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Erro Windows Update - 0x8024401f RRS feed

  • Pergunta

  • Após inúmeras tentativas de soluções pela Microsoft, não consigo atualizar no Windows Update.

     "Ocorreram alguns problemas ao instalar as atualizações, mas tentaremos novamente mais tarde. Se você continuar vendo esta mensagem e quiser pesquisar na Web ou contatar o suporte, este código de erro pode ajudar: (0x8024401f)"

    Conto com ajuda de todos.

    Obrigado.


    quinta-feira, 9 de maio de 2019 16:47

Respostas

  • Bom dia,

    Por falta de retorno essa thread está sendo encerrada.

    Caso necessário, sinta-se livre para reabrir a thread (desmarcando como resposta) ou se achar mais conveniente, abrir uma nova thread.

    Atenciosamente,

    Igor F. Kunrath

    Esse conteúdo é fornecido sem garantias de qualquer tipo, seja expressa ou implícita

    Technet Community Support

    Por favor, lembre-se de Marcar como Resposta as postagens que resolveram o seu problema. Essa é uma maneira comum de reconhecer aqueles que o ajudaram e fazer com que seja mais fácil para os outros visitantes encontrarem a resolução mais tarde.

    • Marcado como Resposta IgorFKModerator segunda-feira, 20 de maio de 2019 17:03
    segunda-feira, 20 de maio de 2019 17:03
    Moderador

Todas as Respostas

  • Boa tarde, 

    Verifique o que retorna no arquivo de log windowsupdate, para podermos obter mais informações.

    Att, 

    quinta-feira, 9 de maio de 2019 18:26
  • Boa Tarde Felipe,

    Eu consegui gerar o log, você precisa de todas as linhas de log?

    Att.,

    quinta-feira, 9 de maio de 2019 18:44
  • Sim, pode postar aqui.

