ideas why this happens? Is anyone else facing these kinds of issues?

    • Edited by NVO88 Thursday, October 10, 2019 9:16 AM
    Thursday, October 10, 2019 9:15 AM

All replies

  • Hi,

    Based on the complexity and the specific situation, we need do more researches.

    If we have any updates or any thoughts about this issue, we will keep you posted as soon as possible. 

    Best regards,


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    Friday, October 11, 2019 8:13 AM
  • Hello Ellen,

    is there any update on this? Is this a confirmed bug?

    We still do not have the possibility to search for the workfolder clients.


    Monday, December 16, 2019 10:08 AM