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Outlook 2013 trava e fecha ao enviar email RRS feed

  • Pergunta

  • Bom dia Srs., poderiam me ajudar em um problema do Outlook 2013 por favor ?

    É o seguinte, o Outlook 2013 trava e fecha ao enviar um email, não é toda vez que envia mas ultimamente está ficando muito frequente, varias vezes ao dia. É sempre o mesmo erro referente a um módulo chamado mspst32.dll. Já tentei varias coisas: atualizei o Office, reparei o arquivo .pst, reparei o Office, recriei o perfil do Outlook, desabilitei Anti-virus e Firewall entre outras coisas. E o pior é que o computador é novo e faz uma semana que está sendo usado. É um Windows 7 Pro x64 com o Office Home and Business e o AVG 2015 Free sem módulo de verificação de emails.  Abaixo está o log de erro:

    Version=1
    EventType=APPCRASH
    EventTime=130565578819260472
    ReportType=2
    Consent=1
    UploadTime=130565580422611090
    ReportIdentifier=ff1479b9-48a6-11e4-bfac-00224daafd30
    IntegratorReportIdentifier=ff1479b8-48a6-11e4-bfac-00224daafd30
    WOW64=1
    Response.type=4
    Sig[0].Name=Nome do Aplicativo
    Sig[0].Value=OUTLOOK.EXE
    Sig[1].Name=Versão do Aplicativo
    Sig[1].Value=15.0.4649.1000
    Sig[2].Name=Carimbo de Data//Hora do Aplicativo
    Sig[2].Value=53e9a5a0
    Sig[3].Name=Nome do Módulo de Falhas
    Sig[3].Value=mspst32.dll
    Sig[4].Name=Versão do Módulo de Falhas
    Sig[4].Value=15.0.4647.1000
    Sig[5].Name=Carimbo de Data//Hora do Módulo de Falhas
    Sig[5].Value=53e0fc4a
    Sig[6].Name=Código de Exceção
    Sig[6].Value=c0000005
    Sig[7].Name=Deslocamento de Exceção
    Sig[7].Value=00028d0f
    DynamicSig[1].Name=Versão do sistema operacional
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Identificação da Localidade
    DynamicSig[2].Value=1046
    UI[2]=C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
    UI[3]=Microsoft Outlook parou de funcionar
    UI[4]=O Windows pode verificar online se há uma solução para o problema e tentar reiniciar o programa.
    UI[5]=Procurar solução online e reiniciar o programa
    UI[6]=Verificar online mais tarde se há uma solução e fechar o programa
    UI[7]=Fechar o programa
    LoadedModule[0]=C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Program Files\Microsoft Office 15\root\office15\AppVIsvSubsystems32.dll
    LoadedModule[5]=C:\Program Files\Microsoft Office 15\root\office15\AppVIsvStream32.dll
    LoadedModule[6]=C:\Program Files\Microsoft Office 15\root\office15\c2r32.dll
    LoadedModule[7]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[13]=C:\Windows\syswow64\USER32.dll
    LoadedModule[14]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[15]=C:\Windows\syswow64\LPK.dll
    LoadedModule[16]=C:\Windows\syswow64\USP10.dll
    LoadedModule[17]=C:\Windows\syswow64\USERENV.dll
    LoadedModule[18]=C:\Windows\syswow64\profapi.dll
    LoadedModule[19]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[20]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[21]=C:\Windows\syswow64\ole32.dll
    LoadedModule[22]=C:\Program Files\Microsoft Office 15\root\office15\MSVCR100.dll
    LoadedModule[23]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853\gdiplus.dll
    LoadedModule[24]=C:\Program Files\Microsoft Office 15\root\office15\MSVCP100.dll