    Att, 

    quinta-feira, 9 de maio de 2019 18:50
  • 2019/05/09 15:01:26.1480552 5756  3816  Shared          * START * Service startup
    2019/05/09 15:01:26.2035444 5756  3816  IdleTimer       Non-AoAc machine.  Aoac operations will be ignored.
    2019/05/09 15:01:26.2152169 5756  3816  Agent           WU client version 10.0.17134.191
    2019/05/09 15:01:26.2157233 5756  3816  Agent           SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
    2019/05/09 15:01:26.2158561 5756  3816  Agent           Base directory: C:\WINDOWS\SoftwareDistribution
    2019/05/09 15:01:26.2167983 5756  3816  Agent           Datastore directory: C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb
    2019/05/09 15:01:26.2544789 5756  3816  DataStore       JetEnableMultiInstance succeeded - applicable param count: 5, applied param count: 5
    2019/05/09 15:01:26.3773111 5756  3816  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
    2019/05/09 15:01:26.3775126 5756  3816  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
    2019/05/09 15:01:26.3779965 5756  3816  Shared          Network state: Connected
    2019/05/09 15:01:26.7764107 5756  3816  Misc            *FAILED* [8024000C] LoadHistoryEventFromRegistry completed
    2019/05/09 15:01:26.7815529 5756  3816  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
    2019/05/09 15:01:26.7815624 5756  3816  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
    2019/05/09 15:01:26.7822466 5756  3816  Shared          Power status changed
    2019/05/09 15:01:26.7967675 5756  3816  Agent           *FAILED* [80240013] m_services.Add()
    2019/05/09 15:01:26.7967734 5756  3816  Agent           *FAILED* [80240013] Method failed [CAgentServiceManager::CreateServiceObjectAndAddIntoMap:2099]
    2019/05/09 15:01:26.7967789 5756  3816  Agent           *FAILED* [80240013] Method failed [CAgentServiceManager::DelayedInit:2743]
    2019/05/09 15:01:26.7985069 5756  10448 Agent           Initializing global settings cache
    2019/05/09 15:01:26.7985089 5756  10448 Agent           WSUS server: http://bra-appserver01:8530
    2019/05/09 15:01:26.7985105 5756  10448 Agent           WSUS status server: http://bra-appserver01:8530
    2019/05/09 15:01:26.7985121 5756  10448 Agent           Alternate Download Server: (null)
    2019/05/09 15:01:26.7985133 5756  10448 Agent           Fill Empty Content Urls: No
    2019/05/09 15:01:26.7985148 5756  10448 Agent           Target group: (Unassigned Computers)
    2019/05/09 15:01:26.7985160 5756  10448 Agent           Windows Update access disabled: No
    2019/05/09 15:01:26.7985176 5756  10448 Agent           Do not connect to Windows Update Internet locations: No
    2019/05/09 15:01:26.8013992 5756  3816  Agent               Timer: 855E8A7C-ECB4-4CA3-B045-1DFA50104289, Expires 2019-05-09 18:23:25, not idle-only, network-only
    2019/05/09 15:01:26.8014083 5756  3816  Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-05-10 11:48:19, not idle-only, not network-only
    2019/05/09 15:01:26.8312797 5756  3816  Agent           Initializing Windows Update Agent
    2019/05/09 15:01:26.8368599 5756  3816  Agent           CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000
    2019/05/09 15:01:26.8966095 5756  8648  DownloadManager Received power state change notification: Old: <unknown>; New: AC.
    2019/05/09 15:01:26.8966130 5756  8648  DownloadManager Power state changed from <unknown> to AC.
    2019/05/09 15:01:26.9057121 5116  7080  ComApi          * START *   Federated Search ClientId = LogMeIn (cV: f6Y6/Wvspki713LV.1.0)
    2019/05/09 15:01:26.9070976 5756  10448 IdleTimer       WU operation (SR.LogMeIn ID 1) started; operation # 6; does use network; is not at background priority
    2019/05/09 15:01:26.9074496 5756  2996  Agent           *FAILED* [80240007] Method failed [CAgentServiceManager::GetTargetedServiceMapping:3010]
    2019/05/09 15:01:26.9418764 5756  2996  IdleTimer       WU operation (SR.LogMeIn ID 1, operation # 6) stopped; does use network; is not at background priority
    2019/05/09 15:01:26.9429233 5116  10016 ComApi          Federated Search: Starting search against 1 service(s) (cV = f6Y6/Wvspki713LV.1.0)
    2019/05/09 15:01:26.9430261 5116  10016 ComApi          * START *   Search ClientId = LogMeIn, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7, Flags: 0X10000 (cV = f6Y6/Wvspki713LV.1.0.0)
    2019/05/09 15:01:26.9441856 5756  10448 IdleTimer       WU operation (CSearchCall::Init ID 2) started; operation # 9; does not use network; is not at background priority
    2019/05/09 15:01:26.9442144 5756  10448 Reporter        OS Product Type = 0x00000030
    2019/05/09 15:01:27.0152536 5756  10448 Agent           * START * Queueing Finding updates [CallerId = LogMeIn  Id = 2]
    2019/05/09 15:01:27.0152619 5756  10448 Agent           Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is not in sequential scan list
    2019/05/09 15:01:27.0152670 5756  10448 Agent           Added service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 to sequential scan list
    2019/05/09 15:01:27.0156578 5756  10508 Agent           Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is in sequential scan list
    2019/05/09 15:01:27.0550142 5756  15732 Agent           * END * Queueing Finding updates [CallerId = LogMeIn  Id = 2]
    2019/05/09 15:01:27.0952374 5756  15732 Agent           * START * Finding updates CallerId = LogMeIn  Id = 2 (cV = f6Y6/Wvspki713LV.1.0.0.1)
    2019/05/09 15:01:27.0952406 5756  15732 Agent           Online = No; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
    2019/05/09 15:01:27.0952422 5756  15732 Agent           Criteria = IsInstalled = 0 AND IsHidden = 0""
    2019/05/09 15:01:27.0952477 5756  15732 Agent           ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2019/05/09 15:01:27.0952493 5756  15732 Agent           Search Scope = {Machine}
    2019/05/09 15:01:27.0952548 5756  15732 Agent           Caller SID for Applicability: S-1-5-18
    2019/05/09 15:01:27.0975785 5756  15732 Agent           *FAILED* [8024043D] GetIsInventoryRequired
    2019/05/09 15:01:27.4328224 5756  15732 Driver          Skipping printer driver 8 due to incomplete info or mismatched environment - HWID[(null)] Provider[(null)] MfgName[(null)] Name[LogMeIn Printer Driver] pEnvironment[Windows x64] LocalPrintServerEnv[Windows x64]
    2019/05/09 15:01:27.4328287 5756  15732 Driver          Skipping printer driver 13 due to incomplete info or mismatched environment - HWID[(null)] Provider[Adobe] MfgName[Adobe] Name[Adobe PDF Converter] pEnvironment[Windows x64] LocalPrintServerEnv[Windows x64]
    2019/05/09 15:01:27.4328350 5756  15732 Driver          Skipping printer driver 14 due to incomplete info or mismatched environment - HWID[microsoftmicrosoft_musd] Provider[Microsoft] MfgName[Microsoft] Name[Microsoft enhanced Point and Print compatibility driver] pEnvironment[Windows NT x86] LocalPrintServerEnv[Windows x64]
    2019/05/09 15:01:28.5995898 5756  15732 Agent           Found 0 updates and 0 categories in search; evaluated appl. rules of 0 out of 0 deployed entities
    2019/05/09 15:01:28.6433634 5756  15732 Agent           * END * Finding updates CallerId = LogMeIn, Id = 2, Exit code = 0x00000000 (cV = f6Y6/Wvspki713LV.1.0.0.1)
    2019/05/09 15:01:28.6446359 5756  15732 IdleTimer       WU operation (CSearchCall::Init ID 2, operation # 9) stopped; does not use network; is not at background priority
    2019/05/09 15:01:28.6450673 5116  9648  ComApi          *RESUMED*   Search ClientId = LogMeIn, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = f6Y6/Wvspki713LV.1.0.0)
    2019/05/09 15:01:28.6455529 5116  9648  ComApi          * END *   Search ClientId = LogMeIn, Updates found = 0, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = f6Y6/Wvspki713LV.1.0.0)
    2019/05/09 15:01:28.6458531 5116  10016 ComApi          * END *   All federated searches have completed. Jobs = 1, Succeeded = 1, ClientId = LogMeIn (cV = f6Y6/Wvspki713LV.1.1)
    2019/05/09 15:11:28.6501988 5756  10448 Agent           Earliest future timer found: 
    2019/05/09 15:11:28.6502087 5756  10448 Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-05-10 11:48:19, not idle-only, not network-only