    LoadedModule[25]=C:\Windows\system32\IMM32.DLL
    LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[27]=C:\Windows\syswow64\oleaut32.dll
    LoadedModule[28]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
    LoadedModule[29]=C:\Windows\system32\MSIMG32.dll
    LoadedModule[30]=C:\Windows\system32\uxtheme.dll
    LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll
    LoadedModule[32]=C:\Windows\system32\dwmapi.dll
    LoadedModule[33]=C:\Windows\system32\d2d1.dll
    LoadedModule[34]=C:\Windows\system32\WTSAPI32.dll
    LoadedModule[35]=C:\Windows\system32\WINSTA.dll
    LoadedModule[36]=C:\Windows\system32\dxgi.dll
    LoadedModule[37]=C:\Windows\system32\VERSION.dll
    LoadedModule[38]=C:\Windows\syswow64\WINTRUST.dll
    LoadedModule[39]=C:\Windows\syswow64\CRYPT32.dll
    LoadedModule[40]=C:\Windows\syswow64\MSASN1.dll
    LoadedModule[41]=C:\Program Files\Microsoft Office 15\Root\Office15\olmapi32.dll
    LoadedModule[42]=C:\Windows\system32\msi.dll
    LoadedModule[43]=C:\Program Files\Microsoft Office 15\root\office15\1046\OUTLLIBR.DLL
    LoadedModule[44]=C:\Windows\system32\mscoree.dll
    LoadedModule[45]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
    LoadedModule[46]=C:\Windows\syswow64\CLBCatQ.DLL
    LoadedModule[47]=C:\Windows\System32\netprofm.dll
    LoadedModule[48]=C:\Windows\syswow64\NSI.dll
    LoadedModule[49]=C:\Windows\System32\nlaapi.dll
    LoadedModule[50]=C:\Program Files (x86)\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\osppc.dll
    LoadedModule[51]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\riched20.dll
    LoadedModule[52]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[53]=C:\Program Files\Microsoft Office 15\Root\Office15\1046\mapir.dll
    LoadedModule[54]=C:\Windows\system32\ntmarta.dll
    LoadedModule[55]=C:\Windows\syswow64\WLDAP32.dll
    LoadedModule[56]=C:\Windows\system32\rsaenh.dll
    LoadedModule[57]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[58]=C:\Windows\System32\npmproxy.dll
    LoadedModule[59]=C:\Windows\system32\webservices.dll
    LoadedModule[60]=C:\Program Files\Microsoft Office 15\root\office15\Intldate.dll
    LoadedModule[61]=C:\Windows\syswow64\urlmon.dll
    LoadedModule[62]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
    LoadedModule[63]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
    LoadedModule[64]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
    LoadedModule[65]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
    LoadedModule[66]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
    LoadedModule[67]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
    LoadedModule[68]=C:\Windows\syswow64\normaliz.DLL
    LoadedModule[69]=C:\Windows\syswow64\iertutil.dll
    LoadedModule[70]=C:\Windows\syswow64\WININET.dll
    LoadedModule[71]=C:\Windows\system32\DWrite.dll
    LoadedModule[72]=C:\Windows\system32\d3d10_1.dll
    LoadedModule[73]=C:\Windows\system32\d3d10_1core.dll
    LoadedModule[74]=C:\Windows\system32\d3d11.dll
    LoadedModule[75]=C:\Windows\system32\D3D10Warp.dll
    LoadedModule[76]=C:\Program Files\Microsoft Office 15\root\office15\wwlib.dll
    LoadedModule[77]=C:\Program Files\Microsoft Office 15\root\office15\oart.dll
    LoadedModule[78]=C:\Windows\system32\nvspcap.dll
    LoadedModule[79]=C:\Windows\system32\nvapi.dll
    LoadedModule[80]=C:\Windows\syswow64\SETUPAPI.dll
    LoadedModule[81]=C:\Windows\syswow64\CFGMGR32.dll
    LoadedModule[82]=C:\Windows\syswow64\DEVOBJ.dll
    LoadedModule[83]=C:\Windows\system32\nvwgf2um.dll
    LoadedModule[84]=C:\Windows\syswow64\PSAPI.DLL
    LoadedModule[85]=C:\Windows\system32\bcrypt.dll
    LoadedModule[86]=C:\Program Files\Microsoft Office 15\Root\Office15\contab32.dll
    LoadedModule[87]=C:\Windows\SysWOW64\SFC.DLL
    LoadedModule[88]=C:\Windows\system32\sfc_os.DLL
    LoadedModule[89]=C:\Program Files\Microsoft Office 15\Root\Office15\mspst32.dll
    LoadedModule[90]=C:\Windows\system32\mssprxy.dll
    LoadedModule[91]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\MSPTLS.DLL
    LoadedModule[92]=C:\Windows\SysWOW64\bcryptprimitives.dll
    LoadedModule[93]=C:\Windows\system32\explorerframe.dll
    LoadedModule[94]=C:\Windows\system32\DUser.dll
    LoadedModule[95]=C:\Windows\system32\DUI70.dll
    LoadedModule[96]=C:\Windows\SysWOW64\actxprxy.dll
    LoadedModule[97]=C:\Windows\system32\UIAutomationCore.DLL
    LoadedModule[98]=C:\Windows\system32\OLEACC.dll
    LoadedModule[99]=C:\Program Files\Microsoft Office 15\Root\Office15\outlrpc.dll
    LoadedModule[100]=C:\Program Files\Microsoft Office 15\Root\Office15\exsec32.dll
    LoadedModule[101]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[102]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[103]=C:\Windows\system32\propsys.dll
    LoadedModule[104]=C:\Windows\System32\msxml6.dll
    LoadedModule[105]=C:\Windows\system32\hlink.dll
    LoadedModule[106]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
    LoadedModule[107]=C:\Windows\system32\Secur32.dll
    LoadedModule[108]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
    LoadedModule[109]=C:\Windows\syswow64\WS2_32.dll
    LoadedModule[110]=C:\Windows\system32\mswsock.dll
    LoadedModule[111]=C:\Windows\System32\wship6.dll
    LoadedModule[112]=C:\Windows\system32\IPHLPAPI.DLL
    LoadedModule[113]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[114]=C:\Windows\system32\DNSAPI.dll
    LoadedModule[115]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[116]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
    LoadedModule[117]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[118]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[119]=C:\Windows\system32\mlang.dll
    LoadedModule[120]=C:\Program Files\Microsoft Office 15\Root\Office15\outlph.dll
    LoadedModule[121]=C:\Windows\system32\WSOCK32.dll
    LoadedModule[122]=C:\Program Files\Microsoft Office 15\Root\Office15\OUTLMIME.DLL
    LoadedModule[123]=C:\Windows\system32\dhcpcsvc6.DLL
    LoadedModule[124]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[125]=C:\Windows\system32\windowscodecsext.dll
    LoadedModule[126]=C:\Windows\system32\security.dll
    LoadedModule[127]=C:\Windows\system32\credssp.dll
    LoadedModule[128]=C:\Program Files\Microsoft Office 15\root\office15\msproof7.dll
    LoadedModule[129]=C:\Program Files (x86)\Common Files\Microsoft Shared\PROOF\MSLID.DLL
    LoadedModule[130]=C:\Program Files\Microsoft Office 15\Root\Office15\OUTLFLTR.DLL
    LoadedModule[131]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
    LoadedModule[132]=C:\Windows\system32\idndl.dll
    LoadedModule[133]=C:\Windows\system32\tquery.dll