    2019/05/09 15:11:29.6517135 5756  3816  Misc            CSusClientGlobal::DoServicePreShutdown
    2019/05/09 15:11:29.6517518 5756  3816  IdleTimer       Idle timer disabled in preparation for service shutdown
    2019/05/09 15:11:29.6517573 5756  3816  Misc            WUTaskManager uninit
    2019/05/09 15:11:29.6517605 5756  3816  Agent           Earliest future timer found: 
    2019/05/09 15:11:29.6517672 5756  3816  Agent               Timer: 855E8A7C-ECB4-4CA3-B045-1DFA50104289, Expires 2019-05-09 18:23:25, not idle-only, network-only
    2019/05/09 15:11:29.6556554 5756  3816  Misc            CreateSessionStateChangeTrigger, TYPE:2, Enable:No
    2019/05/09 15:11:29.6557044 5756  3816  Misc            CreateSessionStateChangeTrigger, TYPE:4, Enable:No
    2019/05/09 15:11:29.6599169 5756  3816  Misc            Agent uninit
    2019/05/09 15:11:29.6628250 5756  3816  Misc            Reporter uninit
    2019/05/09 15:11:29.6629435 5756  3816  Misc            network cost manager uninit
    2019/05/09 15:11:29.6629636 5756  3816  Misc            Eventer uninit
    2019/05/09 15:11:30.6669617 5756  3816  Misc            ServiceManager uninit
    2019/05/09 15:11:30.6672738 5756  3816  Misc            PersistentTimeoutScheduler uninit
    2019/05/09 15:11:30.6672821 5756  3816  Misc            datastore uninit
    2019/05/09 15:11:30.7457429 5756  3816  Misc            setting cache uninit
    2019/05/09 15:11:30.7457567 5756  3816  Misc            security checker uninit
    2019/05/09 15:11:30.7457694 5756  3816  Misc            Test Hook uninit
    2019/05/09 15:11:30.7457741 5756  3816  Misc            IdleTimer uninit
    2019/05/09 15:11:30.7483104 5756  3816  Shared          * END * Service exit Exit code = 0x240001
    2019/05/09 15:21:27.8180957 5756  17004 IdleTimer       Non-AoAc machine.  Aoac operations will be ignored.
    2019/05/09 15:21:27.8182197 5756  17004 Agent           WU client version 10.0.17134.191
    2019/05/09 15:21:27.8185030 5756  17004 Agent           SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
    2019/05/09 15:21:27.8186014 5756  17004 Agent           Base directory: C:\WINDOWS\SoftwareDistribution
    2019/05/09 15:21:27.8193062 5756  17004 Agent           Datastore directory: C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb
    2019/05/09 15:21:27.8209871 5756  17004 DataStore       JetEnableMultiInstance succeeded - applicable param count: 5, applied param count: 5
    2019/05/09 15:21:27.9622897 5756  17004 Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
    2019/05/09 15:21:27.9628329 5756  17004 Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
    2019/05/09 15:21:27.9639821 5756  17004 Shared          Network state: Connected
    2019/05/09 15:21:28.2187084 5756  17004 Misc            *FAILED* [8024000C] LoadHistoryEventFromRegistry completed
    2019/05/09 15:21:28.2189384 5756  17004 Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
    2019/05/09 15:21:28.2189482 5756  17004 Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
    2019/05/09 15:21:28.2189605 5756  17004 Shared          Power status changed
    2019/05/09 15:21:28.2386231 5756  17004 Agent           Initializing global settings cache
    2019/05/09 15:21:28.2386251 5756  17004 Agent           WSUS server: http://bra-appserver01:8530
    2019/05/09 15:21:28.2386266 5756  17004 Agent           WSUS status server: http://bra-appserver01:8530
    2019/05/09 15:21:28.2386294 5756  17004 Agent           Alternate Download Server: (null)
    2019/05/09 15:21:28.2386306 5756  17004 Agent           Fill Empty Content Urls: No
    2019/05/09 15:21:28.2386322 5756  17004 Agent           Target group: (Unassigned Computers)
    2019/05/09 15:21:28.2386338 5756  17004 Agent           Windows Update access disabled: No
    2019/05/09 15:21:28.2386353 5756  17004 Agent           Do not connect to Windows Update Internet locations: No
    2019/05/09 15:21:28.2393935 5756  17004 Agent               Timer: 855E8A7C-ECB4-4CA3-B045-1DFA50104289, Expires 2019-05-09 18:23:25, not idle-only, network-only
    2019/05/09 15:21:28.2393990 5756  17004 Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-05-10 11:48:19, not idle-only, not network-only
    2019/05/09 15:21:28.2428439 5756  17004 Agent           Initializing Windows Update Agent
    2019/05/09 15:21:28.2429640 5756  17004 Agent           CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000
    2019/05/09 15:21:28.2675835 5756  11088 DownloadManager Received power state change notification: Old: <unknown>; New: AC.
    2019/05/09 15:21:28.2675859 5756  11088 DownloadManager Power state changed from <unknown> to AC.
    2019/05/09 15:24:28.0140862 8308  4400  ComApi          * START *   EvaluateHardwareCapabilities
    2019/05/09 15:24:29.2039363 8308  4400  ComApi          * END *   EvaluateHardwareCapabilities 00000000
    2019/05/09 15:34:29.2062490 5756  10988 Agent           Earliest future timer found: 
    2019/05/09 15:34:29.2062746 5756  10988 Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-05-10 11:48:19, not idle-only, not network-only
    2019/05/09 15:34:30.2074669 5756  17004 Misc            CSusClientGlobal::DoServicePreShutdown
    2019/05/09 15:34:30.2075096 5756  17004 IdleTimer       Idle timer disabled in preparation for service shutdown
    2019/05/09 15:34:30.2075187 5756  17004 Misc            WUTaskManager uninit
    2019/05/09 15:34:30.2075226 5756  17004 Agent           Earliest future timer found: 
    2019/05/09 15:34:30.2075333 5756  17004 Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-05-10 11:48:19, not idle-only, not network-only
    2019/05/09 15:34:30.2469660 5756  17004 Misc            CreateSessionStateChangeTrigger, TYPE:2, Enable:No
    2019/05/09 15:34:30.2469897 5756  17004 Misc            CreateSessionStateChangeTrigger, TYPE:4, Enable:No
    2019/05/09 15:34:30.4297840 5756  17004 Misc            Agent uninit
    2019/05/09 15:34:30.4640437 5756  17004 Misc            Reporter uninit
    2019/05/09 15:34:30.4641401 5756  17004 Misc            network cost manager uninit
    2019/05/09 15:34:30.4641599 5756  17004 Misc            Eventer uninit
    2019/05/09 15:34:31.4645719 5756  17004 Misc            ServiceManager uninit
    2019/05/09 15:34:31.4646509 5756  17004 Misc            PersistentTimeoutScheduler uninit
    2019/05/09 15:34:31.4646636 5756  17004 Agent               Timer: 855E8A7C-ECB4-4CA3-B045-1DFA50104289, Expires 2019-05-09 18:23:25, not idle-only, network-only
    2019/05/09 15:34:31.5203633 5756  17004 Misc            datastore uninit
    2019/05/09 15:34:31.6465172 5756  17004 Misc            setting cache uninit
    2019/05/09 15:34:31.6465196 5756  17004 Misc            security checker uninit
    2019/05/09 15:34:31.6465227 5756  17004 Misc            Test Hook uninit
    2019/05/09 15:34:31.6465239 5756  17004 Misc            IdleTimer uninit
    2019/05/09 15:34:31.6469897 5756  17004 Shared          * END * Service exit Exit code = 0x240001
    quinta-feira, 9 de maio de 2019 19:07
  • Boa tarde, 

    Este erro pode estar relacionado com o WSUS, no qual você pode ter algum problema de conectividade e configuração do IIS no servidor.

    Você baixou a solução de problemas do Windows Update para Windows 10? Caso não baixe para mais informações:  

    Baixar a Solução de Problemas de Atualização para Windows 10

    Att, 

    sexta-feira, 10 de maio de 2019 18:16
  • Bom dia,

    Por falta de retorno essa thread está sendo encerrada.

    Caso necessário, sinta-se livre para reabrir a thread (desmarcando como resposta) ou se achar mais conveniente, abrir uma nova thread.

    Atenciosamente,

    Igor F. Kunrath

    Esse conteúdo é fornecido sem garantias de qualquer tipo, seja expressa ou implícita

    Technet Community Support

    Por favor, lembre-se de Marcar como Resposta as postagens que resolveram o seu problema. Essa é uma maneira comum de reconhecer aqueles que o ajudaram e fazer com que seja mais fácil para os outros visitantes encontrarem a resolução mais tarde.

    • Marcado como Resposta IgorFKModerator segunda-feira, 20 de maio de 2019 17:03
    segunda-feira, 20 de maio de 2019 17:03
    Moderador