    LoadedModule[134]=C:\Windows\System32\StructuredQuery.dll
    LoadedModule[135]=C:\Windows\SysWOW64\schannel.dll
    LoadedModule[136]=C:\Windows\system32\apphelp.dll
    LoadedModule[137]=C:\Users\afranio\AppData\Local\Microsoft\SkyDrive\17.0.4023.1211\SkyDriveShell.dll
    LoadedModule[138]=C:\Users\afranio\AppData\Local\Microsoft\SkyDrive\17.0.4023.1211\MSVCP110.dll
    LoadedModule[139]=C:\Users\afranio\AppData\Local\Microsoft\SkyDrive\17.0.4023.1211\MSVCR110.dll
    LoadedModule[140]=C:\Users\afranio\AppData\Local\Microsoft\SkyDrive\17.0.4023.1211\Telemetry.dll
    LoadedModule[141]=C:\Users\afranio\AppData\Local\Microsoft\SkyDrive\17.0.4023.1211\logging.dll
    LoadedModule[142]=C:\Windows\system32\faultrep.dll
    LoadedModule[143]=C:\Windows\system32\Cabinet.dll
    LoadedModule[144]=C:\Windows\system32\WINHTTP.dll
    LoadedModule[145]=C:\Windows\system32\webio.dll
    LoadedModule[146]=C:\Windows\system32\XmlLite.dll
    LoadedModule[147]=C:\Windows\system32\EhStorShell.dll
    LoadedModule[148]=C:\Windows\system32\ntshrui.dll
    LoadedModule[149]=C:\Windows\system32\srvcli.dll
    LoadedModule[150]=C:\Windows\system32\cscapi.dll
    LoadedModule[151]=C:\Windows\system32\slc.dll
    LoadedModule[152]=C:\Windows\system32\WINMM.dll
    LoadedModule[153]=C:\Windows\system32\SXS.DLL
    LoadedModule[154]=C:\Windows\System32\NaturalLanguage6.dll
    LoadedModule[155]=C:\Windows\System32\NLSData0416.dll
    LoadedModule[156]=C:\Windows\System32\NLSLexicons0416.dll
    LoadedModule[157]=C:\Windows\System32\NLSData0000.dll
    LoadedModule[158]=C:\Program Files\Microsoft Office 15\Root\Office15\PROOF\msspell7.dll
    LoadedModule[159]=C:\Program Files\Microsoft Office 15\Root\OFFICE15\mscss7pb.dll
    LoadedModule[160]=C:\Program Files\Microsoft Office 15\Root\OFFICE15\css7Data0416.dll
    Sec[0].Key=LCID
    Sec[0].Value=1046
    Sec[1].Key=skulcid
    Sec[1].Value=1046
    File[0].CabName=6014602.cvr
    File[0].Path=6014602.cvr
    File[0].Flags=65536
    File[0].Type=5
    File[0].Original.Path=C:\Users\afranio\AppData\Local\Temp\6014602.cvr
    File[1].CabName=CVRCAE.tmp.cvr
    File[1].Path=CVRCAE.tmp.cvr
    File[1].Flags=8454146
    File[1].Type=5
    File[1].Original.Path=C:\Users\afranio\AppData\Local\Temp\CVRCAE.tmp.cvr
    File[2].CabName=WERInternalMetadata.xml
    File[2].Path=WER3969.tmp.WERInternalMetadata.xml
    File[2].Flags=65538
    File[2].Type=5
    File[2].Original.Path=C:\Users\afranio\AppData\Local\Temp\WER3969.tmp.WERInternalMetadata.xml
    File[3].CabName=AppCompat.txt
    File[3].Path=WER6F77.tmp.appcompat.txt
    File[3].Flags=65538
    File[3].Type=5
    File[3].Original.Path=C:\Users\afranio\AppData\Local\Temp\WER6F77.tmp.appcompat.txt
    File[4].CabName=memory.hdmp
    File[4].Path=WER7236.tmp.hdmp
    File[4].Flags=2097152
    File[4].Type=3
    File[4].Original.Path=C:\Users\afranio\AppData\Local\Temp\WER7236.tmp.hdmp
    File[5].CabName=minidump.mdmp
    File[5].Path=WER784F.tmp.mdmp
    File[5].Flags=2162690
    File[5].Type=2
    File[5].Original.Path=C:\Users\afranio\AppData\Local\Temp\WER784F.tmp.mdmp
    FriendlyEventName=Parou de funcionar
    ConsentKey=APPCRASH
    AppName=Microsoft Outlook
    AppPath=C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
     

    Obrigado.

    terça-feira, 30 de setembro de 2014 14:08